FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   American Airlines | AAdvantage (https://www.flyertalk.com/forum/american-airlines-aadvantage-733/)
-   -   Mystery - Purchased J ticket mix up with Award F ticket (https://www.flyertalk.com/forum/american-airlines-aadvantage/1901512-mystery-purchased-j-ticket-mix-up-award-f-ticket.html)

sm82 Mar 30, 18 2:31 pm

Mystery - Purchased J ticket mix up with Award F ticket
 
Booked a work flight LAX>JFK in J two weeks ago and upon ticketing was shown in F (return still in J). Ultimately, decided to have my wife join so booked her an award ticket in F for the same flight. For the first couple of days following booking both itineraries showed on my app + website. By the week leading up to the trip, each itineraries were on our respective apps (I should also mention PNR's were separate and my work trip was done via our 3rd part travel agency whom I've used for years w/o issue. I booked her award ticket through the AA website). A couple days after arriving in NY, I started looking to see if the EQM/EQD were credited for the flight...what frequent flyer doesn't do this?! Nothing showed during the five day trip. Following the return flight, credit was shown the next day for the return but on my "Activity" on AA.com the return flight had a note "Ineligible, Award ticket". Seems like somehow the award ticket my wife used (and for which miles were pulled from my account) was incorrectly applied to my flight.

Another data point: my flight was $2,500 and the return flight did show I got credit for ~$1,000 EQD so clearly it wasn't incorrectly allocated (i.e., zero EQD on the way out and $2,500 on the return)...I'm simply missing $1,500 EQD (less taxes) and the EQM's.

AA is closed today for the holiday, so plan to give them a call on Monday. Interested to hear any theories or similar experiences. :confused:

JJeffrey Mar 30, 18 2:42 pm


Originally Posted by sm82 (Post 29585343)
Booked a work flight LAX>JFK in J two weeks ago and upon ticketing was shown in F (return still in J). Ultimately, decided to have my wife join so booked her an award ticket in F for the same flight. For the first couple of days following booking both itineraries showed on my app + website. By the week leading up to the trip, each itineraries were on our respective apps (I should also mention PNR's were separate and my work trip was done via our 3rd part travel agency whom I've used for years w/o issue. I booked her award ticket through the AA website). A couple days after arriving in NY, I started looking to see if the EQM/EQD were credited for the flight...what frequent flyer doesn't do this?! Nothing showed during the five day trip. Following the return flight, credit was shown the next day for the return but on my "Activity" on AA.com the return flight had a note "Ineligible, Award ticket". Seems like somehow the award ticket my wife used (and for which miles were pulled from my account) was incorrectly applied to my flight.

Another data point: my flight was $2,500 and the return flight did show I got credit for ~$1,000 EQD so clearly it wasn't incorrectly allocated (i.e., zero EQD on the way out and $2,500 on the return)...I'm simply missing $1,500 EQD (less taxes) and the EQM's.

AA is closed today for the holiday, so plan to give them a call on Monday. Interested to hear any theories or similar experiences. :confused:

Who knows, obviously something got mixed up. When you call AA, I'd go straight for AAdvantage Customer Service, not the normal EXP line.

Dave Noble Mar 30, 18 2:57 pm

How come you were booked into First Class rather than Business Class? As it stands , it looks like there was an issue with the original booking being done incorrectly rather than another passenger's award booking impacting it

Wait until Monday and see whether customer service just simply credits the missing flight

sm82 Mar 30, 18 3:07 pm


Originally Posted by Dave Noble (Post 29585404)
How come you were booked into First Class rather than Business Class? As it stands , it looks like there was an issue with the original booking being done incorrectly rather than another passenger's award booking impacting it

Wait until Monday and see whether customer service just simply credits the missing flight

Dave, good point. Policy for our company and our travel agency is Y-up which on LAX>JFK isn't available so it's usually refundable J. The outbound booked in F and return in J. It may have been the only premium cabin available, I'm not sure. Only speculation and it was a nice surprise.

Gshumway Mar 30, 18 4:17 pm


Originally Posted by sm82 (Post 29585430)
Dave, good point. Policy for our company and our travel agency is Y-up which on LAX>JFK isn't available so it's usually refundable J. The outbound booked in F and return in J. It may have been the only premium cabin available, I'm not sure. Only speculation and it was a nice surprise.

Travel agency using up credits they had available for your work?

I have seen this with my previous employer who were using Expdia's business section, they once in a while would book a ticket using credits available from canceled flights (across our company not just me) and those flights would usual be AA vouchers and not earn anything.

I would still see the normal "charge" for that ticket and do an expense, no idea how finance would book it.

AAExecPlatFlier Mar 31, 18 4:03 am

Our company has that deal with AA where we can use the $ value (less a name change fee) for another traveler. But, that is just a firm if payment. It earns miles, etc.

Originally Posted by Gshumway (Post 29585654)
Travel agency using up credits they had available for your work?

I have seen this with my previous employer who were using Expdia's business section, they once in a while would book a ticket using credits available from canceled flights (across our company not just me) and those flights would usual be AA vouchers and not earn anything.

I would still see the normal "charge" for that ticket and do an expense, no idea how finance would book it.


sm82 Apr 2, 18 5:10 pm


Originally Posted by Gshumway (Post 29585654)
Travel agency using up credits they had available for your work?

I have seen this with my previous employer who were using Expdia's business section, they once in a while would book a ticket using credits available from canceled flights (across our company not just me) and those flights would usual be AA vouchers and not earn anything.

I would still see the normal "charge" for that ticket and do an expense, no idea how finance would book it.

We have that policy but in this case my card was charged and no credits were used. Called this morning and they saw the issue but couldn't figure it out so they elevated for further review.


All times are GMT -6. The time now is 11:25 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.