AA Website/App not working [31 Dec 2017 / 1 Jan 2018]
Jan 1, 2018, 1:50 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
AA Website/App not working [31 Dec 2017 / 1 Jan 2018]
Neither AA website or App is working. Can't login into either. App keeps saying wrong password and website just reloads the login page (with no error about bad password).
Have tried with family accounts, on different machines, and in different browsers.
Been happening since midnight CT for me.
Have tried with family accounts, on different machines, and in different browsers.
Been happening since midnight CT for me.
Jan 1, 2018, 3:15 am
#6
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Traveling on BA and connecting back to AA at LHR. BA couldn't check me in .. called in and was routed to CK desk who confirmed everything is down.
they said hoping things will be back up by 230 central.
they said hoping things will be back up by 230 central.
Jan 1, 2018, 3:18 am
#7
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
IT supports indicated that Advantage accounts are all off line but if you have your record locator you can access your flight as a guest.
Jan 1, 2018, 4:36 am
#8
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
While you can see your reservation ... you can't get a boarding pass or do anything with it as of 330a central.
Jan 1, 2018, 6:19 am
#9
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Just pulled my boarding pass for tomorrow's flight but oddly they say mobile passes aren't accepted in ATL. Not sure what is up but at least I have a PDF printable copy.
Jan 1, 2018, 6:46 am
#10
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Jan 1, 2018, 6:54 am
#11
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Jan 1, 2018, 1:13 pm
#15
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Strangely ... the check in people at LHR seemed completely unaware of the issue. Unfortunately, the line to check in while in transit killed my lounge time 
A little surprised they don't have a priority line for transit pax at LHR.
A little surprised they don't have a priority line for transit pax at LHR.