ARCHIVE: HELP DESK: AA In-Flight WiFi 2018 (Gogo, ViaSat, Panasonic)
Jun 12, 2018, 11:01 pm
#16
Join Date: Apr 2010
Posts: 1,546
Jun 13, 2018, 12:09 am
#17
Join Date: May 2018
Posts: 24
Panasonic options
For those looking to use AAs inflight WiFi when Panasonic is the equipement on board try CPH Travel Wifi which offres 1,3 and 6 months unlimited passes starting at €10. They did not allow US credit cards previously but I think this is now fixed. Worth a check anyway as the pricing is supper competitive and you get access to long haul inflight on some airlies and on ground WiFi when you land also.
Jun 13, 2018, 6:50 am
#18
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jun 20, 2018, 4:21 pm
#19
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
So I feel the ViaSat conversion has been really accelerating in the past few weeks.
A couple of notes. The Viasat internet does allow you to switch between devices if you have purchased under a login. There are no day passes/multiple flight options yet. The Gogo account partner sharing is fascinating as Viasat has no subscription program on its own yet. It is gate to gate.
I think it would need to be a little more price competitive, but that will have to wait to see what happens with supply/demand. Again, Southwest has offered a better value option here.
I am not sure how many people kept the no longer available $40 monthly AA gogo plan that was offered with annual payment. It was supposed to be discontinued many times.
A couple of notes. The Viasat internet does allow you to switch between devices if you have purchased under a login. There are no day passes/multiple flight options yet. The Gogo account partner sharing is fascinating as Viasat has no subscription program on its own yet. It is gate to gate.
I think it would need to be a little more price competitive, but that will have to wait to see what happens with supply/demand. Again, Southwest has offered a better value option here.
I am not sure how many people kept the no longer available $40 monthly AA gogo plan that was offered with annual payment. It was supposed to be discontinued many times.
Aug 2, 2018, 2:42 pm
#20
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Viasat WiFi problems?
Have been on a 767 x2 in the past week that, allegedly, had the Panasonic Viasat WiFi & while the WiFi symbol showed on my iPad & it looked like the network was connected in my settings, could never get it to actually work-absolutely nothing happened, even after rebooting, when I typed in the aa.viasat.com address in the browser.
Any ideas, tips, suggestions are greatly appreciated as I’m on the same plane again next week.
Any ideas, tips, suggestions are greatly appreciated as I’m on the same plane again next week.
Aug 9, 2018, 3:11 am
#21
Join Date: Jun 2017
Location: NYC/LAX/ATL
Programs: JAL Diamond, BAEC Gold, AS 75K, VS Gold, AC 50K, WoH Globalist, HHonors Diamond, Bonvoy Gold
Posts: 237
I used to have Gogo passes from my Credit Card. Since I travel monthly on the transcon route I could just use the Gogo passes for a good value. However a few days ago when I boarded a 321T I found the Wi-Fi to be converted to Viasat, which asks $16 for the entire flight. I know it’s not a bad price, but not as good either given that I won’t use Wi-Fi as much since on most tcon flights I tend to sleep more and connect less. The free passes are great (even if you buy these passes on eBay they get you 10ish for like 40 dollars). But $16 for like around 2 hours of connectivity? Not quiet.
I hope Viasat would eventually offer passes like Gogo does... This would be fantastic. Also have all the 321Ts been converted to Viasat? At least I hope I could use my remaining passes on tcon...
I hope Viasat would eventually offer passes like Gogo does... This would be fantastic. Also have all the 321Ts been converted to Viasat? At least I hope I could use my remaining passes on tcon...
Aug 9, 2018, 11:58 am
#22
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I used to have Gogo passes from my Credit Card. Since I travel monthly on the transcon route I could just use the Gogo passes for a good value. However a few days ago when I boarded a 321T I found the Wi-Fi to be converted to Viasat, which asks $16 for the entire flight. I know it’s not a bad price, but not as good either given that I won’t use Wi-Fi as much since on most tcon flights I tend to sleep more and connect less. The free passes are great (even if you buy these passes on eBay they get you 10ish for like 40 dollars). But $16 for like around 2 hours of connectivity? Not quiet.
I hope Viasat would eventually offer passes like Gogo does... This would be fantastic. Also have all the 321Ts been converted to Viasat? At least I hope I could use my remaining passes on tcon...
I hope Viasat would eventually offer passes like Gogo does... This would be fantastic. Also have all the 321Ts been converted to Viasat? At least I hope I could use my remaining passes on tcon...
Last edited by JDiver; Aug 9, 2018 at 12:04 pm
Aug 9, 2018, 1:40 pm
#23
Join Date: Jun 2017
Location: NYC/LAX/ATL
Programs: JAL Diamond, BAEC Gold, AS 75K, VS Gold, AC 50K, WoH Globalist, HHonors Diamond, Bonvoy Gold
Posts: 237
Aug 9, 2018, 1:43 pm
#24
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Aug 9, 2018, 8:30 pm
#26
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Aug 24, 2018, 10:28 pm
#27
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,229
I used the service on a recent LAX-JFK flight. I had no problem connecting and paid $16 for service for the full flight. It was a lot faster than gogo, but about half the time I received an error message that the wifi service was not available. I submitted a complaint through their website. Will report back when I hear from them.
Aug 25, 2018, 2:11 am
#28
Join Date: Aug 2018
Posts: 4
Have been on a 767 x2 in the past week that, allegedly, had the Panasonic Viasat WiFi & while the WiFi symbol showed on my iPad & it looked like the network was connected in my settings, could never get it to actually work-absolutely nothing happened, even after rebooting, when I typed in the aa.viasat.com address in the browser.
Any ideas, tips, suggestions are greatly appreciated as I’m on the same plane again next week.
Any ideas, tips, suggestions are greatly appreciated as I’m on the same plane again next week.
Aug 25, 2018, 5:54 am
#29
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
I’ve had issues with ViaSat WiFi like 85% of the time including streaming entertainment not working.....really not good since this is what AA will be forcing us to deal with for entertainment domestically.
Aug 25, 2018, 8:35 am
#30
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,968
I"ve had this problem with viasat continually and as recent as using it yesterday on a 32B ord-dfw. Once you hit 10K or above the initial log on is fine and works. I then lose the connection at sometime during the trip and try to re log on but no dice and will not happen. All I get despite seeing the wifi fan symbol is "you are not online" or similar message. Viasat is junk.
