Speculation: survey about upgrades 23 Jul 2018 -- changes on the way?
Jul 27, 2018, 2:55 pm
#91
Join Date: Dec 2004
Posts: 5,630
Wow, so many posts about a survey. Surveys don't reveal what is going to happen or how management is thinking. It only means that some group of underlings was charged with doing a survey. It looks they're doing a good job.
Surveys are intended to tell them things, not to tell you anything.
Also, they don't have to survey everyone, just get enough data to reach statistically significant conclusions. Polling is all about sampling. It's not an election with universal suffrage. The fact that they didn't send you the survey isn't news.
Surveys are intended to tell them things, not to tell you anything.
Also, they don't have to survey everyone, just get enough data to reach statistically significant conclusions. Polling is all about sampling. It's not an election with universal suffrage. The fact that they didn't send you the survey isn't news.
Last edited by SeeBuyFly; Jul 27, 2018 at 3:21 pm
Jul 27, 2018, 3:39 pm
#92
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
My experience is that surveys are used to prove or display certain assumptions. Either way the days of “free stuff” in the airline loyalty schemes are slowly coming into an end except for the biggest of spenders.
Jul 27, 2018, 4:50 pm
#93
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,024
Regards
Jul 27, 2018, 5:59 pm
#94
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,302
How much does AA get per year from Citibank and Barclays for the stuff that folks are calling free giveaways?
Last edited by beachfan; Jul 29, 2018 at 4:52 pm
Jul 29, 2018, 2:06 pm
#95
Join Date: May 2007
Location: London and Madrid
Programs: BA Gold, UA 2MM, Hyatt Globalist, Columbia Record & Tape Club Triple Diamond VIP
Posts: 580
Actually, this isn't my experience at all.
Where I've worked, a survey is treated like a product launch. It is so highly visible and scrutinized that it needs to be treated as a company product launch. You should presume that the press, the public and your competitors will pore over it and speculate loudly about what they see. Underlings do not manage these things.
The length of this thread is evidence enough that all precautions are justified.
Where I've worked, a survey is treated like a product launch. It is so highly visible and scrutinized that it needs to be treated as a company product launch. You should presume that the press, the public and your competitors will pore over it and speculate loudly about what they see. Underlings do not manage these things.
The length of this thread is evidence enough that all precautions are justified.
Jul 29, 2018, 3:31 pm
#96
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
I am flying to ORD on Wednesday. The flight has been sold-out in F for over a week.
They make it far harder to gain status and give far less for it. And they expect loyalty? Someone at AA (and UA) forgot that loyalty is a two-way street.
I am flying to HKG next week in revenue C. It's not on AA, by choice. I'll enjoy my flight on CX far more.
And me.
Jul 29, 2018, 5:44 pm
#97
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
To paraphrase the great Gordo & CO- these are "flip-flop flyers"
Plus Doug is working on his book "From First to Worst"
Plus Doug is working on his book "From First to Worst"
Jul 29, 2018, 5:58 pm
#98
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,960
Jul 30, 2018, 7:03 am
#99
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
To get back to the OT- I haven't seen the survey. I have a LOT of experience with e-Rewards and my guess, similar to others, is that they're testing ideas for downgrading the program and looking for the least distasteful, hence the forced choices. They lost my loyalty when they stopped offering lounge access to Golds on International coach flights, which was all my last employer would pay for.
Now that I'm retired I pay for Business Class when I want it and I take whatever airline fits my schedule and other preferences. Very liberating.
