Apple Watch app does not sync with AA iphone app
Jun 12, 2018, 3:10 pm
#1
Original Poster
Join Date: Oct 2000
Location: Huntington Beach, CA, USA
Programs: AA PLT 2mm
Posts: 212
Apple Watch app does not sync with AA iphone app
I'm having a problem with the AA app on the apple watch. when I launch it from my watch it says " Look up your trip on the iPhone and we'll add it here".
I can see my trip on the AA app on iPhone, but not watch. ( it worked in the past)
Thanks in advance for any suggestions!
I can see my trip on the AA app on iPhone, but not watch. ( it worked in the past)
Thanks in advance for any suggestions!
Jun 13, 2018, 9:48 am
#4
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
I'm having a problem with the AA app on the apple watch. when I launch it from my watch it says " Look up your trip on the iPhone and we'll add it here".
I can see my trip on the AA app on iPhone, but not watch. ( it worked in the past)
Thanks in advance for any suggestions!
I can see my trip on the AA app on iPhone, but not watch. ( it worked in the past)
Thanks in advance for any suggestions!
Last edited by AAdamE; Jun 13, 2018 at 10:00 am
Jun 14, 2018, 8:02 am
#7
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jun 15, 2018, 11:19 am
#8
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
I called the number and they said it would be fixed within two hours yesterday - still not working. They said to email [email protected] with screenshots. Maybe if more people on here called they would escalate?
Jun 15, 2018, 12:16 pm
#9
Original Poster
Join Date: Oct 2000
Location: Huntington Beach, CA, USA
Programs: AA PLT 2mm
Posts: 212
I just emailed then, but email address is not accepting mail.
[email protected]
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:
- Send the message again, but before you do, delete and retype the address. If your email program automatically suggests an address to use, don't select it.
- Clear the recipient AutoComplete cache in your email program by following the steps in this article: Status code 5.1.10. Then resend the message, but before you do, be sure to delete and retype the address.
- Contact the recipient by some other means (by phone, for example) to confirm you're using the right address. Ask them if they've set up an email forwarding rule that could be forwarding your message to an incorrect address.
Jun 15, 2018, 4:51 pm
#10
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
Jun 18, 2018, 10:14 am
#12
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
Can everyone on here who has a twitter comment on American's page we need to let them know the scope off this issue so they fix it. They gave me a canned response.
