Last edit by: JDiver
The 2019 compensation master thread is here.
Questions about, guide to, and listing of, compensation (2018, master thread)
Welcome to the "2018 Guide to, and listing of, compensation" thread!
NOTE: If compensation is not generated automatically (occasionally, it will), you will want to contact American Airlines Customer Relations. See Contacting American Airlines Customer Relations & Complaint, Issues (master thread).
In keeping with tradition, we'd like to ask members to report their compensation in the following format:
- Date
- AAdvantage Status
- Fare class
- What happened
- Compensation
- Comments
• JGR01 has created a spreadsheet parsing posts in this thread from 2003-2007, available for download here
• AA's official policy regarding compensation for delays, cancellations, and diversions is as follows (thanks to tom911 for posting):
DELAYS, CANCELLATIONS AND DIVERSIONS
American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight's anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.
American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.
American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight's anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.
American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.
Contrary to the belief of some, airlines are not required to compensate passengers for “damages” when flights are delayed or canceled. Compensation is required by law only when you are “bumped” from a flight that is oversold. Airlines almost always refuse to pay passengers for financial losses resulting from a delayed flight. If the purpose of your trip is to close a potentially lucrative business deal, to give a speech or lecture, to attend a family function, or to be present at any time-sensitive event, you might want to allow a little extra time and take an earlier flight. In other words, airline delays and cancellations are not unusual, and defensive planning is a good idea when time is your most important consideration.
Also see (FT) EC261 / EC 261/2004 complaints, compensation and AA (master thread)
(The other compensation threads are archived and closed, but can easily be accessed for reading here:
2017 Questions about, guide to, and listing of, compensation (consolidated)
2016 Questions about, guide to, and listing of, compensation (consolidated)
2015 Questions about, guide to, listing of, compensation (consolidated - archived)
2014 Questions about, guide to, listing of, compensation (consolidated - archived)
2013 Questions about, guide to, and listing of compensation (archived)
Guide to, and listing of, compensation (2012 - archived)
Guide to, and listing of, compensation (2003 - 2011 archived)
AA Forum Moderator Team
ARCHIVE: Questions for 2018 about, guide to, listing of, compensation
#16
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
Did the oxygen masks drop? If not, it wasn't a hard landing.
#17
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
I had an issue where they royally screwed something up and after going in circles, just had a quick phone call. resolved the issue in 5 minutes.
#18
Join Date: Jun 2015
Location: New York
Programs: AA, CX, Hyatt, Marriott
Posts: 1,484
Is it me or is anyone else starting to tire of the word "compensation"? Didn't get me to my arrival airport within 30 minutes of scheduled arrival; demand compensation. Ticketed airline ceased operations; demand compensation from other airline; Two olives in salad instead of four; demand compensation.
#19
Join Date: Jan 2015
Posts: 461
Equip all aircraft with panel obliterating ray guns.
Compensation. LOL! What a world!
Compensation. LOL! What a world!
#20
Join Date: Sep 2014
Posts: 361
FA: Unfortunately sir, "falling aircraft panels" is not an inconvenience that can be remedied with our new iSolve app. No miles for you!
Seriously though, stuff happens. Rough landings happen, maintenance issues happen. Be happy it was a ceiling panel and not an engine that you lost!
Seriously though, stuff happens. Rough landings happen, maintenance issues happen. Be happy it was a ceiling panel and not an engine that you lost!
#22
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Original Poster
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,416
Moderator note:
Please note that cross-posting threads/topics is not allowed per FlyerTalk rules.
https://www.flyertalk.com/help/rules.php#crossposting
Please note that cross-posting threads/topics is not allowed per FlyerTalk rules.
https://www.flyertalk.com/help/rules.php#crossposting
Don't post your topic more than once. Duplicate threads or posts will be deleted, combined or locked.
#24
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
Jan 24
EXP
Econ upg'd to J with SWU
AA139 LAX-HKG went mechanical/crew maxxed out. Rescheduled for the next day. Arrived in HKG 16 hours later. AA offered 20,000 AA miles. I find this unreasonable for the loss of an entire business working day in HKG and the loss of a seperately booked ticket costing $1000 onwards from HK exactly 16 hours later (which is usually a pretty safe layover). How do I push this? I already rejected their comp offer but they pushed back saying 20,000 miles is fair from their perspective, which is BS.
EXP
Econ upg'd to J with SWU
AA139 LAX-HKG went mechanical/crew maxxed out. Rescheduled for the next day. Arrived in HKG 16 hours later. AA offered 20,000 AA miles. I find this unreasonable for the loss of an entire business working day in HKG and the loss of a seperately booked ticket costing $1000 onwards from HK exactly 16 hours later (which is usually a pretty safe layover). How do I push this? I already rejected their comp offer but they pushed back saying 20,000 miles is fair from their perspective, which is BS.
#25
Join Date: Jan 2014
Posts: 474
Jan 24
EXP
Econ upg'd to J with SWU
AA139 LAX-HKG went mechanical/crew maxxed out. Rescheduled for the next day. Arrived in HKG 16 hours later. AA offered 20,000 AA miles. I find this unreasonable for the loss of an entire business working day in HKG and the loss of a seperately booked ticket costing $1000 onwards from HK exactly 16 hours later (which is usually a pretty safe layover). How do I push this? I already rejected their comp offer but they pushed back saying 20,000 miles is fair from their perspective, which is BS.
EXP
Econ upg'd to J with SWU
AA139 LAX-HKG went mechanical/crew maxxed out. Rescheduled for the next day. Arrived in HKG 16 hours later. AA offered 20,000 AA miles. I find this unreasonable for the loss of an entire business working day in HKG and the loss of a seperately booked ticket costing $1000 onwards from HK exactly 16 hours later (which is usually a pretty safe layover). How do I push this? I already rejected their comp offer but they pushed back saying 20,000 miles is fair from their perspective, which is BS.
#26
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
What does the "rough" landing have to do with the panel?
#27
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Jan 24
EXP
Econ upg'd to J with SWU
AA139 LAX-HKG went mechanical/crew maxxed out. Rescheduled for the next day. Arrived in HKG 16 hours later. AA offered 20,000 AA miles. I find this unreasonable for the loss of an entire business working day in HKG and the loss of a seperately booked ticket costing $1000 onwards from HK exactly 16 hours later (which is usually a pretty safe layover). How do I push this? I already rejected their comp offer but they pushed back saying 20,000 miles is fair from their perspective, which is BS.
EXP
Econ upg'd to J with SWU
AA139 LAX-HKG went mechanical/crew maxxed out. Rescheduled for the next day. Arrived in HKG 16 hours later. AA offered 20,000 AA miles. I find this unreasonable for the loss of an entire business working day in HKG and the loss of a seperately booked ticket costing $1000 onwards from HK exactly 16 hours later (which is usually a pretty safe layover). How do I push this? I already rejected their comp offer but they pushed back saying 20,000 miles is fair from their perspective, which is BS.
#29
Join Date: Oct 2014
Location: SNA
Posts: 928
12-hour delay due to MX and then crew scheduling (MIA-LAX). Paid F as EXP. Unsolicited email offering 11K miles. Any data points?
#30
Join Date: Oct 2013
Location: NYC
Programs: AA PPro, DL Gold, UA Silver, AS MVP Gold
Posts: 116
Feb 8, 2018 AA Flight 94 JFK -> MAD -> JFK
Scheduled Dept Time : 6:55PM
Scheduled Arr Time : 8:10AM(+1)
Flight takes off, goes MX 1 hour into flight, Captain said "Navigational Systems not working" have to return to JFK
Lands safely with Fire/Ambulances on standby
New flight 94 ends up leaving 11:40PM arriving MAD 11:52AM(+1)
Was proactively offered 4K miles. (non EXP companion on same PNR was given same amount)
In the past, I've received 5K-10k+ for broken overhead lights or IFE
Was I shortchanged here?
Scheduled Dept Time : 6:55PM
Scheduled Arr Time : 8:10AM(+1)
Flight takes off, goes MX 1 hour into flight, Captain said "Navigational Systems not working" have to return to JFK
Lands safely with Fire/Ambulances on standby
New flight 94 ends up leaving 11:40PM arriving MAD 11:52AM(+1)
Was proactively offered 4K miles. (non EXP companion on same PNR was given same amount)
In the past, I've received 5K-10k+ for broken overhead lights or IFE
Was I shortchanged here?