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ARCHIVE: 2018 NEWBIE LOUNGE Ask Your "Newbie" AA Questions Here (flame free)

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Old Jan 1, 2018, 1:26 pm
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The 2019 Newbie Lounge thread can be found here.

Welcome to the 2018 "NEWBIE LOUNGE"
Ask Your Consolidated / Combined AA Questions Here (flame free)

MODERATOR GUIDEPOST:
(This post can only be edited by moderators.)



Welcome to the Newbie Lounge!
Welcome to Flyertalk!

The Newbie Lounge is a place for newer and less experienced members to ask their questions about American Airlines and the AAdvantage program and have answered by our more experienced and knowledgeable members. Feel free to ask any question related to American Airlines and AAdvantage here.

NOTE: This is a "flame free" thread; flaming, personal criticism for "failing to search" etc. is not allowed (if posted, the post will be summarily deleted, the poster subject to sanctions).

Advanced questions posed by veteran FT users may be moved and / or merged into existing master or GUIDE threads, most of which have Wikiposts at the top of the page that contain summaries of important information.

We volunteer Moderators monitor this "lounge" thread to assist you as well. When browsing the fora, look at the page tops of the various forums. There will be a menu, and often "sticky" threads, and threads with header "wiki posts" (created and maintained by the FlyerTalk community) with important information relating to that forum / topic.

Don't hesitate to contact a moderator or another member if you have any additional questions. You can PM the Moderators by clicking on , which pops up a message box; the message goes to all this forum's Moderators. Note that unlike some sites with paid staff moderators, FlyerTalk Moderators are volunteers, and most work, travel, go on holiday, etc. You can Private Message us using the PM system (My Flyertalk) and our handles.

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Q. How can I find information more easily than reading through all the threads? Now that I'm here, what do I do next?

Check out the following resources:

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Forum basics: Now that the new AA has become by some measures "the world's largest airline", this new, combined has become a "mega-forum", very large, very active - and theoretically very difficult to find information and easy to lose one's place. Having to search for and sort through dozens - or more - of threads on baggage, airports, minimum connect times or the like could soon become unproductive and discouraging.

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Keep it welcoming: We're proud the members of both FFPs have kept the brickbats to a minimum; we want this forum to be welcoming, civil and information rich, so name calling (including calling a member one disagrees with "AApologist") and snark are not tolerated. Posts with such are likely to be summarily deleted in their entirety; repeated such behavior may result in suspension of one's membership privileges or being banned from this forum. Let's keep it friendly and in accordance with the FT Rules.

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NOTE: The 2016 AA NEWBIE LOUNGE post thread is here
NOTE: The 2017 AA NEWBIE LOUNGE post thread is here



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ARCHIVE: 2018 NEWBIE LOUNGE Ask Your "Newbie" AA Questions Here (flame free)

Old Mar 2, 2018, 9:25 pm
  #391  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,987
Originally Posted by Gino Troian
What's JAL's equivalent to AA's CK? I wasn't aware there was anything higher than Diamond!
If anyone needs to ask they probably do not qualify.
Often not about flying, but influence

1000's of people have top tier status. And some will have that status for years/decades.
Mwenenzi is offline  
Old Mar 2, 2018, 10:09 pm
  #392  
 
Join Date: Nov 2014
Location: Aspen, CO
Posts: 792
Originally Posted by Mwenenzi
If anyone needs to ask they probably do not qualify.
Often not about flying, but influence

1000's of people have top tier status. And some will have that status for years/decades.
I understand that, but am just curious to what the actual name of the status is...
Gino Troian is offline  
Old Mar 3, 2018, 12:40 am
  #393  
 
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
When refunding an award that has been charged expedite issuing fees, does the $ 75 expedited fees refunded also with all the taxes and carrier imposed charges?
NA-Flyer is offline  
Old Mar 3, 2018, 4:14 am
  #394  
Suspended
 
Join Date: Nov 2005
Posts: 789
Originally Posted by Gino Troian
I understand that, but am just curious to what the actual name of the status is...
This is Japan we are talking about. I doubt there is anything as vulgar as a published name. As another poster observed, if you do not know about it, you are not in it. Whereas AA is very strongly focused on revenue and corporate travel expenditure controllers JL will likely involve (as another poster observed) those with influence.
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Old Mar 3, 2018, 5:58 am
  #395  
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Join Date: Feb 2001
Location: RDU <|> MMX
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Posts: 12,437
Originally Posted by NA-Flyer
When refunding an award that has been charged expedite issuing fees, does the $ 75 expedited fees refunded also with all the taxes and carrier imposed charges?
As far as I know, the expedite fee is non refundable.
JDiver likes this.
JJeffrey is offline  
Old Mar 3, 2018, 2:42 pm
  #396  
 
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
Re Liverpool call center
Thanks. An agent contacted me stating that he was in Liverpool. Seemed weird but it probably is the exUS site.
Cheers
Originally Posted by JDiver
US did, so perhaps AA has kept it?
JDiver likes this.
thegrailer is offline  
Old Mar 3, 2018, 3:14 pm
  #397  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by thegrailer
Re Liverpool call center
Thanks. An agent contacted me stating that he was in Liverpool. Seemed weird but it probably is the exUS site.
Cheers
These days, nearly anything is possible. I called my local newspaper for a delivery issue, gotbtheir contracted people in the Philippines. Call AA in Australia or New Zealand, get the Mindpearl (South Africa) call centre in Suva, Fiji.
JDiver is offline  
Old Mar 3, 2018, 11:53 pm
  #398  
 
Join Date: May 2004
Posts: 79
Does anyone know how reduced mileage awards calculate the discount?

I am trying to get a reservation issued and when the agent tries to apply the code, it results in half lf the advertised discount (1k miles instead of 2k for an economy short haul flight).
Is this due to the fact that the itinerary is one way and not round trip? (No mention on this on the AA webpage)
Or due to the fact that one of the two airports in the trip is not on the list for the reduced awards?

Still trying to figure out how these work. Thanks,
ftfan is offline  
Old Mar 4, 2018, 2:56 am
  #399  
 
Join Date: Jun 2013
Location: BOS
Programs: AAdvantage GLD
Posts: 16
What are the odds of being offered an upgrade (for an additional fee) to International J at check-in or on the app? Last year I was offered, and took one of those, but I want to know if it's a rare thing or if I can get my wallet ready for it.
zennacko is offline  
Old Mar 4, 2018, 6:52 am
  #400  
 
Join Date: Feb 2011
Location: Brooklyn, NY
Programs: Honors Diamond; AA Ex Plat; AS MVP 75K
Posts: 225
Not really newbie, but I couldn't find a relevant thread and didn't want to open a new one. Made a booking through Citi portal on AA flight number operated by IB. Apparently my FF# (and sapphire status) didn't make it all the way through to IB and therefore I cannot select a seat for free. Literally no recourse being offered. Called Platinum desk and told no. Called Iberia and told no. Twitter support says no. Is this a common issue? Was I stupid for using the portal? Is there anyone with similar experience having success?
BLazarus22 is offline  
Old Mar 4, 2018, 6:56 am
  #401  
 
Join Date: Feb 2011
Location: Brooklyn, NY
Programs: Honors Diamond; AA Ex Plat; AS MVP 75K
Posts: 225
Originally Posted by ftfan
Does anyone know how reduced mileage awards calculate the discount?

I am trying to get a reservation issued and when the agent tries to apply the code, it results in half lf the advertised discount (1k miles instead of 2k for an economy short haul flight).
Is this due to the fact that the itinerary is one way and not round trip? (No mention on this on the AA webpage)
Or due to the fact that one of the two airports in the trip is not on the list for the reduced awards?

Still trying to figure out how these work. Thanks,
Are you trying to book a short haul (500 miles or less) one way? If so, then 1,000 sounds correct per T&C.

Terms and conditionsExpand
Reduced mileage awards offer eligible AAdvantage® cardmembers a discount when redeeming American Airlines AAdvantage® miles for one-way or roundtrip MileSAAver awards to select destinations.
Discount
Depending on the eligible AAdvantage® credit card that you have, the MileSAAver mileage discount is: 5,000 round-trip / 2,500 one-way or 7,500 round-trip / 3,750 one-way, if your travel booked is greater than 500 miles in distance. Refer to your cardmember agreement.

Depending on the eligible AAdvantage® credit card that you have, the MileSAAver mileage discount is: 1,000 round-trip / 500 one-way or 2,000 round-trip / 1,000 one-way, if your travel booked is less than or equal to 500 miles in distance. Refer to your cardmember agreement.
BLazarus22 is offline  
Old Mar 4, 2018, 7:57 am
  #402  
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Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,437
Originally Posted by BLazarus22
Not really newbie, but I couldn't find a relevant thread and didn't want to open a new one. Made a booking through Citi portal on AA flight number operated by IB. Apparently my FF# (and sapphire status) didn't make it all the way through to IB and therefore I cannot select a seat for free. Literally no recourse being offered. Called Platinum desk and told no. Called Iberia and told no. Twitter support says no. Is this a common issue? Was I stupid for using the portal? Is there anyone with similar experience having success?
What do you mean you were "told no?" AA and IB flat out refused to add your FF#? Or they added it but your status didn't show up? Or something else?
JJeffrey is offline  
Old Mar 4, 2018, 8:36 am
  #403  
 
Join Date: Feb 2011
Location: Brooklyn, NY
Programs: Honors Diamond; AA Ex Plat; AS MVP 75K
Posts: 225
Originally Posted by JJeffrey
What do you mean you were "told no?" AA and IB flat out refused to add your FF#? Or they added it but your status didn't show up? Or something else?
I guess it would be the second option? I'm not entirely sure what is happening, but my FF# is clearly in the AA record locator. AA said they can't add it to the Iberia record and IB said AA needs to add it. There doesn't appear to be an IB 6 character alphanumeric record locator but in going through the AA record there is a 5 character version that isn't recognizing my status. Honestly I'm as perplexed as I am angry. I don't understand how they can't just have a workaround to select seats without making me pay given I clearly have the status.
BLazarus22 is offline  
Old Mar 4, 2018, 8:45 am
  #404  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by BLazarus22
I guess it would be the second option? I'm not entirely sure what is happening, but my FF# is clearly in the AA record locator. AA said they can't add it to the Iberia record and IB said AA needs to add it. There doesn't appear to be an IB 6 character alphanumeric record locator but in going through the AA record there is a 5 character version that isn't recognizing my status. Honestly I'm as perplexed as I am angry. I don't understand how they can't just have a workaround to select seats without making me pay given I clearly have the status.
Using Twitter, DM @AmericanAir and see if they can get you the actual IB PNR. I Then try using the Finnair site. Some members have had success that way, and with the actual IN PNR you could try Iberia again - of course the operating airline can change your FFN. But IB ground staff can be a little obtuse - reluctant to offer good customer service, shall we say.
JDiver is offline  
Old Mar 4, 2018, 11:23 am
  #405  
 
Join Date: Dec 2017
Posts: 1,107
Originally Posted by zennacko
What are the odds of being offered an upgrade (for an additional fee) to International J at check-in or on the app? Last year I was offered, and took one of those, but I want to know if it's a rare thing or if I can get my wallet ready for it.

Very slim. If you want J, buy J.
thunderlounge is offline  

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