Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Mystery - Purchased J ticket mix up with Award F ticket

Mystery - Purchased J ticket mix up with Award F ticket

Old Mar 30, 18, 2:31 pm
  #1  
Original Poster
 
Join Date: May 2012
Location: Los Angeles, CA
Programs: AA EXP, SPG Platinum
Posts: 230
Mystery - Purchased J ticket mix up with Award F ticket

Booked a work flight LAX>JFK in J two weeks ago and upon ticketing was shown in F (return still in J). Ultimately, decided to have my wife join so booked her an award ticket in F for the same flight. For the first couple of days following booking both itineraries showed on my app + website. By the week leading up to the trip, each itineraries were on our respective apps (I should also mention PNR's were separate and my work trip was done via our 3rd part travel agency whom I've used for years w/o issue. I booked her award ticket through the AA website). A couple days after arriving in NY, I started looking to see if the EQM/EQD were credited for the flight...what frequent flyer doesn't do this?! Nothing showed during the five day trip. Following the return flight, credit was shown the next day for the return but on my "Activity" on AA.com the return flight had a note "Ineligible, Award ticket". Seems like somehow the award ticket my wife used (and for which miles were pulled from my account) was incorrectly applied to my flight.

Another data point: my flight was $2,500 and the return flight did show I got credit for ~$1,000 EQD so clearly it wasn't incorrectly allocated (i.e., zero EQD on the way out and $2,500 on the return)...I'm simply missing $1,500 EQD (less taxes) and the EQM's.

AA is closed today for the holiday, so plan to give them a call on Monday. Interested to hear any theories or similar experiences.
sm82 is offline  
Old Mar 30, 18, 2:42 pm
  #2  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 7,211
Originally Posted by sm82 View Post
Booked a work flight LAX>JFK in J two weeks ago and upon ticketing was shown in F (return still in J). Ultimately, decided to have my wife join so booked her an award ticket in F for the same flight. For the first couple of days following booking both itineraries showed on my app + website. By the week leading up to the trip, each itineraries were on our respective apps (I should also mention PNR's were separate and my work trip was done via our 3rd part travel agency whom I've used for years w/o issue. I booked her award ticket through the AA website). A couple days after arriving in NY, I started looking to see if the EQM/EQD were credited for the flight...what frequent flyer doesn't do this?! Nothing showed during the five day trip. Following the return flight, credit was shown the next day for the return but on my "Activity" on AA.com the return flight had a note "Ineligible, Award ticket". Seems like somehow the award ticket my wife used (and for which miles were pulled from my account) was incorrectly applied to my flight.

Another data point: my flight was $2,500 and the return flight did show I got credit for ~$1,000 EQD so clearly it wasn't incorrectly allocated (i.e., zero EQD on the way out and $2,500 on the return)...I'm simply missing $1,500 EQD (less taxes) and the EQM's.

AA is closed today for the holiday, so plan to give them a call on Monday. Interested to hear any theories or similar experiences.
Who knows, obviously something got mixed up. When you call AA, I'd go straight for AAdvantage Customer Service, not the normal EXP line.
JJeffrey is offline  
Old Mar 30, 18, 2:57 pm
  #3  
Suspended
 
Join Date: Jan 2002
Posts: 41,592
How come you were booked into First Class rather than Business Class? As it stands , it looks like there was an issue with the original booking being done incorrectly rather than another passenger's award booking impacting it

Wait until Monday and see whether customer service just simply credits the missing flight
Dave Noble is offline  
Old Mar 30, 18, 3:07 pm
  #4  
Original Poster
 
Join Date: May 2012
Location: Los Angeles, CA
Programs: AA EXP, SPG Platinum
Posts: 230
Originally Posted by Dave Noble View Post
How come you were booked into First Class rather than Business Class? As it stands , it looks like there was an issue with the original booking being done incorrectly rather than another passenger's award booking impacting it

Wait until Monday and see whether customer service just simply credits the missing flight
Dave, good point. Policy for our company and our travel agency is Y-up which on LAX>JFK isn't available so it's usually refundable J. The outbound booked in F and return in J. It may have been the only premium cabin available, I'm not sure. Only speculation and it was a nice surprise.
sm82 is offline  
Old Mar 30, 18, 4:17 pm
  #5  
 
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
Originally Posted by sm82 View Post
Dave, good point. Policy for our company and our travel agency is Y-up which on LAX>JFK isn't available so it's usually refundable J. The outbound booked in F and return in J. It may have been the only premium cabin available, I'm not sure. Only speculation and it was a nice surprise.
Travel agency using up credits they had available for your work?

I have seen this with my previous employer who were using Expdia's business section, they once in a while would book a ticket using credits available from canceled flights (across our company not just me) and those flights would usual be AA vouchers and not earn anything.

I would still see the normal "charge" for that ticket and do an expense, no idea how finance would book it.
Gshumway is offline  
Old Mar 31, 18, 4:03 am
  #6  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 2,043
Our company has that deal with AA where we can use the $ value (less a name change fee) for another traveler. But, that is just a firm if payment. It earns miles, etc.
Originally Posted by Gshumway View Post
Travel agency using up credits they had available for your work?

I have seen this with my previous employer who were using Expdia's business section, they once in a while would book a ticket using credits available from canceled flights (across our company not just me) and those flights would usual be AA vouchers and not earn anything.

I would still see the normal "charge" for that ticket and do an expense, no idea how finance would book it.
AAExecPlatFlier is offline  
Old Apr 2, 18, 5:10 pm
  #7  
Original Poster
 
Join Date: May 2012
Location: Los Angeles, CA
Programs: AA EXP, SPG Platinum
Posts: 230
Originally Posted by Gshumway View Post
Travel agency using up credits they had available for your work?

I have seen this with my previous employer who were using Expdia's business section, they once in a while would book a ticket using credits available from canceled flights (across our company not just me) and those flights would usual be AA vouchers and not earn anything.

I would still see the normal "charge" for that ticket and do an expense, no idea how finance would book it.
We have that policy but in this case my card was charged and no credits were used. Called this morning and they saw the issue but couldn't figure it out so they elevated for further review.
sm82 is offline  

Thread Tools
Search this Thread
Search Engine: