What do Admirals Club agents see on the screen when checking us in?
Jul 8, 2018, 6:17 pm
#1
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
What do Admirals Club agents see on the screen when checking us in?
When Admirals Club agents check us in (by swiping a Citi credit card, Admirals Club card or otherwise), what appears on their computer screens about us?
I've had a few very kind AC agents in Charlotte mention, "Oh, I haven't seen you in a while" (and then thanking me, by name, when I leave). I guess that they're just nice people with great memories (we need more people like that in the world, seriously), but does something like the date of our last visit to that particular AC appear?
Thanks.
I've had a few very kind AC agents in Charlotte mention, "Oh, I haven't seen you in a while" (and then thanking me, by name, when I leave). I guess that they're just nice people with great memories (we need more people like that in the world, seriously), but does something like the date of our last visit to that particular AC appear?
Thanks.
Jul 8, 2018, 9:30 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,235
Jul 8, 2018, 9:52 pm
#7
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
AA did take a picture, in my case years ago. A few months back, I now recall the AC GA saying "oh, you're wearing the same scarf". Indeed, the red scarf I had on was the same I wore in the AA AC picture. So, there's some evidence that the GA likely still sees the picture if you took one.
Jul 8, 2018, 9:57 pm
#8
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
AA did take a picture, in my case years ago. A few months back, I now recall the AC GA saying "oh, you're wearing the same scarf". Indeed, the red scarf I had on was the same I wore in the AA AC picture. So, there's some evidence that the GA likely still sees the picture if you took one.
Jul 8, 2018, 10:02 pm
#9
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
AA does not ask for your photo upon joining anymore. I use my boarding pass. It's easier and more accessible than my card. Upon leaving the CLT AC tonight I asked what information they could see. I was told just my flight info when showing a BP. I'm sure everything is there, they just don't want me to know they know.
Jul 9, 2018, 10:21 am
#10
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,235
AA did take a picture, in my case years ago. A few months back, I now recall the AC GA saying "oh, you're wearing the same scarf". Indeed, the red scarf I had on was the same I wore in the AA AC picture. So, there's some evidence that the GA likely still sees the picture if you took one.
Jul 9, 2018, 10:31 am
#11
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
AA took my picture a few years ago (maybe longer?) at the DFW C club. It was all part of an initiative to stop using a photo IDs. Lots of times I get this strange double take from agents checking me in. I don't know if I look really bad , or the picture is really bad, or both, just bad in a different way. 
Jul 9, 2018, 10:55 am
#12
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
ORD-H/K asked to take my picture a few years ago because my license still had my original CA ID pic from when I was 23, and let's just say my hairstyle had changed a little the older I got 
Jul 9, 2018, 11:45 am
#13
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
I visited DFW B last week, and after giving the agent my Citi MC, she asked if she could use my driver's license to input some more info into the system, as they are about to roll out mobile AC access... where you just check in on the way into the club and skip the desk.
^
^
Jul 9, 2018, 12:03 pm
#14
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
How is mobile access supposed to work? Is this like the United Gates, whereby you can at the gate and it opens? Haven't seen anything on this; but this could be be great.
Honestly, I'm tired of waiting in line to access; CLT is especially bad.
Honestly, I'm tired of waiting in line to access; CLT is especially bad.
Jul 9, 2018, 12:07 pm
#15
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,146
I am wondering if it's connected to having a pic on file, which is why she took my driver's license and added some info to the system (presumably my picture).