16 Hour Delay LAX-MIA, luggage nightmare
Dec 2, 2018, 2:37 am
#1
Original Poster
Join Date: Jan 2014
Location: CA
Programs: AA Plat Pro, FPC Premier, UA Silver, Hyatt Explorist, SPG Gold
Posts: 187
16 Hour Delay LAX-MIA, luggage nightmare
Hello all,
Our recent LAX-MIA was delayed by 16 hours (3-4 hours at a time) due to maintenance issues.
Finally, when it got delayed for the 5th time, we decided to cancel and had a 3 hour ordeal getting our checked bags back.
First, we were told that it was not a problem and we'd get the bags back in an hour. When an hour had passed, we were informed that the bags went to MIA on a previous flight. Upon inquiring further, we were told that bags were actually on the original aircraft but couldn't be retrieved because the plane was still in MRO. Yet, a few hours later, magically the bags appeared.
AA has not been forthcoming with any compensation or help.
We are 2 pax, both flying J, one Plat and one with no status. We got full refunds.
It was an incredibly aggravating, terrible experience that took literally a whole day.
How should I go about addressing this? What's the best way?
Thanks!
Our recent LAX-MIA was delayed by 16 hours (3-4 hours at a time) due to maintenance issues.
Finally, when it got delayed for the 5th time, we decided to cancel and had a 3 hour ordeal getting our checked bags back.
First, we were told that it was not a problem and we'd get the bags back in an hour. When an hour had passed, we were informed that the bags went to MIA on a previous flight. Upon inquiring further, we were told that bags were actually on the original aircraft but couldn't be retrieved because the plane was still in MRO. Yet, a few hours later, magically the bags appeared.
AA has not been forthcoming with any compensation or help.
We are 2 pax, both flying J, one Plat and one with no status. We got full refunds.
It was an incredibly aggravating, terrible experience that took literally a whole day.
How should I go about addressing this? What's the best way?
Thanks!
Dec 2, 2018, 2:43 am
#2
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Does this mean you've already sent in an email complaint via "Contact American" on aa.com requesting something, and AA has said no? Or does it just mean that they haven't proactively given you anything?
If the former, you are probably out of luck. AA owes you nothing, it sucks, but that's life.
If the latter, go to AA.com, click Contact American, email us, complaint, and fill out the form, once for each of you. Keep the story short and request a voucher to make up for the maintenance delay & inability to retrieve your bags. Again, they owe you nothing, but if you ask for, say, a $250 voucher each, you might just get it.
If the former, you are probably out of luck. AA owes you nothing, it sucks, but that's life.
If the latter, go to AA.com, click Contact American, email us, complaint, and fill out the form, once for each of you. Keep the story short and request a voucher to make up for the maintenance delay & inability to retrieve your bags. Again, they owe you nothing, but if you ask for, say, a $250 voucher each, you might just get it.
Dec 2, 2018, 12:37 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Sounds like you were on the same 8:50am flight this past Friday as friends, also in J. What a mess when you don't have another 772 on the ground.
Yes, use the online Contact Form to complain. Be as brief as possible and just state the facts.
When they posted that 2nd delay to 3:30pm, I was able to grab the last two F seats on a 1pm DL flight via ATL.
They had multiple bags with lots of merchandise and it took over an hour to get to the front of the Customer Service line to deal with the bags.
When it was clear that they couldn't pull the bags in time to make the DL flights, they and AA agreed to keep the bags on the AA flight and deliver them to their hotel the next day.
In fact, AA did deliver all their bags to their Miami hotel Saturday afternoon.
Here is the final result in that miserable flight and the 16+ hour delay
Yes, use the online Contact Form to complain. Be as brief as possible and just state the facts.
When they posted that 2nd delay to 3:30pm, I was able to grab the last two F seats on a 1pm DL flight via ATL.
They had multiple bags with lots of merchandise and it took over an hour to get to the front of the Customer Service line to deal with the bags.
When it was clear that they couldn't pull the bags in time to make the DL flights, they and AA agreed to keep the bags on the AA flight and deliver them to their hotel the next day.
In fact, AA did deliver all their bags to their Miami hotel Saturday afternoon.
Here is the final result in that miserable flight and the 16+ hour delay