“Choose a different flight or fare“ message on AA site
Nov 14, 2019, 3:57 pm
#31
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Jun 21, 2022, 1:45 am
#35
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Just because it shows up on the website doesn't mean that the space is there... aka "phantom availability".
Check the AS site (or some other OW parter) to see if it's really there. Or call and ask an agent (using the AS website is faster)
Check the AS site (or some other OW parter) to see if it's really there. Or call and ask an agent (using the AS website is faster)
Oct 2, 2022, 11:42 pm
#36
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This doesn't work for revenue tickets, unfortunately.
Oct 5, 2022, 2:39 am
#37
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Right, that's why I asked if it was a partner award ticket first.
This is a common problem with partner award inventory. I've seen it a lot with Malaysian and a bit with JL. I generally search for OW partner awards using the AS calendar search, note flight numbers, and then try to put it together on the AA website. If that doesn't work, an EXP desk agent can usually do it.
This is a common problem with partner award inventory. I've seen it a lot with Malaysian and a bit with JL. I generally search for OW partner awards using the AS calendar search, note flight numbers, and then try to put it together on the AA website. If that doesn't work, an EXP desk agent can usually do it.
Apr 27, 2023, 11:14 am
#38
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I'm having this problem on AA trying to book a QR award. AA won't let me book my desired Flight 1 connecting to Flight 2, despite it showing as available on AA website. Get "We're sorry but at least one of the flights or fares you chose is no longer available.".
If I try to book Flight 1 -> Flight 3, or Flight 4 - Flight 2, both of those work i.e. all the individual flights are bookable but AA's website is not allowing booking of certain combinations for no obvious reason (despite the AA site showing the combinations as available).
I guess I need to phone to book.
If I try to book Flight 1 -> Flight 3, or Flight 4 - Flight 2, both of those work i.e. all the individual flights are bookable but AA's website is not allowing booking of certain combinations for no obvious reason (despite the AA site showing the combinations as available).
I guess I need to phone to book.
Apr 27, 2023, 12:24 pm
#39
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I'm having this problem on AA trying to book a QR award. AA won't let me book my desired Flight 1 connecting to Flight 2, despite it showing as available on AA website. Get "We're sorry but at least one of the flights or fares you chose is no longer available.".
If I try to book Flight 1 -> Flight 3, or Flight 4 - Flight 2, both of those work i.e. all the individual flights are bookable but AA's website is not allowing booking of certain combinations for no obvious reason (despite the AA site showing the combinations as available).
I guess I need to phone to book.
If I try to book Flight 1 -> Flight 3, or Flight 4 - Flight 2, both of those work i.e. all the individual flights are bookable but AA's website is not allowing booking of certain combinations for no obvious reason (despite the AA site showing the combinations as available).
I guess I need to phone to book.
Apr 27, 2023, 2:38 pm
#40
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You need to search for origin to destination to be sure that it is available. A valid reason for it not to work is married segment availability - just because the 1st flight is available standalone and flight 2 is available standalone, it does not meam that flights 1 and 2 are available for a through booking. Phoning and trying to book will confirm it since if it is a married segment issue, the agant will be unable to book it either
I search AUH-BKK and I get 2 options for AUH-DOH-KUL-BKK : One is departing at 1:50am and the other at 11:55am, both from AUH. The DOH-KUL-BKK segments are the exact same for both options. AA shows both as available but errors on the 1:50am departure and lets me book the 11:55am departure. If this was married segments, why would one be bookable and not the other? Except maybe the longer connection times?
I also see an option for AUH-DOH-BKK - departing AUH on the same 1:50am flight that errors out above, on the same date. AA allows me to book this - so its not a case of the 1.50am award space being phantom availability. (I don't want to fly DOH-BKK direct because it's not qsuites).
Last edited by Enigma368; Apr 27, 2023 at 6:05 pm
Apr 27, 2023, 3:02 pm
#41
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I see this all the time when trying to book transpac flights using miles. I have flexibility on when I can travel, so I religiously check once or twice a day for the different routings and dates until something can be ticketed. Just landed a BOS-SFO-HND flight in J for 60K miles on B6 and JL when the "regular" availability is for 450K, which is an insult.
Apr 28, 2023, 7:08 am
#42
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I'm not convinced this is married segments. I'm searching only the same origin and destination. To be clear the specific example is:
I search AUH-BKK and I get 2 options for AUH-DOH-KUL-BKK : One is departing at 1:50am and the other at 11:55am, both from AUH. The DOH-KUL-BKK segments are the exact same for both options. AA shows both as available but errors on the 1:50am departure and lets me book the 11:55am departure. If this was married segments, why would one be bookable and not the other? Except maybe the longer connection times?
I also see an option for AUH-DOH-BKK - departing AUH on the same 1:50am flight that errors out above, on the same date. AA allows me to book this - so its not a case of the 1.50am award space being phantom availability. (I don't want to fly DOH-BKK direct because it's not qsuites).
I search AUH-BKK and I get 2 options for AUH-DOH-KUL-BKK : One is departing at 1:50am and the other at 11:55am, both from AUH. The DOH-KUL-BKK segments are the exact same for both options. AA shows both as available but errors on the 1:50am departure and lets me book the 11:55am departure. If this was married segments, why would one be bookable and not the other? Except maybe the longer connection times?
I also see an option for AUH-DOH-BKK - departing AUH on the same 1:50am flight that errors out above, on the same date. AA allows me to book this - so its not a case of the 1.50am award space being phantom availability. (I don't want to fly DOH-BKK direct because it's not qsuites).
I had the same issue booking CMB-DOH-IAH for 2 people. Tons of options, but they all relied on a single DOH-IAH seat in inventory. Once I snagged one ticket, everything else continued to show up as available, but errored out.
Last edited by Antarius; Apr 28, 2023 at 7:47 am
Apr 28, 2023, 7:28 am
#43
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I'm not convinced this is married segments. I'm searching only the same origin and destination. To be clear the specific example is:
I search AUH-BKK and I get 2 options for AUH-DOH-KUL-BKK : One is departing at 1:50am and the other at 11:55am, both from AUH. The DOH-KUL-BKK segments are the exact same for both options. AA shows both as available but errors on the 1:50am departure and lets me book the 11:55am departure. If this was married segments, why would one be bookable and not the other? Except maybe the longer connection times?
I also see an option for AUH-DOH-BKK - departing AUH on the same 1:50am flight that errors out above, on the same date. AA allows me to book this - so its not a case of the 1.50am award space being phantom availability. (I don't want to fly DOH-BKK direct because it's not qsuites).
I search AUH-BKK and I get 2 options for AUH-DOH-KUL-BKK : One is departing at 1:50am and the other at 11:55am, both from AUH. The DOH-KUL-BKK segments are the exact same for both options. AA shows both as available but errors on the 1:50am departure and lets me book the 11:55am departure. If this was married segments, why would one be bookable and not the other? Except maybe the longer connection times?
I also see an option for AUH-DOH-BKK - departing AUH on the same 1:50am flight that errors out above, on the same date. AA allows me to book this - so its not a case of the 1.50am award space being phantom availability. (I don't want to fly DOH-BKK direct because it's not qsuites).
Also in regards to potential married segments, there is a big diffference - the issue could be the AUH-DOH-KUL flights rather than the DOH-KUL-BKK flights ; the AUH-DOH flight is different
Apr 28, 2023, 7:34 am
#44
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This one I am not surprised is not being offered by AA. There are routing rules and no QR fare allows that routing for AUH-BKK - I would suggest phoning and trying to book - I suspect that if availability is there that AA will price as 2 awards, though you may be ok Also in regards to potential married segments, there is a big diffference - the issue could be the AUH-DOH-KUL flights rather than the DOH-KUL-BKK flights ; the AUH-DOH flight is different
TLDR; idk what's going on but it would be nice to only see search results that were bookable rather than search results where you have to click through a few screens to see if it can actually be booked.
Apr 28, 2023, 7:48 am
#45
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Phantom inventory lingering after it's gone has been an issue for years.