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Plane change and bump from business to economy on AA 693 A330 HNL-PHX (1/24/18)

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Plane change and bump from business to economy on AA 693 A330 HNL-PHX (1/24/18)

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Old Jan 25, 2018, 12:13 pm
  #16  
 
Join Date: Sep 2011
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On #692 right now and this was also a downguage in aircraft from N272AY to N292AY. I noticed super early this morning, but it still kept my seat assignment (paid I class) so I wasn’t worried. On my connecting flight AA called and asked if I wanted to be moved to economy for a $500 voucher.....ummm no thank you. Not sure how they ended up figuring out who to bump.
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Old Jan 25, 2018, 12:16 pm
  #17  
 
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Old Jan 25, 2018, 1:24 pm
  #18  
 
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Originally Posted by brc757rr
On #692 right now and this was also a downguage in aircraft from N272AY to N292AY. I noticed super early this morning, but it still kept my seat assignment (paid I class) so I wasn’t worried. On my connecting flight AA called and asked if I wanted to be moved to economy for a $500 voucher.....ummm no thank you. Not sure how they ended up figuring out who to bump.
$500.... that's funny. Our seats are in row 1 and i'm hoping they just take whoever is in row 6 if our flight gets downgauged... I wonder why the change. Flight Radar shows yesterday and today as the only ones https://www.flightradar24.com/data/flights/aa692 ...hopefully it's not a harbinger of things to come.

It looks like the incoming FLt 692 on the A333 from CLT today was cx so the A332 just did a turn back to HNL...I'd be ticked if I was going from CLT to HNL through PHX...

Last edited by davidsc111; Jan 25, 2018 at 1:34 pm
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Old Jan 26, 2018, 1:02 pm
  #19  
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So we got back and the HNL-PHX was miserable for a 6' 2" 300 lb guy on a red-eye although I have to say the A330 economy seats seem to me much better than the 737-900 was on last.

I was also given a choice of flying next night at 10:30 back in business. Not feasible for us.

So the original flight was 40K per person one way business on A333 HNL-PHX & 738 PHX-MSP.

They gave me 20k each points back which is the class difference in points and the $500 voucher each for the troubles and supposed to be in "extra leg room seat" I was told that the seats were normally $100 more. I didn't have much time to check seats as I was boarding KOA-HNL and my phone could only receive voicemail and text due to a sea water bath. So I had to get messages and then call back with wifes phone.

There was MCE? in front of Economy. I don't know I was pretty frazzled at that point.I ended up with regular economy but at least window/aisle together.

I was originally in row 2 up front but was told that being on an award ticket I was at the low end of the totem pole. I assumed that I was going to be moved regardless and the vouchers seemed worthwhile. I dunno.

I got home at the same time with less sleep, but with more points and voucher so today seems ok.
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Old Jan 26, 2018, 1:03 pm
  #20  
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Originally Posted by Often1
Note that in addition to the customer service gestures, e.g. points and vouchers, you are contractually entiitled to a refund of the fare difference between F and Y. Make that claim after you are back home.
Aren't they going to say that the 20K back in miles was the fare refund since I didn't pay any dollars for tickets?
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Old Jan 26, 2018, 1:30 pm
  #21  
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Originally Posted by qsurplus
Aren't they going to say that the 20K back in miles was the fare refund since I didn't pay any dollars for tickets?
Yup. I think the poster above was speaking if it was a paid ticket.
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Old Jan 28, 2018, 11:28 pm
  #22  
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Not sure what went wrong, but 693 HNL-PHX cancelled last night....I got the notification about 7 hours before the flight so had plenty of time to re-book....without any complaints on my part, I was offered 15,000 Advantage miles this morning for the hassle (via email).

Last edited by PDXPremier; Jan 29, 2018 at 9:11 am
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Old Jan 29, 2018, 1:36 am
  #23  
 
Join Date: Aug 2015
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Originally Posted by qsurplus
At least you can take a pretty solid trip on those vouchers you got. Could even cover Europe when the fares are particularly good. So a bit of a rough night but at least you got some upside now.
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Old Jan 29, 2018, 10:51 am
  #24  
 
Join Date: Apr 2013
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Originally Posted by PDXPremier
Not sure what went wrong, but 693 HNL-PHX cancelled last night....I got the notification about 7 hours before the flight so had plenty of time to re-book....without any complaints on my part, I was offered 15,000 Advantage miles this morning for the hassle (via email).
692 PHX - HNL had to turn back because of a check engine light : ) so your plane was in PHX. Not sure what happened but it made the papers in PHX, I'm sure all those folks that had to head back to PHX were bummed...
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