Buddy pass pax gone wild on AA (July 2018)
#61
Join Date: Jul 2018
Programs: AA Gold, OneWorld Ruby
Posts: 3
I heard from an employee that her cousin and the employee that boarded her in Jamaica have been dismissed from AA. What a shame.
#62
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
#63
Join Date: May 2006
Location: DFW
Programs: AA EXP, AA MM, Hilton Honors Diamond
Posts: 122
I take it you’re not a fan of AA? No matter how much I may get angry at AA or any other company for that matter I never want them to go bankrupt and ruin tens of thousands of lives.
#64
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,238
I am in no way tolerating any sort of bad behaviour but if that is true then I think (absent other factors we are not aware of) that is a bit excessive.
Yes the AA buddy does hold some responsibility but where does that responsibility end especially if you are not flying with the buddy to calm them down / get them to behave? If you told your buddy several times what the rules are and the buddy then ignored them how is it the AA employees responsibility? Withdraw the privileges yes but firing no - unless this was part of a pattern of their buddies behaving badly or other breaches of AA rules.
The GA is slightly different but unless this wasn't the first time they had let an inappropriately dressed buddy on a flight then some words of warning and retraining on the rules would be sufficient punishment.
Yes the AA buddy does hold some responsibility but where does that responsibility end especially if you are not flying with the buddy to calm them down / get them to behave? If you told your buddy several times what the rules are and the buddy then ignored them how is it the AA employees responsibility? Withdraw the privileges yes but firing no - unless this was part of a pattern of their buddies behaving badly or other breaches of AA rules.
The GA is slightly different but unless this wasn't the first time they had let an inappropriately dressed buddy on a flight then some words of warning and retraining on the rules would be sufficient punishment.
A friend of mine used to work for VS and one of his colleagues had their travel concession withdrawn when one of their buddy equivalents misbehaved on a flight. This was despite him trying to calm his friend down IIRC with VS your buddy has to be on the same flight if you are working it / cabin if you are a passenger as you. But the behaviour was against policy for any passenger (drink was involved and he as a bit loud but not otherwise abusive or violent)so the cabin manager had to report it.. Expensive lesson as they both then had to buy revenue tickets back home.
Many companies are showing very little tolerance when the issue gets out in the public domain. And the airline's position is that if you cannot trust the person using the buddy pass to behave, don't let them use it as it could cost you your job. It's the employee's responsibility to manage that, no one else's.
Who says they were careless? It's not like the incident is a secret and other employees in Jamaica know who the GA was. Those other employees come to work and the guilty GA doesn't, it's pretty obvious what happened. Then they tell their friends, who tell their friends, etc. Same with the employee. They either said something to their coworkers or their coworkers know that it was their cousin. Suddenly the employee is no longer there and it's obvious what happened. And I'm sure managers at AA tell their employees that incidents like that won't be tolerated. It's not hard to connect the dots. Has nothing to do with AA being careless.
#66
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
I'm hate to admit it but I'm kinda looking forward to when that happens just to enjoy the excrement show that I'm quite sure will be provided once she gets unblocked and off the 3 day bus ride
#67
Original Member
Join Date: May 1998
Location: Austin TX
Programs: AA PLT, ICH Plat
Posts: 1,965
#68
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,223
This woman's behaviour and language are ridiculous but I honestly do believe there may have been some miscommunication between her and her cousin. A JFK-KIN guest pass is around $390 and the cheapest JFK-KIN tickets are around $425. It seems that she may have thought that she bought a regular ticket with some sort of friends and family discount instead of a space-available guest pass - nowhere in her rant does she seem to realize or acknowledge that she does not have a confirmed seat.
Not excusing the behavior but her cousin should share the blame for giving the guest pass to an obviously unstable person and not fully explaining to her what she was getting and the rules involved.
Not excusing the behavior but her cousin should share the blame for giving the guest pass to an obviously unstable person and not fully explaining to her what she was getting and the rules involved.
#69
Join Date: Dec 2004
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Titanium
Posts: 4,419
This woman's behaviour and language are ridiculous but I honestly do believe there may have been some miscommunication between her and her cousin. A JFK-KIN guest pass is around $390 and the cheapest JFK-KIN tickets are around $425. It seems that she may have thought that she bought a regular ticket with some sort of friends and family discount instead of a space-available guest pass - nowhere in her rant does she seem to realize or acknowledge that she does not have a confirmed seat.
Not excusing the behavior but her cousin should share the blame for giving the guest pass to an obviously unstable person and not fully explaining to her what she was getting and the rules involved.
Not excusing the behavior but her cousin should share the blame for giving the guest pass to an obviously unstable person and not fully explaining to her what she was getting and the rules involved.
The non rev receives an email outlining all the rules/regulations for her ticket. It is very clear.
#70
Join Date: Jul 2018
Posts: 1
#71
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,121
Gotta say, well done by AA ground staff. She was tossing bait everywhere and no one bit. as a result, her video shows AA be behaving professionally and her looking like an unhinged crazy.
it is easy to get sucked into stuff and react. The lack of it means that her lawsuit will be summarily dismissed.
it is easy to get sucked into stuff and react. The lack of it means that her lawsuit will be summarily dismissed.
#72
Join Date: Feb 2002
Location: MSP/BUF/BNA/LFT
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 1,223
That is not exactly true. The guest pass rider CAN receive an email with the rules and regulations if the employee chooses to provide the guest's email address but it is not mandatory.
#74
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,662