FA Charging For Liquor/Drinks in MCE
#332
Join Date: Mar 2016
Programs: AA-EXP
Posts: 606
Did you ask for seconds and were denied, or just wanted one drink each way? Were you proactively offered a second?
#333
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
Flew PHL-AUS 8/10 in MCE (A319). FA comped drinks for pax in bulkhead row but charged all others in MCE. I told her I understood drinks should be comped. She asked me why, and I pointed to the "MCE" label above my seat. She replied that only pax in bulkhead and exit row seats were entitled to free drinks. I politely explained that the website said different. She replied again with the same explanation -- only bulkhead and exit row.
#334
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,033
LHR-PHL row 25 (one of the 2 MCE rows on the entire plane due to just being exit/bulkhead). As many orders of double Titos given as I asked for, no charge. Same attendant each time. 2 times on the normal service, 3rd time I went to the back to ask.
#336
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,025
Was told on a PSA flight today that only 1 drink is free and all others are paid. I showed the website that says "spirits are on us" but he didn't care and was VERY rude that I was questioning it. I paid up and will submit to AA for a charge-back. Time for someone to start a Class Action suit or sue for false advertising if they're going to advertise one thing and refuse to honor it months after it's implemented?
#337
Join Date: Jan 2010
Location: DCA
Programs: AA EP, HH LT Diamond
Posts: 1,001
#338
Join Date: Nov 2014
Posts: 255
Was told on a PSA flight today that only 1 drink is free and all others are paid. I showed the website that says "spirits are on us" but he didn't care and was VERY rude that I was questioning it. I paid up and will submit to AA for a charge-back. Time for someone to start a Class Action suit or sue for false advertising if they're going to advertise one thing and refuse to honor it months after it's implemented?
#339
Join Date: Mar 2002
Location: Dallas, TX
Programs: AA GLD, Marriott PLT, Hilton Diamond
Posts: 2,900
Been flying back and forth DFW-DEN the past few weeks. Most flights, I have been in MCE. First time I did it, I ordered my drink. FA told me how much it was. I pointed out I was in MCE and drinks were no charge. That was that and no issues. Other flights where I was in MCE and ordered a drink, no problem. I haven't always ordered one, though. One flight DEN-DFW, there was no drink service. This past Friday, I just decided not to have one.
So, overall, it's been a fine. They never have offered free booze. Also, it seems like not may other PAX take advantage. Guessing many have no idea.
So, overall, it's been a fine. They never have offered free booze. Also, it seems like not may other PAX take advantage. Guessing many have no idea.
#342
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
#343
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
Was told on a PSA flight today that only 1 drink is free and all others are paid. I showed the website that says "spirits are on us" but he didn't care and was VERY rude that I was questioning it. I paid up and will submit to AA for a charge-back. Time for someone to start a Class Action suit or sue for false advertising if they're going to advertise one thing and refuse to honor it months after it's implemented?
#344
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Was told on a PSA flight today that only 1 drink is free and all others are paid. I showed the website that says "spirits are on us" but he didn't care and was VERY rude that I was questioning it. I paid up and will submit to AA for a charge-back. Time for someone to start a Class Action suit or sue for false advertising if they're going to advertise one thing and refuse to honor it months after it's implemented?
#345
Join Date: May 2005
Location: New York, NY
Programs: AAdvantage Executive Platinum, Hilton Honors Gold, Bonvoy Gold Elite, Hertz President's Circle
Posts: 114
I flew LAX-JFK in late July and sat MCE 12D. The girl across the aisle ordered a glass of wine and the FA charged her. When the FA turned to me, I mentioned that MCE was supposed to get complimentary cocktails and she said, "No, only Exec Platinum."
I actually pulled up the June 5 email I had received about "complimentary drinks in MCE" and showed it to her. She looked shocked. She said, "I didn't even know about this." She went away, talked to the head FA, came back and said, "You are absolutely right. I'm so sorry." and then had to refund the woman across the aisle (who thanked me). I was, however, in the row just behind bulkhead so don't know whether those folks got a refund.
I recommend having a screenshot of the email on your phone to show FAs (without needing WiFi to pull up the email itself).
I actually pulled up the June 5 email I had received about "complimentary drinks in MCE" and showed it to her. She looked shocked. She said, "I didn't even know about this." She went away, talked to the head FA, came back and said, "You are absolutely right. I'm so sorry." and then had to refund the woman across the aisle (who thanked me). I was, however, in the row just behind bulkhead so don't know whether those folks got a refund.
I recommend having a screenshot of the email on your phone to show FAs (without needing WiFi to pull up the email itself).