Officially upgraded, but left in Coach
Aug 31, 2018, 4:58 pm
#16
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,313
I was passed over even though they said they come on the plane and get mebecause the agent said she didn’t have time to collect the co-pay (I prevailed but not without a fight (The gate agent came board to get someone else who did you get a co-pay, two spots below me).
Aug 31, 2018, 5:59 pm
#17
Join Date: Mar 2007
Posts: 4,963
Oh AA. Love me some upgrades but the crews are seriously terrible sometimes. Flew F recently and for meals the FA just asked if we wanted
cold or hot lunch. Asked her what they were and said just shrugged and said a salad and something Mexican and walked away before I could even say anything else. Ended up getting an enchilada, which wasn’t bad but the entitled and attitude ruined the flight. I guess her game of candy crush was more important that passengers =p
cold or hot lunch. Asked her what they were and said just shrugged and said a salad and something Mexican and walked away before I could even say anything else. Ended up getting an enchilada, which wasn’t bad but the entitled and attitude ruined the flight. I guess her game of candy crush was more important that passengers =p
Aug 31, 2018, 9:33 pm
#18
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
I have heard of this happening before, its dumb because the screens and the app say get your new boarding pass at a kiosk or phone, you should not have to present yourself in person at the gate to get your upgrade BP.
Sep 1, 2018, 1:40 pm
#21
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
He boarded and he lost the UG. The GA was entirely correct if fishing OP up to F would have meant delaying the departure.
As always, if you are near the top of the list and F has not boarded full, ask the GA whether you should wait or whether the GA will commit to come find you if space opens up.
Does not trouble me at all.
Sep 1, 2018, 1:50 pm
#22
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
OP left this critical fact out until asked.
He boarded and he lost the UG. The GA was entirely correct if fishing OP up to F would have meant delaying the departure.
As always, if you are near the top of the list and F has not boarded full, ask the GA whether you should wait or whether the GA will commit to come find you if space opens up.
Does not trouble me at all.
He boarded and he lost the UG. The GA was entirely correct if fishing OP up to F would have meant delaying the departure.
As always, if you are near the top of the list and F has not boarded full, ask the GA whether you should wait or whether the GA will commit to come find you if space opens up.
Does not trouble me at all.
Sep 1, 2018, 2:25 pm
#23
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
In my experience, if you call them on their bluff, ask for escalation, or persist (all in a polite/professional manner) reason and what is correct will prevail, even if it means inconveniencing a standby CK.
In other news - I lost AA status this year. However, I still have a bunch of 500 mile upgrades in my account. I asked nicely in MIA at a Rebooking Center, and somehow I was placed on the UG list and cleared the UG. 500 mile upgrades were deducted from my account. I sat next to an empty F seat, of 2 empties in F. Two loud flight attendants (who were in window seats behind one another, and not next to one another) who tried to jam their luggage above their seats also took 2 F seats and there were still 2 empties after that!
Sep 1, 2018, 3:38 pm
#24
Join Date: Mar 2009
Location: LAX
Posts: 3,267
Nothing will delay departures, especially on elite-heavy routes, like a system where elites pining for upgrades will have a good reason to board at the last possible second.
Sep 1, 2018, 6:36 pm
#25
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
It would seem, from your quote, that you are a young flyer. About 20 years ago you had to wait outside if you wanted your upgrade. I used to joke with the GA's in Dallas that they should install some pews (church benches) because every flight had about 10 people standing around "praying for upgrades." In those days, they didn't say "upgrades are checked in." They just said "no more upgrades" and we all got onto the plane. And it still left on time.
Sep 2, 2018, 11:50 am
#27
Join Date: Aug 2011
Location: DCA/CLT/HKG
Programs: AA EXP (Former US CP)
Posts: 731
I wonder if there is a glitch in the system that causes a delay between the the app and the agents computer.
A couple of of months ago I was flying SFO-SLC-CLT on Delta. My flight from SFO-SLC was delayed and we parked at the gate just as the flight to CLT was in the final stages of the boarding process. The app deleted my boarding pass for the SLC-CLT flight and then moved me on to a different flight. I got to the gate as the flight was still boarding and asked for a boarding pass as mine had been deleted and it shows I wasn’t scheduled on that flight.
The agent was perplexed because she said she never deleted anyone’s seats. Sure enough when she pulled up my reservation it said I was no longer scheduled on that flight and she had to add me back on.
A couple of of months ago I was flying SFO-SLC-CLT on Delta. My flight from SFO-SLC was delayed and we parked at the gate just as the flight to CLT was in the final stages of the boarding process. The app deleted my boarding pass for the SLC-CLT flight and then moved me on to a different flight. I got to the gate as the flight was still boarding and asked for a boarding pass as mine had been deleted and it shows I wasn’t scheduled on that flight.
The agent was perplexed because she said she never deleted anyone’s seats. Sure enough when she pulled up my reservation it said I was no longer scheduled on that flight and she had to add me back on.
Sep 2, 2018, 5:02 pm
#28
Join Date: Jun 2011
Location: Denver, CO
Programs: American Airlines Executive Platinum; HHonors Diamond;Emerald Club Executive Elite
Posts: 285
Happened to me just a few times. One time I received notice of seat change/last minute upgrade after I boarded, went to my seat only to find a uniformed employee, to which they responded I "was mistaken" even though the app showed my newly assigned seat. Didn't pursue since Union rules encourage the deplaning of anyone questioning. I know, I know! (As in the past), purely "anecdotal", despite having screenshots of the info online. Complained afterwards. AA is watching, but purely subscribe to the "fake news" argument.
Sep 3, 2018, 12:17 am
#29
Join Date: Jul 2011
Location: ONT
Programs: AA Gold, WN A-, UA S, HH ♦, IHG Spire, Hertz Prez O, TSA Disparager
Posts: 2,159
OP left this critical fact out until asked.
He boarded and he lost the UG. The GA was entirely correct if fishing OP up to F would have meant delaying the departure.
As always, if you are near the top of the list and F has not boarded full, ask the GA whether you should wait or whether the GA will commit to come find you if space opens up.
Does not trouble me at all.
He boarded and he lost the UG. The GA was entirely correct if fishing OP up to F would have meant delaying the departure.
As always, if you are near the top of the list and F has not boarded full, ask the GA whether you should wait or whether the GA will commit to come find you if space opens up.
Does not trouble me at all.
Sep 3, 2018, 8:49 am
#30
Join Date: Jul 2016
Programs: American Airlines
Posts: 141
Cheers,
TG