FA Charging For Liquor/Drinks in MCE
Aug 3, 2018, 9:49 pm
#316
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
You'd think the FA's were paying for this alcohol out of their own pockets with how stingy they are, and the worse part is that it's not E- passengers asking for free alcohol, it's FA's not giving passengers a known perk/not following company protocol.
Aug 3, 2018, 10:44 pm
#317
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Board the aircraft armed with knowledge, and then order your complimentary drink(s). If there's an attempt to charge, challenge that erroneous position.
Get charged for the beverage? Send a DM (direct message) to AA via Twitter, with the Flight Attendant's name, the flight number, the date, the route. Be direct and ask why this keeps happening. Request a refund of the amount paid and miles for your inconvenience.
If anyone says you are making a big deal over an $8 beer, politely tell them to pound sand.
Aug 4, 2018, 12:59 am
#318
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
It would be great if we could pre-order our drinks like we can with our meals in J and F on long hauls, or how we can pick our seats. Part of the MCE interface on the website should let you pick your drink. Then the FA will work from a manifest that says seat X gets the double Dewars neat.
Aug 4, 2018, 1:12 am
#319
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
It would be great if we could pre-order our drinks like we can with our meals in J and F on long hauls, or how we can pick our seats. Part of the MCE interface on the website should let you pick your drink. Then the FA will work from a manifest that says seat X gets the double Dewars neat.
Aug 4, 2018, 7:34 am
#321
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, UA, Hilton, Marriott, Caesars DE
Posts: 2,070
Aug 9, 2018, 1:45 pm
#323
Join Date: Jun 2018
Posts: 170
So, free and unlimited alcohol seems like an established and clear benefit, but does anyone know for sure what the food policy is?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
Aug 9, 2018, 2:25 pm
#324
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
So, free and unlimited alcohol seems like an established and clear benefit, but does anyone know for sure what the food policy is?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
Aug 9, 2018, 2:28 pm
#325
Join Date: Jul 2011
Posts: 2,313
So, free and unlimited alcohol seems like an established and clear benefit, but does anyone know for sure what the food policy is?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
Aug 9, 2018, 2:28 pm
#326
Join Date: Aug 2017
Programs: AA PLT, IHG Spire
Posts: 551
So, free and unlimited alcohol seems like an established and clear benefit, but does anyone know for sure what the food policy is?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
The description on the website provides no clarity whatsoever: "Beer, wine and spirits are on us; plus the free snacks and soft drinks. Additional food or drinks may be available for free or to buy, depending on your route."
Is a sandwich a "snack" and thus free or is it "additional food" that may be free but also might not be? Does "plus the free snacks" mean Biscoff/pretzels or does it mean one of the snacks on the menu like Pringles?
If they meant "You may select one item from the food for purchase menu." then why didn't they just say that?
Aug 11, 2018, 7:14 am
#327
Join Date: Apr 2004
Location: PHL
Programs: AA EXP, Hilton HHonors Gold, Hertz #1 Gold
Posts: 162
Flew PHL-AUS 8/10 in MCE (A319). FA comped drinks for pax in bulkhead row but charged all others in MCE. I told her I understood drinks should be comped. She asked me why, and I pointed to the "MCE" label above my seat. She replied that only pax in bulkhead and exit row seats were entitled to free drinks. I politely explained that the website said different. She replied again with the same explanation -- only bulkhead and exit row.
Aug 11, 2018, 7:40 am
#328
Join Date: Mar 2016
Programs: AA-EXP
Posts: 616
Flew PHL-AUS 8/10 in MCE (A319). FA comped drinks for pax in bulkhead row but charged all others in MCE. I told her I understood drinks should be comped. She asked me why, and I pointed to the "MCE" label above my seat. She replied that only pax in bulkhead and exit row seats were entitled to free drinks. I politely explained that the website said different. She replied again with the same explanation -- only bulkhead and exit row.
Aug 11, 2018, 7:52 am
#329
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
Flew PHL-AUS 8/10 in MCE (A319). FA comped drinks for pax in bulkhead row but charged all others in MCE. I told her I understood drinks should be comped. She asked me why, and I pointed to the "MCE" label above my seat. She replied that only pax in bulkhead and exit row seats were entitled to free drinks. I politely explained that the website said different. She replied again with the same explanation -- only bulkhead and exit row.
Aug 11, 2018, 7:28 pm
#330
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
The policy is in the AA magazine. If a FA ever says drinks should not be free, just take out the magazine and point it out to them.