Lost Frozen Fish - Alaska Airlines, last flight AA
Jun 27, 2018, 10:46 pm
#16
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Flew out of ANC on an Alaska Air reward ticket Tuesday 6 pm. Alaska Air to Seattle, Alaska Air to DFW, American Air to RSW.
Had two 50 lb insulated fish boxes full of fresh halibut with enough dry ice to insure 24 hour froze solid.
Fish did not make the connection in Seattle. Luggage did, cannot get reason why fish boxes did not.
Since American was final leg they took the claim but have absolutely bungled it. Alaska AIr indicated that they would store in freezer until transport out of Seattle but that was the policy and nobody could tell me where the product was being stored. Fish went to Chicago, arrive 1 pm and nobody can tell me anything else.
If the product spoils who will be responsible for the replacement cost? Am I entitled to replacement cost?
Had two 50 lb insulated fish boxes full of fresh halibut with enough dry ice to insure 24 hour froze solid.
Fish did not make the connection in Seattle. Luggage did, cannot get reason why fish boxes did not.
Since American was final leg they took the claim but have absolutely bungled it. Alaska AIr indicated that they would store in freezer until transport out of Seattle but that was the policy and nobody could tell me where the product was being stored. Fish went to Chicago, arrive 1 pm and nobody can tell me anything else.
If the product spoils who will be responsible for the replacement cost? Am I entitled to replacement cost?
Jun 27, 2018, 11:34 pm
#17
Original Poster
Join Date: May 2012
Posts: 728
3 lbs of dry ice each box. I do this every year and have shipped without dry ice before successfully but prefer to add some just in case of delays.
Alaska isn't responding, American says it was sent to Chicago on AA flight. Neither carrier will take responsibility for who sent it to Chicago. AA Chicago shows it being received there but cannot find it. RSW baggage doesn't have it. Boxes are made for shipping fish. Say Frozen fish on them, have a picture of a salmon on the outside of the box. My name, phone number, and final destination RSW is written on outside of both boxes in 2 places in black permanent marker
Alaska isn't responding, American says it was sent to Chicago on AA flight. Neither carrier will take responsibility for who sent it to Chicago. AA Chicago shows it being received there but cannot find it. RSW baggage doesn't have it. Boxes are made for shipping fish. Say Frozen fish on them, have a picture of a salmon on the outside of the box. My name, phone number, and final destination RSW is written on outside of both boxes in 2 places in black permanent marker
Jun 27, 2018, 11:50 pm
#18
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,321
Wow... best of luck in getting your fish reunited in a timely manner.
As AA was the last carrier you flew, they are responsible to get the fish to you.
Alaska does have freezers on site, as well as coolers in ANC and I imagine SEA. This is mostly for its cargo operations, but imagine in extenuating circumstances such as this, they'll put checked luggage in it as well.
As AA was the last carrier you flew, they are responsible to get the fish to you.
Alaska does have freezers on site, as well as coolers in ANC and I imagine SEA. This is mostly for its cargo operations, but imagine in extenuating circumstances such as this, they'll put checked luggage in it as well.
Yeah, go fish! Go to fishing.
Jun 27, 2018, 11:55 pm
#19
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,586
<redacted>
Do you have any proof that AS failed to hand the bags over to AA ? It could just as easily be AA's fault that the bags failed to get loaded and it could be that AS forgot to deliver the bags to AA
Do you have any proof that AS failed to hand the bags over to AA ? It could just as easily be AA's fault that the bags failed to get loaded and it could be that AS forgot to deliver the bags to AA
Last edited by JDiver; Jun 28, 2018 at 5:12 pm Reason: Cinfrontive meta removed
Jun 28, 2018, 12:39 am
#20
Original Poster
Join Date: May 2012
Posts: 728
Nobody is saying who ordered boxes from Seattle to Chicago.
Missed connection was Alaska to Alaska flights in Seattle.
Last edited by JDiver; Jun 28, 2018 at 5:13 pm Reason: Redacted previously deleted post content
Jun 28, 2018, 1:03 am
#21
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
3 lbs of dry ice each box. I do this every year and have shipped without dry ice before successfully but prefer to add some just in case of delays.
Alaska isn't responding, American says it was sent to Chicago on AA flight. Neither carrier will take responsibility for who sent it to Chicago. AA Chicago shows it being received there but cannot find it. RSW baggage doesn't have it. Boxes are made for shipping fish. Say Frozen fish on them, have a picture of a salmon on the outside of the box. My name, phone number, and final destination RSW is written on outside of both boxes in 2 places in black permanent marker
Alaska isn't responding, American says it was sent to Chicago on AA flight. Neither carrier will take responsibility for who sent it to Chicago. AA Chicago shows it being received there but cannot find it. RSW baggage doesn't have it. Boxes are made for shipping fish. Say Frozen fish on them, have a picture of a salmon on the outside of the box. My name, phone number, and final destination RSW is written on outside of both boxes in 2 places in black permanent marker
Jun 28, 2018, 6:58 am
#22
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Actually, someone at Alaska Airlines screwed up big time, but now you can say that about baggage services in ORD.
Jun 28, 2018, 4:04 pm
#29
Original Poster
Join Date: May 2012
Posts: 728
No. AA says they show it arriving ORD Tuesday 1 pm. ORD baggage says they don't have it according to AA baggage call center. I have not received a single phone call from AA even though their records indicate they tried to call me with updates. My name and phone number and the final destination are written on the boxes. How hard could it be? Someone in ORD walked away with this. Hope they were expecting salmon or crab 
Jun 28, 2018, 4:09 pm
#30
Original Poster
Join Date: May 2012
Posts: 728
Great Alaska Seafood quotes $2715.75 for 85 lbs of halibut delivered. That will be my claim amount. Still don't understand how I have an Alaska Air ticket, paid Alaska air for baggage, and Alaska Air luggage rules applied for weight, content, price, handoff was missed form Alaska to Alaska flights, and I have to deal with American to resolve claim. Makes no sense at all.