Last edit by: JDiver
The 2019 compensation master thread is here.
Questions about, guide to, and listing of, compensation (2018, master thread)
Welcome to the "2018 Guide to, and listing of, compensation" thread!
NOTE: If compensation is not generated automatically (occasionally, it will), you will want to contact American Airlines Customer Relations. See Contacting American Airlines Customer Relations & Complaint, Issues (master thread).
In keeping with tradition, we'd like to ask members to report their compensation in the following format:
- Date
- AAdvantage Status
- Fare class
- What happened
- Compensation
- Comments
• JGR01 has created a spreadsheet parsing posts in this thread from 2003-2007, available for download here
• AA's official policy regarding compensation for delays, cancellations, and diversions is as follows (thanks to tom911 for posting):
DELAYS, CANCELLATIONS AND DIVERSIONS
American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight's anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.
American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.
American Airlines will provide customers at the airport and onboard an affected aircraft with timely and frequent updates regarding known delays, cancellations and diversions and will strive to provide the best available information concerning the duration of delays and to the extent available, the flight's anticipated departure time.
We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
When cancellations and major delays are experienced, you will be rerouted on our next flight with available seats. If the delay or cancellation was caused by events within our control and we do not get you to your final destination on the expected arrival day, we will provide reasonable overnight accommodations, subject to availability.
In extreme circumstances, it is possible that a flight will cancel while on the ground in the city to which it was diverted. When this happens you will be rerouted on the next American flight with available seats, or in some circumstances on another airline or some other alternative means of transportation. If we are unable to reroute you, reasonable overnight accommodations will be provided by American, subject to availability.
American will provide amenities for delayed passengers, necessary to maintain the safety and/or welfare of certain passengers such as customers with disabilities, unaccompanied children, the elderly or others to whom such amenities will be furnished consistent with special needs and/or circumstances.
Contrary to the belief of some, airlines are not required to compensate passengers for “damages” when flights are delayed or canceled. Compensation is required by law only when you are “bumped” from a flight that is oversold. Airlines almost always refuse to pay passengers for financial losses resulting from a delayed flight. If the purpose of your trip is to close a potentially lucrative business deal, to give a speech or lecture, to attend a family function, or to be present at any time-sensitive event, you might want to allow a little extra time and take an earlier flight. In other words, airline delays and cancellations are not unusual, and defensive planning is a good idea when time is your most important consideration.
Also see (FT) EC261 / EC 261/2004 complaints, compensation and AA (master thread)
(The other compensation threads are archived and closed, but can easily be accessed for reading here:
2017 Questions about, guide to, and listing of, compensation (consolidated)
2016 Questions about, guide to, and listing of, compensation (consolidated)
2015 Questions about, guide to, listing of, compensation (consolidated - archived)
2014 Questions about, guide to, listing of, compensation (consolidated - archived)
2013 Questions about, guide to, and listing of compensation (archived)
Guide to, and listing of, compensation (2012 - archived)
Guide to, and listing of, compensation (2003 - 2011 archived)
AA Forum Moderator Team
ARCHIVE: Questions for 2018 about, guide to, listing of, compensation
#136
Join Date: Oct 2004
Location: DFW
Posts: 8,036
This would get more traction in the AA forum. I think there’s even a compensation thread there.
#137
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
First, 15K is very reasonable.
Second, AA is largely out of the business of negotiating customer service gestures as they are in its sole discretion. Unless it is something complex and they have the facts wrong, AA tends to offer what it is willing to do. As it has no obligation to do anything, this becomes a fairly quick and efficient system. Here, the facts seem confined and simple.
Second, AA is largely out of the business of negotiating customer service gestures as they are in its sole discretion. Unless it is something complex and they have the facts wrong, AA tends to offer what it is willing to do. As it has no obligation to do anything, this becomes a fairly quick and efficient system. Here, the facts seem confined and simple.
#138
Suspended
Join Date: Nov 2015
Posts: 1,808
Seems pretty good, considering the COC doesn't promise entertainment.
#139
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
I doubt you'd get any more even if you tried, and it seems reasonable to me - I'd take it and be done with it.
#140
Join Date: Aug 2008
Location: PDX
Programs: DL, UA, AA, BA, AS, SPG, MR, IHG, PC
Posts: 862
Another perspective of the offer. I would value a mile at 1.5 cents. The equivalent of $225 cash seems good to me.
#141
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 17,893
Hi,
15K miles is pretty good to me ( I got around 7.5k miles on BA Business for non functioning IFE ( although BA/AAmiles not directly comparable)
Regards
TBS
15K miles is pretty good to me ( I got around 7.5k miles on BA Business for non functioning IFE ( although BA/AAmiles not directly comparable)
Regards
TBS
#142
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,095
Welcome to FT, Used2loveUA
Moderator Note: Please follow the re-titled thread to AA, where it may be merged into an existing, ongoing discussion.
Moderator Note: Please follow the re-titled thread to AA, where it may be merged into an existing, ongoing discussion.
#143
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Status, type of issue, etc... all play a part in the customer service gestures so if you weren't FAM'd or involuntarily downgraded, it's a good day in AA land.
#144
Join Date: Jul 2017
Programs: AA Plat Pro
Posts: 49
Flying SCL-DFW-XXX last night in premium economy. Flight cancelled for mechanical after we sit on board for 3 hours, usual shenanigans ensue but we end up taken back through immigration and customs, wait for a bus to hotel (the Sheraton - nice!) and they reschedule last night's flight for tonight. (>24 hours later). I called AA and even working through LAN they couldn't get me home less than 24 hours after the scheduled arrival. I understand that mechanicals happen, and all in all the local AA folks handled things reasonably well (though the buses took forever to show up and they could have just given everyone taxi vouchers). But given that I am getting home 24 hours later than scheduled, I would expect some compensation. Any sense of what would be reasonable? I have platinum status in case that matters.
#145
Join Date: Mar 2012
Location: DCA
Programs: American AAdvantage EXP, World of Hyatt Explorist, Marriott Rewards Titanium, MGM Rewards Gold
Posts: 426
Downgrade due to equipment change day of departure
I was upgraded complimentary XNA-DFW on an E75, but the aircraft was changed to an E145 last minute, obviously resulting in a downgrade. What compensation would this qualify for and what is the standard downgrade compensation?
I am sure this has been mentioned before, but I can’t find the answer after searching around!
I am sure this has been mentioned before, but I can’t find the answer after searching around!
#146
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,659
I was upgraded complimentary XNA-DFW on an E75, but the aircraft was changed to an E145 last minute, obviously resulting in a downgrade. What compensation would this qualify for and what is the standard downgrade compensation?
I am sure this has been mentioned before, but I can’t find the answer after searching around!
I am sure this has been mentioned before, but I can’t find the answer after searching around!
Unrelated, I flew KOA-DFW a couple weeks ago on a 772 and my handheld remote controller for the IFE didn't work, but the rest of the system still did. Wasn't a problem once I figured out how to control lights from the main screen (despite 3 FAs telling me it wasn't possible to do so, 2 of which said the lights couldn't come on at all if my remote was dead, and the other one of which said he'd [sigh] have to go to the back to turn my reading lights on, which he did but come on). Sent in a note to report the issue, only because the FAs didn't want to write it up, and got 10,000 miles for the
#147
Join Date: Mar 2012
Location: DCA
Programs: American AAdvantage EXP, World of Hyatt Explorist, Marriott Rewards Titanium, MGM Rewards Gold
Posts: 426
Interesting. I thought AA was once you are upgraded, no matter the instrument, you maintain the upgrade, and then downgrade compensation takes place if you are downgraded? Is that not the case (anymore)?
Anyone else with this experience?
Anyone else with this experience?
#148
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,716
As far as I know, AA doesn't have specific "downgrade compensation." It's literally up to whatever CSR and algorithm AA is using at the moment. So try writing in, but be prepared for nothing.
#149
Join Date: Jul 2016
Posts: 130
Tonight, a friend was traveling OKC-DFW-LHR. The OKC-DFW Flight #5774 had a scheduled departure time of 8:18PM and scheduled arrival time of 9:19PM. There were mechanical issues and the flight was delayed incoming to OKC. It ultimately departed at 9:00PM and arrived in DFW at 9:53PM. The DFW-LHR Flight #80 was scheduled to depart at 10:10PM. Actual departure time was 10:07PM. When my friend landed, she raced to the DFW-LHR gate, but arrived at 10:03PM and the boarding doors had closed. AA then put her on the next flight out tomorrow afternoon, 8/20. AA provided her a hotel voucher and a $12 meal voucher. Another issue was her checked bag. The bag did not make the DFW-LHR flight. The customer service agents said they could not retrieve her bag. (Finally, to add insult to injury, she was scheduled to land on her birthday. Now here 10 day trip has been reduced by a day.)
Is she deserved additional compensation (i.e EC261)? If so, how should she go about this? She tried in vain, and unsuccessfully to get compensation at DFW after landing...
Also, she did use points to book the ticket.
Moderators - If this is more appropriate for the EC261 thread, please move.
Is she deserved additional compensation (i.e EC261)? If so, how should she go about this? She tried in vain, and unsuccessfully to get compensation at DFW after landing...
Also, she did use points to book the ticket.
Moderators - If this is more appropriate for the EC261 thread, please move.
Last edited by tbone14; Aug 19, 2018 at 11:27 pm
#150
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,716
Tonight, a friend was traveling OKC-DFW-LHR. The OKC-DFW Flight #5774 had a scheduled departure time of 8:18PM and scheduled arrival time of 9:19PM. There were mechanical issues and the flight was delayed incoming to OKC. It ultimately departed at 9:00PM and arrived in DFW at 9:53PM. The DFW-LHR Flight #80 was scheduled to depart at 10:10PM. Actual departure time was 10:07PM. When my friend landed, she raced to the DFW-LHR gate, but arrived at 10:03PM and the boarding doors had closed. AA then put her on the next flight out tomorrow afternoon, 8/20. AA provided her a hotel voucher and a $12 meal voucher. Another issue was her checked bag. The bag did not make the DFW-LHR flight. The customer service agents said they could not retrieve her bag. (Finally, to add insult to injury, she was scheduled to land on her birthday. Now here 10 day trip has been reduced by a day.)
Is she deserved additional compensation (i.e EC261)? If so, how should she go about this? She tried in vain, and unsuccessfully to get compensation at DFW after landing...
Also, she did use points to book the ticket.
Moderators - If this is more appropriate for the EC261 thread, please move.
Is she deserved additional compensation (i.e EC261)? If so, how should she go about this? She tried in vain, and unsuccessfully to get compensation at DFW after landing...
Also, she did use points to book the ticket.
Moderators - If this is more appropriate for the EC261 thread, please move.