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Back to Back Itin - Irregular Operations Protection?
Please excuse if not in the right forum - please redirect. Very quick hypothetical (even though technically violation of carrier rules)....If I have two R/T back to back tickets that magically connect at a hub city (same carrier - separate PNRs of course) and Flight 1 is delayed, Flight 2 is missed, is it a responsibility or a courtesy of the airline to accommodate you and get you Flight 2's destination (CDG in example below)?
Flight 1 - CLT to JFK on AA Flight 2 - JFK to CDG on AA and return... Thanks |
The exact details matter, so don't rely on nypotheticals before making a decision. There are also some misconceptions in your post.
But, the bottom line is that AA does protect across separate tickets where what would have been the MCT is met. Thus, in this particular example, presuming MCT would be met, AA would rebook you to CDG. No other carrier I am aware of does this, although you may find a sympathetic agent who may rebook, may rebook for a fee, or generally try to be helpful. As a specific note, you may of course book separate tickets into a single PNR and that is often a way of avoiding the "no protection" problem on other carriers. |
As a very general rule, on separate tickets you are on your own. AA is a notable exception. |
Yes let me add some additional context - Non-stop CLT-CDG on AA was $1,300, R/T constructed this way via NYC was $600. The MCTs are widely met, clearly just a financial play. My fear was being stuck in NYC. Thanks
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MCTs on separate tickets are meaningless. As noted above, AA is an exception to the general rule of ‘too bad, so sad’ on separate tickets. |
While AA will protect you on the connection, they will not check bags through on separate tickets. If you'll have checked bags, make sure you allow time to claim them at JFK and then re-check.
https://www.flyertalk.com/forum/amer...es-2016-a.html Edit to add: this is considered end-on-end ticketing (not back to back) and is not prohibited by AA rules. |
Originally Posted by swag
(Post 30144849)
While AA will protect you on the connection, they will not check bags through on separate tickets. If you'll have checked bags, make sure you allow time to claim them at JFK and then re-check.
https://www.flyertalk.com/forum/amer...es-2016-a.html Edit to add: this is considered end-on-end ticketing (not back to back) and is not prohibited by AA rules. |
Originally Posted by LondonElite
(Post 30144098)
As a very general rule, on separate tickets you are on your own. AA is a notable exception. When I've asked DL this question, as a top tier elite, I've been reassured that I would be taken care of. I've used this once or twice. YMMV. |
You need to think about this differently. If flight 1 is cancelled, how do you expect get to Paris? |
True - Back up would have been to cry and pray they stick me on the CLT-CDG nonstop leaving later. For the sake of the story - this worked just fine, and got to enjoy the Ryder Cup in Paris!
Thank you all |
Originally Posted by LondonElite
(Post 30181107)
You need to think about this differently. If flight 1 is cancelled, how do you expect get to Paris? |
AA protects across its own tickets as well as to & from OW as a matter of written policy.
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I had to REALLY argue with AA about a different, but in some ways related, situation. Long story short -- I had 2 round trip non-refundable tickets from A to B and back, each leaving on Sunday and returning on Friday. The first Friday return was canceled due to weather, and rescheduled for Saturday. The Saturday flight was canceled as well (this was during the ice storm in DFW several years ago). I called and told them just to cancel and refund the return leg of the first trip, which they did without an issue. But when I asked about having the first leg of the second ticket canceled and refunded, I got the whole "they are separate tickets, you are responsible for being there, we have no responsibility unless the segments are all part of the same itinerary" story. After several calls and speaking with multiple supervisors, they made a "one time exception" and issued a voucher for the value of the outbound leg of the second ticket. And this was as EXP with that status for 10 consecutive years or so. So I'm not sure if there's been a change in policy or something, but beware. |
Originally Posted by ikwia
(Post 30554397)
I had to REALLY argue with AA about a different, but in some ways related, situation. Long story short -- I had 2 round trip non-refundable tickets from A to B and back, each leaving on Sunday and returning on Friday. The first Friday return was canceled due to weather, and rescheduled for Saturday. The Saturday flight was canceled as well (this was during the ice storm in DFW several years ago). I called and told them just to cancel and refund the return leg of the first trip, which they did without an issue. But when I asked about having the first leg of the second ticket canceled and refunded, I got the whole "they are separate tickets, you are responsible for being there, we have no responsibility unless the segments are all part of the same itinerary" story. After several calls and speaking with multiple supervisors, they made a "one time exception" and issued a voucher for the value of the outbound leg of the second ticket. And this was as EXP with that status for 10 consecutive years or so. So I'm not sure if there's been a change in policy or something, but beware. |
Originally Posted by LondonElite
(Post 30144225)
MCTs on separate tickets are meaningless. As noted above, AA is an exception to the general rule of ‘too bad, so sad’ on separate tickets. |
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