AA Marketed, AS Operated: AA Said Free (CC) Bag, AS Charged for Baggage
Feb 21, 2018, 11:38 am
#31
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Join Date: Oct 2014
Posts: 10,904
AS. They charged you incorrectly.
If they want to chase down AA to get their $25 back they can. That's not your concern. AS was required to follow what was printed on the ticket, and they didn't.
I expect them to issue a refund with minimal hassle.
If they want to chase down AA to get their $25 back they can. That's not your concern. AS was required to follow what was printed on the ticket, and they didn't.
I expect them to issue a refund with minimal hassle.
Feb 21, 2018, 11:53 am
#32
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
I don't think so. AA cannot decide what ancillary fees the operating carrier charges for services. For example, aa can say you get a free drink and snack as EXP on their website in your booking - AS does not need to honor that (slightly extreme example, but using to illustrate the point).
By the way, separately, AA's bag fees apply for this itinerary. Note that the second bag fee is AA's $35, not AS's $25. AS would charge $35. So indeed the ticketing carrier, not the operating carrier, does set bag fees (unlike ancillary fees like on board purchases).
(Because AS does a lot of business sending passengers to partners, my experience is that their agents are very used to collecting the correct bag fees from the partner, when appropriate. That’s why I’m surprised that they got this wrong. It makes me think that AA does have the correct $25 bag fee in the system but applies the waiver in producing the eticket receipt; I don’t know what’s going on behind the scenes. But as Often1 noted, this detail is all irrelevant to the OP. The eticket receipt said USD0.00, so that’s the most the OP can be charged.)
Feb 21, 2018, 1:29 pm
#33
Join Date: May 2005
Location: Kyiv, Ukraine
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I did not mean a bag fee waiver agreement or any other agreement with respect to any elite benefits that either airline may provide. I meant the actual codeshare/interline agreement that stipulates what baggage allowance is put on the ticket. I am sure that the OP was not the first passenger whose ticketed baggage allowance included a fee waiver due to status/cc. AS is required to follow what's on the ticket. Had it really been a big issue for AS I am sure they would have asked AA to correct this in the system (or ask AA to pay up). Codeshare agreements differ, and sometimes airlines agree that if one partner sells a ticket under its code the ticketed allowance will include extra bags. It is entirely possible that the codeshare agreement between AS and AA may say that the marketing airline may put an expanded baggage allowance on the ticket. That the agent may have not bothered to read the ticket is different. It is not that it has not happened before.
Feb 21, 2018, 2:42 pm
#34
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
I did not mean a bag fee waiver agreement or any other agreement with respect to any elite benefits that either airline may provide. I meant the actual codeshare/interline agreement that stipulates what baggage allowance is put on the ticket. I am sure that the OP was not the first passenger whose ticketed baggage allowance included a fee waiver due to status/cc. AS is required to follow what's on the ticket. Had it really been a big issue for AS I am sure they would have asked AA to correct this in the system (or ask AA to pay up). Codeshare agreements differ, and sometimes airlines agree that if one partner sells a ticket under its code the ticketed allowance will include extra bags. It is entirely possible that the codeshare agreement between AS and AA may say that the marketing airline may put an expanded baggage allowance on the ticket. That the agent may have not bothered to read the ticket is different. It is not that it has not happened before.
Some airlines do have such an agreement. AA and AS specifically do not and never did.
Feb 21, 2018, 3:21 pm
#35
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By the way, separately, AA's bag fees apply for this itinerary. Note that the second bag fee is AA's $35, not AS's $25. AS would charge $35. So indeed the ticketing carrier, not the operating carrier, does set bag fees (unlike ancillary fees like on board purchases).
(Because AS does a lot of business sending passengers to partners, my experience is that their agents are very used to collecting the correct bag fees from the partner, when appropriate. That’s why I’m surprised that they got this wrong. It makes me think that AA does have the correct $25 bag fee in the system but applies the waiver in producing the eticket receipt; I don’t know what’s going on behind the scenes. But as Often1 noted, this detail is all irrelevant to the OP. The eticket receipt said USD0.00, so that’s the most the OP can be charged.)
Feb 21, 2018, 3:36 pm
#36
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Join Date: Oct 2014
Posts: 10,904
Sure, but that's not relevant to the OP. All that matters to the OP is that he bought a ticket that includes a free checked bag. Whether AA should have sold him that ticket or not is between AA and AS. If AS wants to send AA an invoice for $25 they are free to do so, but the OP is entitled to what's printed on the ticket.
Feb 22, 2018, 2:44 am
#37
Join Date: May 2005
Location: Kyiv, Ukraine
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Are you saying that AA and AS do not have a codeshare agreement? How would AA be able to put its code on AS services and sell tickets if no codeshare agreement existed? Or are you saying that you saw the codeshare agreement and are aware of all the intricacies as to which airline pays for luggage and which airline gets to decide what luggage allowance gets put on the ticket?
Feb 22, 2018, 4:53 am
#38
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 5,951
Feb 22, 2018, 12:29 pm
#39
Join Date: Oct 2006
Posts: 734
You said you were flying from OAK to PDX and booked this AA/AS flight "even though it was more expensive" because your first checked bag would be free. Huh? The only other carrier on this route is Southwest. So if they were cheaper...............you do know that your first and second bag would be free had you taken Southwest right?
Feb 22, 2018, 12:48 pm
#40
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You said you were flying from OAK to PDX and booked this AA/AS flight "even though it was more expensive" because your first checked bag would be free. Huh? The only other carrier on this route is Southwest. So if they were cheaper...............you do know that your first and second bag would be free had you taken Southwest right?