MrAndy1369

Never liked CLT, myself. Smelly, crowded airport, and unfriendly employees. I'd prefer DFW or ORD, and PHX/PHL isn't that bad. I have yet to connect through JFK and MIA.

IADCAflyer

Compared to PHL, agents at CLT are angels....

IADCAflyer

I do get the sense that if things go bad at ORD, there are lots of hotels in the area to handle the mess. Rosemont is full of them. As is Elk Grove Village. I do not get the same feel from CLT. Maybe its the drive down Billy Graham Parkway, but CLT has an "out of town" feel that ORD does not have.

andersonCooper

When you have Popeyes at DFW (I think Terminal D)...you don't need CFA

DFW has been fine for me, no major delay, just slim-to-none upgrade chance.

ibrandsguest

I went to a school with an on-campus Chick-fil-A; the campus locations are "licensed locations"-not nearly as good as the real thing; don't judge Chick-fil-A by the second-rate campus locations. I always considered Bojangle's and Popeye's to be a "poor man's Chick-fil-A", and much less healthy and lower-quality than Chick-fil-A, but that's my personal opinion.

Back on topic, I find CLT find and have had few flight issues there, despite commuting through it for 20 years. The main downside is how extremely overcrowded it is, and a second downside is having to spend maybe 20-30 minutes taxiing around the airport tarmac when coming from the southeast and heading to the E concourse.

abk

Irrespective of the airport my major complaint regarding AA cancellations in situations where they are responsible ( non weather related) is that if you have to overnight there is generally speaking no one to help you with hotels, taxi and meal vouchers and rebooking. Their position IMHO is sorry it didn't work out tonight but we are going home now and you people sort it out and we will see you tomorrow. The by product of this is also that AA ends up paying out much less in hotel, taxis and meals than they are obligated to and one wonders whether this is intentional on their part. When this has happened to me I find myself a room and feel sorry for those without the points, expense accounts or the financial ability to absorb the hit. There are those who say you can just submit your expenses to AA for reimbursement as if that is a simple process that works and although I have not done that I can't imagine how difficult it must be to actually see the money.

bse118

Give me CLT for a domestic connection any day.

Yes, it's crowded. Yes, it's under construction. But it's efficient. It's easy to navigate. I'll happily book a 35 minute connection at CLT.

JFK. That's the airport to avoid.

Crew availability / time-outs on evening flights are not necessarily a sign of problems at that airport. Nor is it surprising that if you are booking the last flights of the day, as evening flights often are, that alternate options after a cancellation aren't until the next day.

diver858

I refuse to make return international connections through PHL, agree CLT is all about timing.

hotturnip

This is the pernicious influence of the USAir culture on what used to be a good airline, IMHO. Passengers are just an annoyance to be dealt with. Similarly, AA used to be famous for the ease in booking low-mileage award tickets. Now? Forget it.

guv1976

There are times when holding a credit card that offers "trip delay" insurance is invaluable. (And that is not to condone bad behavior on AA's part when it engages in same.)

abk

For the last several years I have charged my air tickets based on the credit card with the best "insurance" as opposed to the most miles. At some level I am a little surprised that the card companies haven't made their benefits secondary in cases where the airline is primarily responsible. It's not as if they can subrogate to get there payments back.

MrAndy1369

I beg to differ. Had the opposite experience. CLT agents almost always seem fake nice but then are rude/surly if pressed, while PHL, while rude/surly, at least are upfront about it and you know exactly where you stand. No "bless your heart" nonsense.

BOSishome

thunderlounge

I also prefer DFW, and it’s top of my list. It also needs a Whataburger, just sayin.

abk

Dallas metro has In-n- Out burger locations.