When does AA pay / reimburse lodging / hotel in misconnects / OSO / IROPS (“IRROPS”)?
|
|||
#1
Original Poster
Join Date: Jul 2005
Location: BOS
Programs: BA GLD for LIfe, AA PLT 2 MM miler, B6 Mosaic, Star GLD; HH Diamond; Marriott PLT, IHG Plat
Posts: 1,341
Is airline obligated to pay for a hotel if it doesn't get you to a connecting flight
My daughter and her friend are flying AA from HDN (Yampa Valley/Steamboat Springs CO) to ORD and then on to BOS. The first flight is delayed due to weather. If she misses her connection and is stuck overnight in Chicago, does AA need to pay for her hotel?
I've suggested she and her friend look to rebook, but don't seem to be getting traction there.
Thanks.
Mods: Not sure whether this should be in an AA forum or another forum. Feel free to move if I got it wrong.
I've suggested she and her friend look to rebook, but don't seem to be getting traction there.
Thanks.
Mods: Not sure whether this should be in an AA forum or another forum. Feel free to move if I got it wrong.
Last edited by JDiver; Dec 23, 20 at 1:35 pm Reason: Restore original post title
#2
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 6,293
No. Weather is not AAs (or any airlines) responsibility. If the delay/missed connection is due to Maintenance or fault of the airline, then they would.
Does your daughter or friend have trip insurance or a credit card that provides such?
Does your daughter or friend have trip insurance or a credit card that provides such?
#3
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 22,064
My daughter and her friend are flying AA from HDN (Yampa Valley/Steamboat Springs CO) to ORD and then on to BOS. The first flight is delayed due to weather. If she misses her connection and is stuck overnight in Chicago, does AA need to pay for her hotel?
I've suggested she and her friend look to rebook, but don't seem to be getting traction there.
Thanks.
Mods: Not sure whether this should be in an AA forum or another forum. Feel free to move if I got it wrong.
I've suggested she and her friend look to rebook, but don't seem to be getting traction there.
Thanks.
Mods: Not sure whether this should be in an AA forum or another forum. Feel free to move if I got it wrong.
Some credit cards provide trip-delay coverage, which would pay for overnight lodging if a connection were missed, and the airline refused to provide accommodations.
#4
Original Poster
Join Date: Jul 2005
Location: BOS
Programs: BA GLD for LIfe, AA PLT 2 MM miler, B6 Mosaic, Star GLD; HH Diamond; Marriott PLT, IHG Plat
Posts: 1,341
Thanks. Not sure what card this was charged on. Undoubtedly they don't have tip insurance.
AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
#5
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Thanks. Not sure what card this was charged on. Undoubtedly they don't have tip insurance.
AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
Not associated with TPG, but here's a quick reference: https://thepointsguy.com/guide/cards...reimbursement/
#6
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 6,293
Thanks. Not sure what card this was charged on. Undoubtedly they don't have tip insurance.
AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
#7
Original Poster
Join Date: Jul 2005
Location: BOS
Programs: BA GLD for LIfe, AA PLT 2 MM miler, B6 Mosaic, Star GLD; HH Diamond; Marriott PLT, IHG Plat
Posts: 1,341
Thanks. I meant to say that she is unlikely to get a card with a $500 annual fee. I can see a few cards with $95 annual fees (Chase Sapphire Preferred and JetBlue Plus) and even a free card (JetBlue MC) that provide this delay insurance. [As an aside, her BF has tried to rent a car (she's not yet old enough) and none of their credit cards have useful insurance. The Chase card also makes auto rental primary, which is excellent.]
I fly a lot and should know this stuff but have high-end cards, high-ish status on various airlines, and an exec assistant whose job is to make my life work smoothly so this info is valuable.
I fly a lot and should know this stuff but have high-end cards, high-ish status on various airlines, and an exec assistant whose job is to make my life work smoothly so this info is valuable.
#8
Original Poster
Join Date: Jul 2005
Location: BOS
Programs: BA GLD for LIfe, AA PLT 2 MM miler, B6 Mosaic, Star GLD; HH Diamond; Marriott PLT, IHG Plat
Posts: 1,341
Antarius, she is just starting to travel on her own (I took her all over the world while she was growing up and a year or so ago gave her a FF ticket to SE Asia for a few months when she finished a very tiring five year program), but I suspect she will travel as her job and income allow. She was in Toronto for a wedding in the summer, in Portugal in November (?), in Mont Tremblant for skiing (but I think they drove) and is now returning from Colorado. She is going to apply for Global Entry, which may be part of the $300 travel credit. I will suggest the Chase Sapphire Reserve to her.
#9
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 6,293
Antarius, she is just starting to travel on her own (I took her all over the world while she was growing up and a year or so ago gave her a FF ticket to SE Asia for a few months when she finished a very tiring five year program), but I suspect she will travel as her job and income allow. She was in Toronto for a wedding in the summer, in Portugal in November (?), in Mont Tremblant for skiing (but I think they drove) and is now returning from Colorado. She is going to apply for Global Entry, which may be part of the $300 travel credit. I will suggest the Chase Sapphire Reserve to her.
#10
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 20,277
Antarius, she is just starting to travel on her own (I took her all over the world while she was growing up and a year or so ago gave her a FF ticket to SE Asia for a few months when she finished a very tiring five year program), but I suspect she will travel as her job and income allow. She was in Toronto for a wedding in the summer, in Portugal in November (?), in Mont Tremblant for skiing (but I think they drove) and is now returning from Colorado. She is going to apply for Global Entry, which may be part of the $300 travel credit. I will suggest the Chase Sapphire Reserve to her.
#11

Join Date: Jan 2009
Location: BTR
Programs: AA LTPlat; Marriott Titanium (LTP); Hilton Dia; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,156
My wife uses the Mobile Passport app while I have Global Entry. We typically fly First Class so we are usually one of the first in line at Customs and usually clear at the same time.
#12
Join Date: Nov 2008
Programs: AA EXP
Posts: 124
It's been a few hours and hopefully your daughter has resolved the situation, yet it's not uncommon for flight delays in the winter in Chicago. The snow/cold today isn't as bad as tomorrow is forecasted, yet I'd always advise to use a hotel app on your phone to make a reservation once you know you're not going out that night. There is a hotel connected to O'hare - the hotel website is Hilton Chicago O'Hare Airport Hotel, and there are still rooms available tonight @ $239/night.
Good luck!
Good luck!
#13
Original Poster
Join Date: Jul 2005
Location: BOS
Programs: BA GLD for LIfe, AA PLT 2 MM miler, B6 Mosaic, Star GLD; HH Diamond; Marriott PLT, IHG Plat
Posts: 1,341
danbrew, thanks. My daughter got to ORD a few hours late and got on the backup flight. The delay in Chicago was mechanical, but fortunately, she'll get home tonight.
#14
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Programs: US Platinum, United 1k, HHonors Diamond, Avis CC, Priority Club Platinum, Marriott Gold
Posts: 7,706
If it's .mechanical issue, then the airline is responsible for a hotel, meal vouchers, transit to the hotel, etc. However, as others noted, if it's weather, you're on your own unless you have credit card/other insurance.
#15
Join Date: Jun 2015
Programs: ba executive, AA advantage,
Posts: 52
Shawbridge. Wow a FF ticket to Asia. In case you are interested I am available for adoption. A little bit older than your daughter but am well behaved. Won't ask for much just a little trip once in a while.