KY youth group misses AA flight in CVG
Aug 21, 2018, 9:17 pm
#76
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So I know the news reported they removed the bags from the flight, but why? I understand that international flights have positive bag matching, but the flight in question wasn't the international segment. Shouldn't the bags have still been able to fly on the domestic leg then never loaded on the international segment? Or does AA positive bag match for all segments of an international itinerary?
I know any other country where I travel, bags are not left onboard a flight if the passengers are not travelling
Aug 21, 2018, 9:20 pm
#77
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So I know the news reported they removed the bags from the flight, but why? I understand that international flights have positive bag matching, but the flight in question wasn't the international segment. Shouldn't the bags have still been able to fly on the domestic leg then never loaded on the international segment? Or does AA positive bag match for all segments of an international itinerary?
Last edited by arollins; Aug 21, 2018 at 9:28 pm
Aug 21, 2018, 10:36 pm
#78
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The repercussions on this are enormous, as mentioned above, 40 families have a negative image and opinion of AA, but it also shows a level of insensitivity on AA regarding charity work. I wonder if this group had made prior arrangements with AA to organize this and perhaps get a group rate. I can only hope that this is used as a learning experience on AA and perhaps loosen up a bit and allow some flexibility on the GA.
Aug 21, 2018, 10:38 pm
#79
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Positive bag is for international, I bet the real reason for removal is to allow them to have some clothing and toiletries. Imagine if bags where allowed to go, then following day they had to claim 40pcs of luggage and re check them again. That would have been time consuming.
Aug 22, 2018, 5:14 am
#80
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Yes, this^^^. Add in the possibility of a re-reoutig to accommodate this large group ad there's no telling where the bags end up. AA didn't remove the bags out of the goodness of their heart. They did it because it was the easiest thing for them to do.
Aug 22, 2018, 5:59 am
#81
Join Date: May 2012
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Epic fAAil. And the usual, tedious blame the passenger thing. "well they should have known to . . ." No they should not, unless there are specific instruction that the group ignored.
If the airline can't process a group, then the group tix shouldn't be sold. Period.
Group shows up as instructed, before the counters are even open. Airlines fails. End of story.
If the airline can't process a group, then the group tix shouldn't be sold. Period.
Group shows up as instructed, before the counters are even open. Airlines fails. End of story.
Aug 22, 2018, 6:07 am
#82
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Honestly, having 40 families have a negative image and opinion of AA isn't a big deal to a company that flies 51.1 million passengers annually and has a market capitalization of ~ $25 billion. Unless one of those parents is a travel manager at a major corporation, in which case, this still probably wouldn't have a huge impact.
Aug 22, 2018, 7:32 am
#83
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Epic fAAil. And the usual, tedious blame the passenger thing. "well they should have known to . . ." No they should not, unless there are specific instruction that the group ignored.
If the airline can't process a group, then the group tix shouldn't be sold. Period.
Group shows up as instructed, before the counters are even open. Airlines fails. End of story.
If the airline can't process a group, then the group tix shouldn't be sold. Period.
Group shows up as instructed, before the counters are even open. Airlines fails. End of story.
Aug 22, 2018, 7:54 am
#84
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Aug 22, 2018, 9:25 am
#85
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Don't know about AA, but UA has group checkin facilities at most of their hubs. I am thinking this was booked as a group and hence there should have been some coordination through "group check-in" no?
Aug 22, 2018, 9:36 am
#86
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Honestly, having 40 families have a negative image and opinion of AA isn't a big deal to a company that flies 51.1 million passengers annually and has a market capitalization of ~ $25 billion. Unless one of those parents is a travel manager at a major corporation, in which case, this still probably wouldn't have a huge impact.
It's CVG. Even if were a major station, it's just 40 passengers and once in a year flyers families. That's not part of AA's business model and as long as it's not front page anywhere and no meaningful liability that they'd want to avoid in the future arose, no real changes to operating procedures.
Aug 22, 2018, 9:37 am
#87
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AA might however CVG is an outstation for them with only a couple mainline flights a day to DFW and the rest of the destinations/flights being Eagle operated. I doubt their check-in counter is that big let alone have a separate "group check-in".
Aug 22, 2018, 2:10 pm
#88
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I see it in PHL and SFO. Oddly enough, my last SFO I saw the CSA turn a group of 8 away saying they weren't really a group, just a large family.
Aug 22, 2018, 2:45 pm
#89
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AA has a group check in counter in T5 at LAX. Unfortunately, it is adjacent to the Priority Counter and when I was at the counter with an issue recently, checkin was a mess because they were trying to deal with a group who didn't speak English well, several had overweight bags, and who appeared to have purchased basic economy tickets and were having a hard time understanding why they needed to check carryons.
Aug 22, 2018, 3:14 pm
#90
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