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Why Do All Seats Get Grayed Out After Schedule Change

Why Do All Seats Get Grayed Out After Schedule Change

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Old Jun 11, 18, 10:52 am
  #1  
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Join Date: Dec 2014
Location: New York City
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Why Do All Seats Get Grayed Out After Schedule Change

I just had a schedule change impacting three flights on one itinerary. I wanted to make sure that the equipment and seats carried over to the new flights and I noticed that all the seats are grayed out other than my own. I also checked aa.com by searching for a dummy booking and the seat maps show correctly. This isn't my first time noticing this, but I thought I'd post to see if anyone has anymore insight into this.
donotblink is offline  
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Old Jun 11, 18, 10:58 am
  #2  
 
Join Date: Aug 2012
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Probably an IT glitch. I'd report it to AA if you can.

Minor thread hijack - is it possible to report IT issues for AA without calling them? The contact IT section only has a phone number
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Old Jun 11, 18, 1:08 pm
  #3  
 
Join Date: Jan 2005
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I have noticed before that the seats are grayed out until you "accept" the change. Then the seat map returns to normal.
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Old Jun 11, 18, 2:25 pm
  #4  
 
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I had this yesterday for a small time change, no flight number change.
I called up, and spoke to a very helpful and friendly agent in Trinidad.
She said there was no issue with the seat map on her computer although I could only see the greyed out version with my seat showing online and on the app.
After the call everything working fine.

(I'm impressed with the pictures @donotblink. I must take the time to learn how to do that!)
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