Any way to combine PNRs? And also, AWFUL customer service on the Platinum line
May 15, 2018, 12:03 pm
#16
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Have never understood how these comments help people who have a different problem than whether there are a separate set of agents at their disposal.
Fine. You're correct. But AA gives a separate number for its Elite level customers to call. Even if it's just smoke and mirrors, why not let these posters have that belief in a dwindling program? I have no idea the status of every person who's made such a "helpful comment" on an unrelated issue...and it happens A LOT... but when people do that, it has always struck me as "I'm higher Elite status than you are and I have a special desk and you really don't, you just think you do."
whatever...
Fine. You're correct. But AA gives a separate number for its Elite level customers to call. Even if it's just smoke and mirrors, why not let these posters have that belief in a dwindling program? I have no idea the status of every person who's made such a "helpful comment" on an unrelated issue...and it happens A LOT... but when people do that, it has always struck me as "I'm higher Elite status than you are and I have a special desk and you really don't, you just think you do."
whatever...
Am I disappointed with it? Sure am, but hey I am not AA's management so there's nothing I could change.
The rest of the paragraph definitely makes me chuckle. Wonder how much drama could be drawn from a simple fact
. Enjoy the rest of the day.
Last edited by andersonCooper; May 15, 2018 at 12:09 pm
May 15, 2018, 12:08 pm
#17
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
can anyone explain what solution was implemented by twitter team which allowed pnr2 to have the properties of pnr1?
May 15, 2018, 12:12 pm
#18
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
Didn't AA recently make it easier for agents to correctly waitlist elite companion upgrade priority...even to companions not on the same PNR? Could a side effect of that enhancement also include extending other elite benefits, like free same-day standby or MCE seating to companions on seperate PNR's?
May 15, 2018, 12:13 pm
#19
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage EXP | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 718
Jul 23, 2018, 1:55 pm
#21
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
AA has always in my experience been willing to seat non-status companions next to Plat or higher, free of charge, with a simple phone call, without much effort. If that requires some behind the scenes referencing then so be it, but all I do when I have a non-status friend or colleague flying w/ me on a different PNR is call and ask that so and so be seated next to me, and it's always done without hassle. One of the few things I can count on, whether it's a "rule" or simply generosity. But it's so consistent over hundreds of flights that it's not a rare exception to some contrary rule.
