Boarded flight but disembarked before takeoff due to delays: mileage credit?
May 16, 2018, 5:44 am
#1
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Boarded flight but disembarked before takeoff due to delays: mileage credit?
I booked a 2-segment trip, and the trip occurred a few days ago. I boarded the first flight, but it was delayed for 2 1/2 hours due to weather. The FAs let people get off if they wanted to see about alternative routings, so I got off, was rebooked on a flight from another airport, drove quickly to the airport, took the new flight, and arrived home. I received miles for the new flight, but not the first flight that I originally boarded but then left. So instead of getting credit for 2 segments, I got credit only for 1.
If I ask for the miles for the first flight, will I get them?
Thanks.
If I ask for the miles for the first flight, will I get them?
Thanks.
May 16, 2018, 6:27 am
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
No. Why on earth would AA credit you for a flight you did not fly when you chose to be rebooked on another flight?
The only situation where AA would credit you is had AA rebooked you onto another carrier. In that case, it might have granted Original Routing Credit (ORC) for the flight you voluntarily changed. But, the sticking point, even in this scenario, is that you voluntarily changed your ticket.
The only situation where AA would credit you is had AA rebooked you onto another carrier. In that case, it might have granted Original Routing Credit (ORC) for the flight you voluntarily changed. But, the sticking point, even in this scenario, is that you voluntarily changed your ticket.
May 16, 2018, 6:32 am
#3
Join Date: Jan 2006
Programs: AA EXP, Hyatt Globalist
Posts: 313
I booked a 2-segment trip, and the trip occurred a few days ago. I boarded the first flight, but it was delayed for 2 1/2 hours due to weather. The FAs let people get off if they wanted to see about alternative routings, so I got off, was rebooked on a flight from another airport, drove quickly to the airport, took the new flight, and arrived home. I received miles for the new flight, but not the first flight that I originally boarded but then left. So instead of getting credit for 2 segments, I got credit only for 1.
If I ask for the miles for the first flight, will I get them?
Thanks.
If I ask for the miles for the first flight, will I get them?
Thanks.
May 16, 2018, 7:11 am
#4
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
Thank you both. Since I boarded the first flight and sat on it for about 90 minutes, and since I paid for a 2-segment trip for about 600 miles, but got a 1-segment trip for about 525 miles and drove the rest of the way, hopefully I'll get something. I'll ask.
May 16, 2018, 9:31 am
#5
Join Date: Jul 2009
Programs: none
Posts: 1,668
You should almost get credit for the segment you almost took. You're entitled to that much and It's only fair.
May 16, 2018, 9:32 am
#6
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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You might be able to ask for ORC, but they you wouldn't get any credit for the itinerary you actually flew.
May 16, 2018, 9:36 am
#7
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,244
and the key is checking your earnings. Rebooking can occur in full fare Y or J sometimes, so even if the new route is shorter, the EQM and EQD component can post higher than it actually was (more EQM, but have seen EQD also post weird).
May 16, 2018, 10:29 am
#9
Join Date: Apr 2009
Location: MSP/DFW
Programs: Priority Club PLT, Marriott Titanium, AA EXP
Posts: 480
May 16, 2018, 12:33 pm
#10
Original Poster
Join Date: Jan 2003
Programs: American Airlines Platinum, National Executive
Posts: 3,790
May 16, 2018, 10:59 pm
#12
Join Date: Aug 2013
Posts: 8,769
Basically your booked flight was disrupted so you were rebooked onto an alternative routing. Seems like a fair case for ORC here.
May 16, 2018, 11:02 pm
#13
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
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Posts: 62,948
You can request Original Routing Credit and accrue what you would have accrued originally in terms of miles. You won’t get credit for both the flown and discarded itineraries, of course.