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When does AA pay / reimburse lodging / hotel in misconnects / OSO / IROPS (“IRROPS”)?

When does AA pay / reimburse lodging / hotel in misconnects / OSO / IROPS (“IRROPS”)?

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Old Dec 23, 20, 4:31 am   -   Wikipost
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When AA may issue you a voucher or reimburse you for lodging

When the issue is the responsibility of AA, the airline may provide a voucher or vouchers for lodging, meals and transportation, under the best of circumstances. These may not be to a convenient or nearby property. If you’re stuck at DFW, you probably won’t be staying at the Hyatt properties, for example. You may find, after waiting in a queue, you’re handed a voucher for the local “Notell Motel “, which neither offers a shuttle nor dining other than during very restricted hours, because AA has a contract with them for passengers in this circumstance. (AA vouchered us into the MIA DoubleTree Club some time ago - a total, grotty, filthy, roach-infested dump that was closed soon after - the six of us there should have been compensated for that abominable stay.)

It’s also possible they may tell you they’re out of vouchers. Have the delay and cause - very useful if AA us at fault and you’ve been told the flight is cancelled or delayed for a mechanical condition, lack of crew, etc. - documented in your PNR, and proceed as below.

If you are inconvenienced and there’s a lengthy reaccommodation or voucher queue, you may want to call AA through your status telephone number. If your flight is affected and it’s not a airport wide issue, and you’re at a hub like DFW, you might ask if there’s a reaccommodation desk nearby and go there.

If it’s an airport-wide issue, that’s a more serious problem. Try to call AA while you stand in queue. In case if hours-long disruption, in hubs such as DFW they might provide cots, blankets, snacks, etc. See The Guide to Sleeping in Airports”link below.

Alternatives:

If you have a higher end credit card (or travel insurance policy - some are even available as annual policies), you may just prefer calling your predilection hotel chain booking number and requesting the nearest hotel with a room and shuttle. You may want to inquire abit getting a “distressed passenger rate” to boot.

If you’re pretty sure the airline will reimburse you because the circumstances are so clear - and more likely you have status and are good at dealing with AACS, book it as a above.

In both cases, document as well as you can. If you can get an employee to enter an OSI (other service information) note into your PNR (passenger name record, the airline’s itinerary ) to note the reason for your inconvenience and anything you’re promised (such as a voucher for future travel), so much the better.

To contact AA for reimbursement, compensation, etc. contact AA Customer Relations.


When will AA likely not reimburse or voucher me for lodging?

When AA generally will not issue you a voucher or reimburse you for lodging (possibly might anyway if you’re a valuable customer such as Concierge Key - influencer of travel).

AA will generally not be responsible for lodging etc. when the conditions are beyond its control - most commonly, as a result of weather, even if the weather affected your aircraft at another location causing your current issue, including crews timing out as a result of such delays. The chain can be lengthy.

From the AA Conditions of Carriage (link):

Force majeure event means:
  • Any condition beyond American's control including, but without limitation, meteorological conditions, acts of God, riots, civil commotion, embargoes, wars, hostilities, disturbances or unsettled international conditions - actual threatened or reported. Also, because of any delay, demand, circumstances or requirement due, directly or indirectly to such conditions; or
  • Any strike, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting American's service; or
  • Any government regulation, demand or requirement; or
  • Any shortage of labor, fuel or facilities of American or others; or
  • Any fact not reasonably foreseen, anticipated or predicted by American

See above for alternatives.

Note that though your inconvenience might de due to a “force majeure”event, you might still gain some compensation from AA.

Resources

FlyerTalk AA forum master threads:

Contacting American Airlines Customer Relations & Complaint, Issues

IROPS "IRROPS" - OSO, Weather, etc. Affecting AA Flyers

IDB / Involuntarily Denied Boarding on AA & Compensation (master thread)

AA Bump Rates; compensation for VDB / Voluntary Denied Boarding (master thread)

FAQ: TCP, "Linking" / link / merge itineraries / PNR

Questions for 2018 about, guide to, listing of, compensation

EC261 / EC 261/2004 complaints, compensation and AA (applicable for European Community carriers and to AA when your flight originated in, and is disrupted in, Europe).

Lost baggage /luggage delay, loss, damage - advice, compensation, etc.

Other resources:

AA Conditions of Carriage (the rules that govern your travel with AA that AA imposes on you, sometimes called a “contract if adhesion”).

The Guide to Sleeping in Airports Lists best areas in airports around the world to catch some kip, and Lists public or paid access lounges.
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Old Feb 7, 18, 1:14 pm
  #1  
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Is airline obligated to pay for a hotel if it doesn't get you to a connecting flight

My daughter and her friend are flying AA from HDN (Yampa Valley/Steamboat Springs CO) to ORD and then on to BOS. The first flight is delayed due to weather. If she misses her connection and is stuck overnight in Chicago, does AA need to pay for her hotel?

I've suggested she and her friend look to rebook, but don't seem to be getting traction there.

Thanks.

Mods: Not sure whether this should be in an AA forum or another forum. Feel free to move if I got it wrong.

Last edited by JDiver; Dec 23, 20 at 1:35 pm Reason: Restore original post title
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Old Feb 7, 18, 1:21 pm
  #2  
 
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No. Weather is not AAs (or any airlines) responsibility. If the delay/missed connection is due to Maintenance or fault of the airline, then they would.

Does your daughter or friend have trip insurance or a credit card that provides such?
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Old Feb 7, 18, 1:22 pm
  #3  
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Originally Posted by shawbridge View Post
My daughter and her friend are flying AA from HDN (Yampa Valley/Steamboat Springs CO) to ORD and then on to BOS. The first flight is delayed due to weather. If she misses her connection and is stuck overnight in Chicago, does AA need to pay for her hotel?

I've suggested she and her friend look to rebook, but don't seem to be getting traction there.

Thanks.

Mods: Not sure whether this should be in an AA forum or another forum. Feel free to move if I got it wrong.
If the delay is due to weather, AA is not obligated to provide overnight accommodations on this itinerary. An exception would be if the flight to ORD got diverted, and then cancelled after reaching the diversion airport.

Some credit cards provide trip-delay coverage, which would pay for overnight lodging if a connection were missed, and the airline refused to provide accommodations.
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Old Feb 7, 18, 1:47 pm
  #4  
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Thanks. Not sure what card this was charged on. Undoubtedly they don't have tip insurance.

AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
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Old Feb 7, 18, 1:52 pm
  #5  
 
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Originally Posted by shawbridge View Post
Thanks. Not sure what card this was charged on. Undoubtedly they don't have tip insurance.

AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
For future reference, yes, mostly high end credit cards offer delay/cancellation protection, and each has different rules regarding hours and connections.

Not associated with TPG, but here's a quick reference: https://thepointsguy.com/guide/cards...reimbursement/
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Old Feb 7, 18, 2:02 pm
  #6  
 
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Originally Posted by shawbridge View Post
Thanks. Not sure what card this was charged on. Undoubtedly they don't have tip insurance.

AA has them with a backup reservation on a later flight out of ORD so they can get either the flight they are listed on (which they would in the likely event that it too will be delayed) or the next one. Not sure which cards provide trip delay coverage (Amex Plat, Chase Sapphire Reserve and the like?). Are there non-premium cards with that kind of coverage? She's 24 and a nurse practitioner so not likely to get a card without $500 annual fee.
Does she travel a lot? The Chase Sapphire Reserve, which I am a big fan of, has a 450 annual fee but a 300 travel credit per year which makes it effectively 150 per year. That has trip coverage, which I have used several times and come out ahead as a result (not factoring in the points, which is also awesome)
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Old Feb 7, 18, 2:25 pm
  #7  
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Thanks. I meant to say that she is unlikely to get a card with a $500 annual fee. I can see a few cards with $95 annual fees (Chase Sapphire Preferred and JetBlue Plus) and even a free card (JetBlue MC) that provide this delay insurance. [As an aside, her BF has tried to rent a car (she's not yet old enough) and none of their credit cards have useful insurance. The Chase card also makes auto rental primary, which is excellent.]

I fly a lot and should know this stuff but have high-end cards, high-ish status on various airlines, and an exec assistant whose job is to make my life work smoothly so this info is valuable.
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Old Feb 7, 18, 2:30 pm
  #8  
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Antarius, she is just starting to travel on her own (I took her all over the world while she was growing up and a year or so ago gave her a FF ticket to SE Asia for a few months when she finished a very tiring five year program), but I suspect she will travel as her job and income allow. She was in Toronto for a wedding in the summer, in Portugal in November (?), in Mont Tremblant for skiing (but I think they drove) and is now returning from Colorado. She is going to apply for Global Entry, which may be part of the $300 travel credit. I will suggest the Chase Sapphire Reserve to her.
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Old Feb 7, 18, 2:39 pm
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Originally Posted by shawbridge View Post
Antarius, she is just starting to travel on her own (I took her all over the world while she was growing up and a year or so ago gave her a FF ticket to SE Asia for a few months when she finished a very tiring five year program), but I suspect she will travel as her job and income allow. She was in Toronto for a wedding in the summer, in Portugal in November (?), in Mont Tremblant for skiing (but I think they drove) and is now returning from Colorado. She is going to apply for Global Entry, which may be part of the $300 travel credit. I will suggest the Chase Sapphire Reserve to her.
Global Entry is on top of the 300. So for year one it is 450 - 300 (credit) - 100 (GE) = 50 bucks. ^
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Old Feb 7, 18, 2:48 pm
  #10  
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Originally Posted by shawbridge View Post
Antarius, she is just starting to travel on her own (I took her all over the world while she was growing up and a year or so ago gave her a FF ticket to SE Asia for a few months when she finished a very tiring five year program), but I suspect she will travel as her job and income allow. She was in Toronto for a wedding in the summer, in Portugal in November (?), in Mont Tremblant for skiing (but I think they drove) and is now returning from Colorado. She is going to apply for Global Entry, which may be part of the $300 travel credit. I will suggest the Chase Sapphire Reserve to her.
Until she gets Global Entry, I recommend the mobile passport app. It is free and is great for clearing Immigration and Customs.,
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Old Feb 7, 18, 5:25 pm
  #11  
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Originally Posted by mvoight View Post
Until she gets Global Entry, I recommend the mobile passport app. It is free and is great for clearing Immigration and Customs.,
My wife uses the Mobile Passport app while I have Global Entry. We typically fly First Class so we are usually one of the first in line at Customs and usually clear at the same time.
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Old Feb 7, 18, 7:11 pm
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It's been a few hours and hopefully your daughter has resolved the situation, yet it's not uncommon for flight delays in the winter in Chicago. The snow/cold today isn't as bad as tomorrow is forecasted, yet I'd always advise to use a hotel app on your phone to make a reservation once you know you're not going out that night. There is a hotel connected to O'hare - the hotel website is Hilton Chicago O'Hare Airport Hotel, and there are still rooms available tonight @ $239/night.

Good luck!
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Old Feb 7, 18, 9:11 pm
  #13  
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danbrew, thanks. My daughter got to ORD a few hours late and got on the backup flight. The delay in Chicago was mechanical, but fortunately, she'll get home tonight.
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Old Feb 7, 18, 11:13 pm
  #14  
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If it's .mechanical issue, then the airline is responsible for a hotel, meal vouchers, transit to the hotel, etc. However, as others noted, if it's weather, you're on your own unless you have credit card/other insurance.
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Old Feb 8, 18, 8:49 am
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Shawbridge. Wow a FF ticket to Asia. In case you are interested I am available for adoption. A little bit older than your daughter but am well behaved. Won't ask for much just a little trip once in a while.
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