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ARCHIVE: 2018 HELP DESK: Will I Have Lounge Access? Which, Access, Rules

ARCHIVE: 2018 HELP DESK: Will I Have Lounge Access? Which, Access, Rules

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Old Dec 11, 18, 10:38 pm   -   Wikipost
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HELP DESK: Lounge Access, Access Rules. Will I Have Lounge Access? (2018)
Please read this wiki carefully; some fine nuances exist.

PLEASE DO NOT ALTER THE CONTENT OF THIS MODERATOR NOTE

The Lounge Access Help Desk

To assist members with questions about Lounge Access Rules that they have not been able to answer on their own using the above resources, the AA Moderator team has decided to institute this thread, the third in a series of "Help Desk" threads. N.B.: If you have questions about physical access to a specific lounge (e.g., airside vs. landside, different terminal, etc.), please search for and post to the appropriate specific thread for that lounge.

New threads on this topic will be merged into this one and bumped by the moderators as necessary. As such, we do not expect that this thread will develop into a searchable database, but that it will nonetheless provide a valuable resource to members. As well, we may shed / pare down posts from time to time to a trailing thread or similar device.

Our goal is to provide a place where members can feel welcome to post such questions and expect helpful, accurate responses. In this way, we hope to accommodate the needs and desires of both new and veteran members - those who aren't sure they are interpreting the available resources correctly can ask for help without fear of snarky-appearing responses; those who do not wish to participate in such threads are invited and, indeed, encouraged, to ignore this thread.

Please be forewarned: This thread will be subject to heavy moderation. Posts that are incorrect will be subject to deletion without notice - DO NOT POST answers unless you are 100% sure your answer is complete and correct. Posts that are unhelpful or off-topic will also be subject to deletion without notice - DO NOT POST unless you can be friendly, helpful, concise, and salient.

Finally, a few guidelines for members posting queries to this thread:
  • Please DO make an effort to review the listed resources before posting here.
    • Please DO try to give as much information as possible, including your entire itinerary, with carrier for each segment and codeshares and stopovers clearly designated, your class of service and fare class purchased, whether or not you have Admirals Club or Qantas Club membership, a Citi AAdvantage Executive card (which includes full Admirals Club membership), and the number of guests and your family relationship with them, if any.
      • Please DO understand it could take some time for answers (especially on holidays and weekends.)
        • Please DO thank helpful members volunteering to reply to your questions.

Note: Members interested in arranging AA lounge meet-ups or offer guesting in should use this thread: Admirals Club / Flagship Lounge Meet Up & Guest Offer (master thread)

Also see the future changes in lounges and access: Admirals Club and Flagship Lounge Changes, Renovations & Additions

Sincerely,
The American Airlines AAdvantage forum Moderator Team
(Help Desk established by dstan)
=================end mod note===================

The kduarte Lounge Access tool page is unavailable

Help Desk: Lounge Access Rules / Will I Have Lounge Access?

Lounge Access can be obtained in a number of ways during travel on AA and its oneworld partner airlines. These include purchasing an Admirals Club one day pass, or via Citi AAdvantage Executive MasterCard (including, as of Dec 2015, authorized card users), reciprocity agreements with other airlines, traveling on certain transcon flights in F or J, or traveling internationally with Platinum (oneworld Sapphire) or Executive Platinum (oneworld Emerald) status or in F or J classes of service - except if flying solely within North America inc,Using destinations other than MEX or the Caribbean. The last is often the greatest source of confusion, despite lounge access rules being described clearly on aa.com. Threads about these are linked to in the American Airlines LOUNGE DASHBOARD thread.

Admirals Club members paid or Executive cardholder members) are entitled guests as follows:

Up to two guests or household members (spouse, domestic partner and/or children under the age of 18) may accompany the member.
* Note that AA no longer offers a 30-day membership as of July 25 2016.

For AA status-based access (PLT, PlatPro or EXP),* passengers must: (1) be traveling on an international itinerary (Europe, Asia, Central and South America, and Mexico City, excluding the Caribbean and other destinations in North America (other than on certain three class transcontinental flights) including other destinations in Mexico, and (2) have an onward flight on a oneworld airline marketed and operated flight on the same day. PLT and PPRO members are eligible for access to all oneworld Business Class lounges, now including Flagship Lounges, including Admirals Clubs; EXP members are also eligible for access to all oneworld First Class lounges, including Flagship Lounges.

Lounges operated by third parties or premium lunges operating outside of oneworld rules (e.g. BA Concorde Room, Qatar Al Safwa or Al Mourjan lounges) may be excluded, and all may may refuse admittance if they claim they are crowded. There are other exceptions.

*Non-AA oneworld Sapphire and Emerald elites are not subject to rule #1 above.

Emerald / EP on CX JFK-YVR are not subject to AA limitations and are issued Flagship Lounge invitations for use at JFK.

Another confusing rule relates to transcontinental access. From member FriendlySkies:

Traveling on a Non-Stop Transcontinental* Flight? http://www.aa.com/i18n/utility/trans-con-access.jsp

More changes:

If you are traveling in the First or Business class cabin (on flights sold as three classes) in one of the following non-stop markets, we welcome you to visit the lounge as indicated below.


The following exceptions apply:

First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines lounges when travelling on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean; customers travelling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access. one world lounge access page - link
On February 17 2016, AA announced an addition to the above. As stated on their Reimagining our lounges page, in the Flagship Lounges section, "Starting in 2017, lounge access will be extended to customers booked in Business and First Class on A321T, Trans-Atlantic, Trans-Pacific and deep South American flights."
Important Note: Though this announcement excluded Northern South America and Central America, those travelling to or from those destinations in J/F or whom hold OWE or OWS, including AA elites, do indeed have access to the Flagship Lounge. See the link below for Flagship Lounge access rules for details.

In the Flagship Dining subsection, they state:

Beginning in early 2017, the Flagship Dining experience will be available in select cities with 3-class service:

● Dallas/Fort Worth (DFW)

● New York (JFK)

● Miami (MIA)

● Los Angeles (LAX)

First Class customers on American’s 3-class international and transcontinental flights will have exclusive access to Flagship Dining in 2017
All Admirals Club visitors receive free Wi-Fi access at Admirals Clubs (password is available at front desk and throughout the Club on signs), some non-alcoholic and "well" (lower price tier) alcoholic beverages and counter snacks (fruit, some kind of snack mix, cheese cubes, hot cereal mornings and soup evenings are the most common - recent additions have been made); free computer terminals are available for all passengers, and many Clubs have Business Centers and tethered Samsung Galaxy tablets in seating areas. Passengers accessing Admirals Clubs based on status or class of service on international travel are entitled to free drinks coupons usable for higher-tier non-alcoholic and alcoholic beverages and bottles of water.

Flagship Lounges (JFK, LAX, LHR and ORD) offer extended beverages and upscale snack services as well. See below for link.

NOTE: Some Lounges and Clubs are undergoing refurbishment.

Citi Prestige MasterCard holder Admirals Club access ended July 23, 2017.

American Express Platinum cardholder Admirals Club access ended 21 March 2014.

NOTE: It has been verified more airports are allowing multiple terminal access on one's day of departure. LAX has been one since mid-2014.

Admirals Club access is granted the day of flight for statusholders flyingone world and those flying F or J, or the following day at the first port of arrival if flying overnight and arriving by 0600.

Airports requiring Lounge users have a same day departure boarding pass include BOG, CCS, CDG, GIG, GRU, LHR, MEX, NRT, SCL, YYZ.

N.B. Qantas Lounges and Clubs require Smart Casual (sic) dress as of May 2015; those not meeting the standard may be turned away. They also require AAdvantage members be traveling on a departing AA marketed flight.

Please see the following resources for full details on Lounge Access Rules: (and see below)

. . . ● AA.com: Lounge Access Rules

. . . ● AA.com: American Airlines Flagship Lounge Access Rules

Beginning later in 2017: https://www.aa.com/i18n/travel-info/...ge-updates.jsp opens Flagship access to many more pax.

. . . ● AA.com: Reimaging our lounges

. . . ● AA.com: Admirals Club Membership Guide in a downloadable PDF format.

. . . ● oneworld.com: Lounge Access Rules and Search Tool

. . . ● Wiki: Lounges

. . . ● FT: American Airlines LOUNGE DASHBOARD


For various threads on membership, access by status, transcon service, class of service, Flagship lounge access, lounges directory with links to specific lounge threads, Club member access to partner lounges, recipripocity agreements, etc.

. . . ● Last year's thread:https://www.flyertalk.com/forum/amer...es-2017-a.html

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Old Jun 26, 18, 5:10 am
  #451  
 
Join Date: Nov 2009
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Originally Posted by JDiver View Post
Iirc, I’ve read some positive comments about the Austin Club’s staff.
I can confirm, they are awesome!
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Old Jun 26, 18, 10:24 am
  #452  
 
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No Lounge access anymore at TBIT one world lounge for LAX-JFK or LAX-MIA no matter what class. In spite of showing them the posted one world rules. And in spite of them showing me a piece of paper that said “AA access for LAX-JFK vice versa only no access LAX -MIA vice versa” (all caps, no punctuation). Which clearly says Jfk yes, Mia no but they insisted both were prohibited by AA (“that’s what vice versa means”, which is when I gave up (this was after a supervisor joined us).

I wouldn’t of cared except my flight was from TBIT
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Old Jun 26, 18, 10:33 am
  #453  
 
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Originally Posted by beachfan View Post
No Lounge access anymore at TBIT one world lounge for LAX-JFK or LAX-MIA no matter what class. In spite of showing them the posted one world rules. And in spite of them showing me a piece of paper that said “AA access for LAX-JFK vice versa only no access LAX -MIA vice versa” (all caps, no punctuation). Which clearly says Jfk yes, Mia no but they insisted both were prohibited by AA (“that’s what vice versa means”, which is when I gave up (this was after a supervisor joined us).

I wouldn’t of cared except my flight was from TBIT
LAX-MIA makes sense, and of course AA could of changed their willingness to pay for the QF F and OW lounges for JFK transcon class of service access since they have the Flagship Lounge. This arrangement was outside of the OW lounge policies for AA all along, as it is a domestic route, after all. Pity if this is the new reality, and not some typical confusion on part of the TBIT lounges staff..
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Old Jun 26, 18, 11:27 am
  #454  
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Originally Posted by beachfan View Post
No Lounge access anymore at TBIT one world lounge for LAX-JFK or LAX-MIA no matter what class. In spite of showing them the posted one world rules. And in spite of them showing me a piece of paper that said “AA access for LAX-JFK vice versa only no access LAX -MIA vice versa” (all caps, no punctuation). Which clearly says Jfk yes, Mia no but they insisted both were prohibited by AA (“that’s what vice versa means”, which is when I gave up (this was after a supervisor joined us).

I wouldn’t of cared except my flight was from TBIT
This has been discussed previously. AA had a three class 77W (sold as three classes, iirc); that flight was treated as a qualifying flight (not other two class flights) for Qantas-operated oneworld lounges at TBIT. Soon after that flight was discontinued, TBIT lounge access for LAX-MIA was discontinued.

But LAX-JFK has been allowed historically, as it’s a three class flight. Unfortunately, when the QF hired lounge personnel are stubborn, they dig in. The only way that has been dealt with successfully previously is by formalizing complaints.

The question is, has AA actually prohibited TBIT lounge access, or is this the rogue b.s. crap back again? Perhaps formally asking at the Admirals Club or Flagship Lounge (or calling the Club number?) they follow up, provide a definitive answer and if needed memo QF about this if the QF staff are yet again misinterpreting?
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Old Jun 26, 18, 12:21 pm
  #455  
 
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So as OWE (AY Platinum) on a domestic AA LAX-DFW, would I gain entry without problems to the QF F lounge? Would you recommend I go through security at T4 or TBIT?
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Old Jun 26, 18, 3:06 pm
  #456  
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Originally Posted by ffay005 View Post
So as OWE (AY Platinum) on a domestic AA LAX-DFW, would I gain entry without problems to the QF F lounge? Would you recommend I go through security at T4 or TBIT?
You should gain entry and your answer for the second is a YMMV, some considerations being on how/where/when you arrive at LAX.

Last edited by serfty; Jun 26, 18 at 3:14 pm
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Old Jun 26, 18, 3:12 pm
  #457  
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Originally Posted by JDiver View Post
...
The question is, has AA actually prohibited TBIT lounge access, or is this the rogue b.s. crap back again? Perhaps formally asking at the Admirals Club or Flagship Lounge (or calling the Club number?) they follow up, provide a definitive answer and if needed memo QF about this if the QF staff are yet again misinterpreting?
It's rogue b.s..

The vice-versa in the context simply confirms arrivals access being available after coming off first/business on JFK-LAX. No access at all for MIA flights.
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Old Jun 26, 18, 3:12 pm
  #458  
 
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Originally Posted by JDiver View Post
This has been discussed previously. AA had a three class 77W (sold as three classes, iirc); that flight was treated as a qualifying flight (not other two class flights) for Qantas-operated oneworld lounges at TBIT. Soon after that flight was discontinued, TBIT lounge access for LAX-MIA was discontinued.

But LAX-JFK has been allowed historically, as it’s a three class flight. Unfortunately, when the QF hired lounge personnel are stubborn, they dig in. The only way that has been dealt with successfully previously is by formalizing complaints.

The question is, has AA actually prohibited TBIT lounge access, or is this the rogue b.s. crap back again? Perhaps formally asking at the Admirals Club or Flagship Lounge (or calling the Club number?) they follow up, provide a definitive answer and if needed memo QF about this if the QF staff are yet again misinterpreting?
They said AA told them they aren’t paying. All 3 classs language is gone from aa.com and Oneworld.

based on what I saw written ,it should allow LAX-JFK but they said no.

AA has changed the written rules a few times in the last 12 months, it’s understnadanle that they can’t figure it out.
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Old Jun 26, 18, 3:21 pm
  #459  
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Originally Posted by beachfan View Post

They said AA told them they aren’t paying. All 3 classs language is gone from aa.com and Oneworld.
...
https://www.oneworld.com/ffp/lounge-access

Three class language is gone but there still is this:
First and Business Class customers who do not hold Emerald or Sapphire tier status are not eligible to access American Airlines lounges when travelling on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico [except Mexico City], the Bahamas, Bermuda and the Caribbean; customers travelling in First or Business class on U.S. transcontinental flights between JFK-LAX, JFK-SFO and MIA-LAX (and vice-versa) are eligible for lounge access.
... which with MIA contradicts the piece of paper you saw.
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Old Jun 26, 18, 3:23 pm
  #460  
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Originally Posted by serfty View Post
https://www.oneworld.com/ffp/lounge-access

Three class language is gone but there still is this:
AA and oneworld seem to actually compete on keeping their sites outdated.
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Old Jun 26, 18, 9:30 pm
  #461  
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Question - want lounge access at LGA in a couple weeks. I have no credit card lounge access or priority pass options. I have no OW status. I'm connecting off EK long haul, so no OW eligibility through class of service. I'm thinking of buying a day pass for $59 (it's a 5 hour layover) - before I do that are there any tricks for discounted access I should know about? It's rare to see passes on ebay, and even then the postage won't reach me in time from the US.
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Old Jun 26, 18, 9:37 pm
  #462  
 
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Originally Posted by LHR/MEL/Europe FF View Post
Question - want lounge access at LGA in a couple weeks. I have no credit card lounge access or priority pass options. I have no OW status. I'm connecting off EK long haul, so no OW eligibility through class of service. I'm thinking of buying a day pass for $59 (it's a 5 hour layover) - before I do that are there any tricks for discounted access I should know about? It's rare to see passes on ebay, and even then the postage won't reach me in time from the US.
$59 / 5 hours = $12 per hour. BARGAIN!
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Old Jun 26, 18, 9:55 pm
  #463  
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Originally Posted by jcatman View Post
$59 / 5 hours = $12 per hour. BARGAIN!
Yeah, i’m happy with that. Just being FT and all i thought I’d make sure there wasn’t any discount from one of the kiosks or something on the day
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Old Jun 26, 18, 9:58 pm
  #464  
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Originally Posted by LHR/MEL/Europe FF View Post


Yeah, i’m happy with that. Just being FT and all i thought I’d make sure there wasn’t any discount from one of the kiosks or something on the day
If you’re flying onward from LGA to another airport with a Club, your pass is good all day.
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Old Jun 27, 18, 1:53 am
  #465  
 
Join Date: Mar 2018
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Confused on FF Dining access

Hi! I’m confused about access to the FF Dining. I will be traveling MIA>DFW in domestic first on 772... connecting on to LHR in first on 773.

Does anyone know if I can access FF dining in Miami before departing to my DFW international connection? Especially considering DFW has no FF Dining as of yet.

many thanks.
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