Help with ticket rules?
Nov 25, 2018, 3:18 am
#1
Original Poster
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
Help with ticket rules?
Wondering if it is possible to get some kind of a refund for this ticket. AMS-LAX(I)-LHR(D). Somewhere on confirmation page it says non-refundable but the fare rules say the following:
There are 2 section 16s here. One which says non-refundable and one which says 150euro fee for refund. I’m thinking this may mean the D fare is refundable but I fare not??? If this is the case how would it work?
03:
PERMITTED 20NOV THROUGH 26NOV OR 18DEC THROUGH 01JAN OR 01JUL THROUGH 31AUG ON THE OUTBOUND TRANSATLANTIC SECTOR. SEASON IS BASED ON DATE OF ORIGIN.
06:
TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER ARRIVAL AT THE TURNAROUND.
07:
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN MIDNIGHT 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
14:
NO TRAVEL DATE RESTRICTIONS APPLY.
16:
CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/ REFUND. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER /OR A TRAVELING COMPANION/ THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAILS. ---- FOR TRAVEL AGENCY BOOKINGS MADE IN MEXICO / THE CARIBBEAN / CENTRAL AND SOUTH AMERICA - AA WILL ASSESS A USD 25.00 FEE ON ANY UNTICKETED RESERVATION NOT CANCELED BEFORE DEPARTURE. ----- WHEN COMBINING FARES THAT HAVE CANCELLATION FEES THE HIGHEST CANCELLATION FEE OF EACH CANCELLED PRICING UNIT APPLIES. WITH THE FOLLOWING EXCEPTION- WHEN COMBINING A REFUNDABLE FARE WITH A NON- REFUNDABLE FARE 1- THE AMOUNT PAID ON THE REFUNDABLE FARE COMPONENT IS REFUNDED LESS APPLICABLE PENALTY 2- THE AMOUNT PAID ON THE NON-REFUNDABLE FARE COMPONENT WILL NOT BE REFUNDED. CHANGES ANY TIME CHARGE EUR 300.00 FOR REISSUE/REVALIDATION. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. INFANT DISCOUNTS APPLY. CHILD DISCOUNTS DO NOT APPLY. ----- THE CHANGE FEE APPLIES PER TRANSACTION AND PERSON. A CHANGE IS A ROUTING / OR DATE / OR FLIGHT MODIFICATION. CHANGE IS PERMITTED WITHIN TICKET VALIDITY OF ORIGINAL TICKET. THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. -------------------------------------------------- WHERE THIS FARE IS COMBINED WITH ANOTHER FARE AND ONLY ONE FARE COMPONENT IS CHANGED THE PENALTY CONDITIONS OF THE CHANGED FARE COMPONENT WILL APPLY. WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS WILL APPLY. -------------------------------------------------- IN CASE OF UPGRADE TO A HIGHER FARE OR IF THE ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED -AND- THE CHANGE FEE WILL BE APPLIED. -------------------------------------------------- WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE THE CHANGE FEE WILL BE APPLIED -AND- NO REFUND WILL BE MADE HOWEVER THE DIFFERENCE IN FARE WILL BE R ETURNED TO THE PASSENGER IN THE FORM OF A NON-REFU NDABLE TRAVEL VOUCHER WHICH MAY BE APPLIED TOWARDS THE PURCHASE OF A TICKET VALID FOR TRANSPORTATION GOVERNED BY AA ONLY. -------------------------------------------------- REISSUE/REVALIDATION MUST BE MADE AT THE SAME TIME THE RESERVATION IS CHANGED. -------------------------------------------------- IN CASE OF NO-SHOW - REFUND/CHANGE IS NOT PERMITTED. -------------------------------------------------- CALCULATION FOR REISSUES //CHANGES BEFORE OUTBOUND DEPARTURE// WHEN THE FIRST FARE COMPONENT IS CHANGED THE ITINERARY MUST BE REPRICED USING CURRENT FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED. ----- WHEN THERE ARE NO CHANGES TO THE FIRST FARE COMPONENT BUT OTHER FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE REPRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE OR CURRENT FARES IN EFFECT ON THE DATE OF TICKET REISSUE WHICHEVER IS LOWER. -------------------------------------------------- //CHANGES AFTER DEPARTURE// THE ITINERARY MUST BE REPRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE. -------------------------------------------------- THE NEW ITINERARY MUST MEET ALL RULE PROVISIONS OF THE NEWLY TICKETED FARE - I.E. ADVANCE RESERVATIONS/TICKETING DEADLINE/MINIMUM/MAXIMUM STAY/BOOKING CLASS/SEASONALITY ETC. ----- REISSUES/EXCHANGES NOT ALLOWED TO EOU/ERU FARE TYPES.
35:
NOT APPLICABLE.
03:
NO SEASONAL TRAVEL RESTRICTIONS APPLY.
06:
NO MINIMUM STAY REQUIREMENTS APPLY.
07:
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
14:
NO TRAVEL DATE RESTRICTIONS APPLY.
16:
CANCELLATIONS BEFORE DEPARTURE CHARGE EUR 150.00 FOR CANCEL/NO-SHOW/REFUND. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER/ OR A TRAVELING COMPANION/THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAIL. ---- FOR TRAVEL AGENCY BOOKINGS MADE IN MEXICO / THE CARIBBEAN / CENTRAL AND SOUTH AMERICA - AA WILL ASSESS A USD 25.00 FEE ON ANY UNTICKETED RESERVATION NOT CANCELED BEFORE DEPARTURE. AFTER DEPARTURE TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/ REFUND. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER/ OR A TRAVELING COMPANION/THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAIL. CHANGES ANY TIME CHARGE EUR 150.00. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER/ OR A TRAVELING COMPANION/THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAIL. --- CHANGES ARE PERMITTED PROVIDED THE NEW ITINERARY MEETS ALL THE PROVISIONS OF THE NEW FARE PURCHASED I.E. ADVANCE RESERVATION/TICKET PURCHASE/MINIMUM/ MAXIMUM STAY REQUIREMENTS. WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE THE DIFFERENCE WILL BE REFUNDED AND THE EUR 150.00 CHANGE FEE WILL APPLY. WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE ADD COLLECTED AND THE EUR 150.00 CHANGE FEE WILL APPLY.RETURN/CONTINUING RESERVATIONS MAY BE CHANGED AT ANY TIME FOR THE ABOVE CHANGE FEE. ----------------------- REISSUES/EXCHANGES NOT ALLOWED TO EOU/ERU FARE TYPES.
35:
NOT APPLICABLE.
PERMITTED 20NOV THROUGH 26NOV OR 18DEC THROUGH 01JAN OR 01JUL THROUGH 31AUG ON THE OUTBOUND TRANSATLANTIC SECTOR. SEASON IS BASED ON DATE OF ORIGIN.
06:
TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER ARRIVAL AT THE TURNAROUND.
07:
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN MIDNIGHT 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
14:
NO TRAVEL DATE RESTRICTIONS APPLY.
16:
CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/ REFUND. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER /OR A TRAVELING COMPANION/ THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAILS. ---- FOR TRAVEL AGENCY BOOKINGS MADE IN MEXICO / THE CARIBBEAN / CENTRAL AND SOUTH AMERICA - AA WILL ASSESS A USD 25.00 FEE ON ANY UNTICKETED RESERVATION NOT CANCELED BEFORE DEPARTURE. ----- WHEN COMBINING FARES THAT HAVE CANCELLATION FEES THE HIGHEST CANCELLATION FEE OF EACH CANCELLED PRICING UNIT APPLIES. WITH THE FOLLOWING EXCEPTION- WHEN COMBINING A REFUNDABLE FARE WITH A NON- REFUNDABLE FARE 1- THE AMOUNT PAID ON THE REFUNDABLE FARE COMPONENT IS REFUNDED LESS APPLICABLE PENALTY 2- THE AMOUNT PAID ON THE NON-REFUNDABLE FARE COMPONENT WILL NOT BE REFUNDED. CHANGES ANY TIME CHARGE EUR 300.00 FOR REISSUE/REVALIDATION. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. INFANT DISCOUNTS APPLY. CHILD DISCOUNTS DO NOT APPLY. ----- THE CHANGE FEE APPLIES PER TRANSACTION AND PERSON. A CHANGE IS A ROUTING / OR DATE / OR FLIGHT MODIFICATION. CHANGE IS PERMITTED WITHIN TICKET VALIDITY OF ORIGINAL TICKET. THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. -------------------------------------------------- WHERE THIS FARE IS COMBINED WITH ANOTHER FARE AND ONLY ONE FARE COMPONENT IS CHANGED THE PENALTY CONDITIONS OF THE CHANGED FARE COMPONENT WILL APPLY. WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS WILL APPLY. -------------------------------------------------- IN CASE OF UPGRADE TO A HIGHER FARE OR IF THE ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED -AND- THE CHANGE FEE WILL BE APPLIED. -------------------------------------------------- WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE THE CHANGE FEE WILL BE APPLIED -AND- NO REFUND WILL BE MADE HOWEVER THE DIFFERENCE IN FARE WILL BE R ETURNED TO THE PASSENGER IN THE FORM OF A NON-REFU NDABLE TRAVEL VOUCHER WHICH MAY BE APPLIED TOWARDS THE PURCHASE OF A TICKET VALID FOR TRANSPORTATION GOVERNED BY AA ONLY. -------------------------------------------------- REISSUE/REVALIDATION MUST BE MADE AT THE SAME TIME THE RESERVATION IS CHANGED. -------------------------------------------------- IN CASE OF NO-SHOW - REFUND/CHANGE IS NOT PERMITTED. -------------------------------------------------- CALCULATION FOR REISSUES //CHANGES BEFORE OUTBOUND DEPARTURE// WHEN THE FIRST FARE COMPONENT IS CHANGED THE ITINERARY MUST BE REPRICED USING CURRENT FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED. ----- WHEN THERE ARE NO CHANGES TO THE FIRST FARE COMPONENT BUT OTHER FARE COMPONENTS ARE CHANGED THE ITINERARY MUST BE REPRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE OR CURRENT FARES IN EFFECT ON THE DATE OF TICKET REISSUE WHICHEVER IS LOWER. -------------------------------------------------- //CHANGES AFTER DEPARTURE// THE ITINERARY MUST BE REPRICED USING HISTORICAL FARES IN EFFECT ON THE PREVIOUS TICKETING DATE. -------------------------------------------------- THE NEW ITINERARY MUST MEET ALL RULE PROVISIONS OF THE NEWLY TICKETED FARE - I.E. ADVANCE RESERVATIONS/TICKETING DEADLINE/MINIMUM/MAXIMUM STAY/BOOKING CLASS/SEASONALITY ETC. ----- REISSUES/EXCHANGES NOT ALLOWED TO EOU/ERU FARE TYPES.
35:
NOT APPLICABLE.
03:
NO SEASONAL TRAVEL RESTRICTIONS APPLY.
06:
NO MINIMUM STAY REQUIREMENTS APPLY.
07:
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
14:
NO TRAVEL DATE RESTRICTIONS APPLY.
16:
CANCELLATIONS BEFORE DEPARTURE CHARGE EUR 150.00 FOR CANCEL/NO-SHOW/REFUND. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER/ OR A TRAVELING COMPANION/THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAIL. ---- FOR TRAVEL AGENCY BOOKINGS MADE IN MEXICO / THE CARIBBEAN / CENTRAL AND SOUTH AMERICA - AA WILL ASSESS A USD 25.00 FEE ON ANY UNTICKETED RESERVATION NOT CANCELED BEFORE DEPARTURE. AFTER DEPARTURE TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/ REFUND. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER/ OR A TRAVELING COMPANION/THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAIL. CHANGES ANY TIME CHARGE EUR 150.00. CHILD/INFANT DISCOUNTS APPLY. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. IN THE CASE OF THE DEATH OF THE PASSENGER/ OR A TRAVELING COMPANION/THE SERVICE CHARGE MAY BE WAIVED OR THE TICKET REFUNDED. VISIT AA.COM FOR DETAIL. --- CHANGES ARE PERMITTED PROVIDED THE NEW ITINERARY MEETS ALL THE PROVISIONS OF THE NEW FARE PURCHASED I.E. ADVANCE RESERVATION/TICKET PURCHASE/MINIMUM/ MAXIMUM STAY REQUIREMENTS. WHEN THE NEW ITINERARY RESULTS IN A LOWER FARE THE DIFFERENCE WILL BE REFUNDED AND THE EUR 150.00 CHANGE FEE WILL APPLY. WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE ADD COLLECTED AND THE EUR 150.00 CHANGE FEE WILL APPLY.RETURN/CONTINUING RESERVATIONS MAY BE CHANGED AT ANY TIME FOR THE ABOVE CHANGE FEE. ----------------------- REISSUES/EXCHANGES NOT ALLOWED TO EOU/ERU FARE TYPES.
35:
NOT APPLICABLE.
Nov 25, 2018, 5:18 am
#2
Join Date: Apr 2004
Location: BOS
Programs: AA EXP/2mm, SPG Gold
Posts: 424
Your answer is in the fare rules you quoted:
WHEN COMBINING FARES THAT HAVE CANCELLATION FEES THE HIGHEST CANCELLATION FEE OF EACH CANCELLED PRICING UNIT APPLIES. WITH THE FOLLOWING EXCEPTION- WHEN COMBINING A REFUNDABLE FARE WITH A NON- REFUNDABLE FARE 1- THE AMOUNT PAID ON THE REFUNDABLE FARE COMPONENT IS REFUNDED LESS APPLICABLE PENALTY 2- THE AMOUNT PAID ON THE NON-REFUNDABLE FARE COMPONENT WILL NOT BE REFUNDED.
Nov 25, 2018, 8:07 am
#3
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
Nov 25, 2018, 10:34 am
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It’s pretty standard that when combined fares are used the most restrictive terms and conditions apply to all sectors.