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Problems booking JAL with AAdvantage

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Old Nov 21, 2018, 3:22 pm
  #1  
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Join Date: Dec 2015
Location: ORD
Posts: 77
Problems booking JAL with AAdvantage

Hi everyone. I tried searching around but couldn't figure this out completely.

I'm booking a trip ORD-NRT on JAL using AA miles. I searched BA and QF and both show availability on the flight (nonstop). I've called AA Gold twice and AA UK Reservations, all three have told me they don't see the availability. I asked them to search for T fares on JAL and they still confirmed to me it is not available.

Am I missing something here?
noahsilv is offline  
Old Nov 21, 2018, 3:23 pm
  #2  
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Join Date: Dec 2015
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Posts: 77
Availability also showing on Alaska....
noahsilv is offline  
Old Nov 21, 2018, 3:24 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Originally Posted by noahsilv
Hi everyone. I tried searching around but couldn't figure this out completely.

I'm booking a trip ORD-NRT on JAL using AA miles. I searched BA and QF and both show availability on the flight (nonstop). I've called AA Gold twice and AA UK Reservations, all three have told me they don't see the availability. I asked them to search for T fares on JAL and they still confirmed to me it is not available.

Am I missing something here?
I had something similar a week ago, on a different JAL route. I’m just going to try again in a week or so.
Jaimito Cartero is offline  
Old Nov 21, 2018, 4:07 pm
  #4  
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Join Date: Dec 2015
Location: ORD
Posts: 77
Did JAL pull it specifically to AA?
noahsilv is offline  
Old Nov 21, 2018, 4:20 pm
  #5  
 
Join Date: Jan 2012
Location: ORD
Posts: 986
You might need to emphasize that it's the JAL flight you're looking for. Even if I say it, they often search the AA inventory only until I double-check that they're searching JAL.
Bttc is offline  
Old Nov 21, 2018, 4:28 pm
  #6  
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Join Date: Dec 2015
Location: ORD
Posts: 77
Yeah, they say they're searching JAL... I've specifically told them to search JAL for T and they put me on hold for a while to do it but they come back with nothing.
noahsilv is offline  
Old Nov 22, 2018, 3:08 pm
  #7  
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Join Date: Dec 2015
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Posts: 77
Just wanted to update... fourth time I called they booked it no problem and waived the phone booking fee. Waiting to be ticketed now which I heard takes a while
noahsilv is offline  
Old Nov 22, 2018, 3:13 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Originally Posted by noahsilv
Just wanted to update... fourth time I called they booked it no problem and waived the phone booking fee. Waiting to be ticketed now which I heard takes a while
They don’t charge a phone fee for partners not bookable online for awards.
Jaimito Cartero is offline  


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