Guide: New SDFC / Same Day Flight Change Restrictions 8 Jun 2018
Jun 12, 2018, 6:36 pm
#46
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,301
Nordstrom's front line staff aren't managers either. Front line people should have discretion to solve customer problems if customer satisfaction is important. The mood of the agent was never an issue with the old ExPlat desk. Now everyone other than CK is treated equally shabbily, no matter what the mood of the agent.
Jun 12, 2018, 6:42 pm
#47
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,543
Nordstrom's front line staff aren't managers either. Front line people should have discretion to solve customer problems if customer satisfaction is important. The mood of the agent was never an issue with the old ExPlat desk. Now everyone other than CK is treated equally shabbily, no matter what the mood of the agent.
Conversely, a customer should not be declined a change if it should be allowed
What should never be happening is that the outcome depends on which agent takes the call - if the policy is not liked, then that is something that is different
Jun 12, 2018, 7:46 pm
#48
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,301
Dec 18, 2018, 10:01 pm
#50
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
So, if I understand it, SDC is for discount coach, AFC is for ticketed first/business. What is the criteria to do AFC? Is it any seat in the same cabin on the desired flight? Is it same booking inventory (e.g., D, I, C, A)? Is it valid on award itineraries?
Dec 18, 2018, 10:23 pm
#51
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,656
I have no idea re: awards but I imagine that's the rule, which means that it's really no benefit at all.
I have continued to be successful in changing coach awards booked in T, when there was E space but not T space, although it took nearly an hour last week (agent looked at the AA website, agreed that it said sAAver tickets were included, agreed that there wouldn't be any 'benefit' to the benefit if T space was required, and couldn't find whatever she was looking for to rely on to deny me the flight change).
Dec 19, 2018, 11:16 am
#52
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Dec 20, 2018, 10:39 am
#53
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,656
Dec 20, 2018, 6:42 pm
#54
Join Date: Jan 2015
Programs: Alaska Gold 75K, AA EXP, United 1K
Posts: 472
I’ve not tested recently but I suspect if you call in and ask them to downgrade to Y (assuming there is still a seat) then SDFC works again. Smarter agents know to do that. Sometimes when I get an agent who says no SDFC options show up when I know there is a flight that has E I will instruct them to downgrade to Y and then it works.
Jul 3, 2019, 4:09 pm
#55
Join Date: Feb 2017
Posts: 2
Possible?
Trying to SDFC my flight tomorrow from LAX-JFK-LHR.
First I was told SDFC not eligible for Milesaaver tickets, then was told by other agents that it doesn't matter what availability I see, all that matters is they press a button and if a route shows up, good, otherwise no.
I'm booked in U all the way; right now EF shows 2 J seats and 1 C for the earlier flight, but no U. They are also saying that there needs to be availability for the second leg, but I don't want to switch the second leg.
I just want to leave on an earlier flight for leg 1. Is this impossible? Should I try to fix this tomorrow early at the airport? If so, better to try a gate agent or the Flagship Lounge?
First I was told SDFC not eligible for Milesaaver tickets, then was told by other agents that it doesn't matter what availability I see, all that matters is they press a button and if a route shows up, good, otherwise no.
I'm booked in U all the way; right now EF shows 2 J seats and 1 C for the earlier flight, but no U. They are also saying that there needs to be availability for the second leg, but I don't want to switch the second leg.
I just want to leave on an earlier flight for leg 1. Is this impossible? Should I try to fix this tomorrow early at the airport? If so, better to try a gate agent or the Flagship Lounge?
Jul 11, 2019, 6:36 pm
#56
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Trying to SDFC my flight tomorrow from LAX-JFK-LHR.
First I was told SDFC not eligible for Milesaaver tickets, then was told by other agents that it doesn't matter what availability I see, all that matters is they press a button and if a route shows up, good, otherwise no.
I'm booked in U all the way; right now EF shows 2 J seats and 1 C for the earlier flight, but no U. They are also saying that there needs to be availability for the second leg, but I don't want to switch the second leg.
I just want to leave on an earlier flight for leg 1. Is this impossible? Should I try to fix this tomorrow early at the airport? If so, better to try a gate agent or the Flagship Lounge?
First I was told SDFC not eligible for Milesaaver tickets, then was told by other agents that it doesn't matter what availability I see, all that matters is they press a button and if a route shows up, good, otherwise no.
I'm booked in U all the way; right now EF shows 2 J seats and 1 C for the earlier flight, but no U. They are also saying that there needs to be availability for the second leg, but I don't want to switch the second leg.
I just want to leave on an earlier flight for leg 1. Is this impossible? Should I try to fix this tomorrow early at the airport? If so, better to try a gate agent or the Flagship Lounge?
Aug 22, 2019, 9:56 am
#57
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Has anyone been able to SDFC on a milesaver ticket recently? Just HUCA'd twice and both agents insisted that T inventory had to be available. I pushed back saying that's not really a benefit, because if T had become available then I could change it anytime, not just SDFC. I also mentioned that E class is available on both flights. However both agents were unable to SDFC, only offered standby.
Incredibly frustrating because aa.com clearly shows that milesaver tickets are eligible for SDFC.
Incredibly frustrating because aa.com clearly shows that milesaver tickets are eligible for SDFC.
Aug 28, 2019, 7:48 pm
#58
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Has anyone been able to SDFC on a milesaver ticket recently? Just HUCA'd twice and both agents insisted that T inventory had to be available. I pushed back saying that's not really a benefit, because if T had become available then I could change it anytime, not just SDFC. I also mentioned that E class is available on both flights. However both agents were unable to SDFC, only offered standby.
Incredibly frustrating because aa.com clearly shows that milesaver tickets are eligible for SDFC.
Incredibly frustrating because aa.com clearly shows that milesaver tickets are eligible for SDFC.
Aug 28, 2019, 8:43 pm
#59
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
That means SDFC is no longer a benefit for saaver awards. Because if T was available I could have made that change any time, not just at the 24h SDFC window. In that case aa needs to update their website to more accurately reflect this.
