"Economy Web Special" Award (dynamic price, fewer miles, more restrictions Oct 2018)
Feb 11, 2020, 4:22 pm
#211
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
IIRC @JonNYC reported that AA is making some changes to be more generous with same day standby changes. I don't recall the details, but I think there were/are testing allowing routing changes in a test market.
Especially when there is potential looming IRROPs, having the ability to be proactive before a problem occurs is helpful.
Feb 11, 2020, 4:32 pm
#212
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
I have done confirmed SDC on web specials many times in the app. It's absolutely allowed.
Feb 11, 2020, 4:48 pm
#213
Join Date: Nov 2018
Posts: 1,285
Feb 11, 2020, 5:06 pm
#214
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,580
"Tickets that include a Web Special award don’t allow changes, and – while you can cancel and reinstate your miles – fees may apply. Reinstatement fees are waived for Executive Platinum members."
So either the website is incorrect, or the app is offering something it's not supposed to -- especially given the report upthread that live AA agents have refused to do a same-day change on Web Special awards.
Feb 11, 2020, 6:43 pm
#215
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Here are the published rules for SDSB. Note that while SDSB is not available for non elites on Economy MileSaaver and BE, there is no mention of Web Specials as an exclusion. Best to have a physical print out of the rules handy.
- On select routes operated and marketed by American or American Eagle, based on availability
- May be confirmed up to 24 hours before the new flight time
- Non-refundable, non-transferable and not available for Basic Economy fares
- Standby is not available for non-elite members traveling on an Economy MileSAAver award ticket
- No changes to depart / arrival airports, number of flight segments, connection cities or from a through flight to a connecting or nonstop flight
- Customers on Basic Economy fares don't receive elite status same-day change / standby benefits
- Offer is made at our discretion and subject to change or termination at any time
Feb 11, 2020, 6:53 pm
#216
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,580
Here are the published rules for SDSB. Note that while SDSB is not available for non elites on Economy MileSaaver and BE, there is no mention of Web Specials as an exclusion. Best to have a physical print out of the rules handy.
- On select routes operated and marketed by American or American Eagle, based on availability
- May be confirmed up to 24 hours before the new flight time
- Non-refundable, non-transferable and not available for Basic Economy fares
- Standby is not available for non-elite members traveling on an Economy MileSAAver award ticket
- No changes to depart / arrival airports, number of flight segments, connection cities or from a through flight to a connecting or nonstop flight
- Customers on Basic Economy fares don't receive elite status same-day change / standby benefits
- Offer is made at our discretion and subject to change or termination at any time
Feb 12, 2020, 11:23 am
#218
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
They are what is currently posted by AA as the "terms & conditions" of SDSB. Thus, it is irrelevant. If AA introduces a new product and wishes to contractually exclude its application, it knows how to do so. And, if it does not, the risk of that falls on AA.
Feb 19, 2020, 4:03 pm
#219
Join Date: Mar 2005
Location: DFW
Posts: 520
Travel alert
Can you not rebook a web special online when a travel alert occurs? (For weather) I tried several times in different browsers and each time was only given option to cancel flight or change seats) I’m trying to call AA currently waiting 30+ min for a call back
Feb 19, 2020, 4:45 pm
#220
Join Date: Jul 2007
Location: Myrtle Beach, SC
Programs: AA - Exec Plat, HHonors - Diamond, IHG - Spire, Hertz President Circle
Posts: 187
Feb 23, 2020, 6:50 pm
#221
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,419
Redeemed miles for a ticket from DFW to SFO last weekend. Outbound was an economy web special award. Only one flight was available at that level. On day of travel checked to see if could use same day flight change feature and was able to confirm and change to a later flight on-line. I am EP.
Was on the upgrade list for the flight but did not clear. Cleared at 100 hours for return flight.
Was on the upgrade list for the flight but did not clear. Cleared at 100 hours for return flight.
Feb 23, 2020, 9:01 pm
#223
Formerly known as rwk32882
Join Date: Aug 2005
Location: DEN, FL350
Programs: IHTFP, AS 75k, AA EXP, AC 75k, ex-UA 1K, Ex-BD *G (RIP), SPG Gold
Posts: 504
So I've got a web special award ticket booked for next month. SFO-LAX-AKL. AA made a schedule change impacting the SFO-LAX, moving it an hour earlier in the day. I rang up the EXP desk thinking this would be simple to straighten out as there are plenty of other SFO-LAX flights later in the day. Nope. After the agent consulted with the rate desk I was told to take it or leave it. No changes allowed. I'll HUACA and report back.
Feb 23, 2020, 9:10 pm
#224
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,419
Feb 24, 2020, 5:12 am
#225
Suspended
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 860
So I've got a web special award ticket booked for next month. SFO-LAX-AKL. AA made a schedule change impacting the SFO-LAX, moving it an hour earlier in the day. I rang up the EXP desk thinking this would be simple to straighten out as there are plenty of other SFO-LAX flights later in the day. Nope. After the agent consulted with the rate desk I was told to take it or leave it. No changes allowed. I'll HUACA and report back.