How to change a reservation online
Jan 17, 2018, 3:07 pm
#3
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Typically, there are options for "Change trip", "Cancel trip" and "Change seats" at the top of the reservation.
Jan 18, 2018, 7:41 am
#5
Join Date: Jul 2002
Posts: 1,042
I have quite often had the situation of a complicated ticket, or a ticket with a complicaated history, and the change button does not appear. But over the phone changes are possible.
Jan 20, 2018, 10:36 am
#8
Join Date: Mar 2015
Location: Austin, TX - AUS
Programs: AA Platinum, Hilton, Hyatt, IHG, Marriott
Posts: 1,625
Jan 20, 2018, 11:12 am
#9
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
Just do this before the flight. Most tickets have zero value if you don’t cancel and don’t show for the flight.
Jan 20, 2018, 12:03 pm
#10
Join Date: Jul 2002
Posts: 1,042
I currently have several itineraries with all 3 of those options. (Though some itineraries do not have all 3. As others have noted, this can be because of partner legs. Or possibly other reasons that can make rebooking somewhat more complicated, though still possible over the phone)
