My Colleague Was Bumped from Upgraded F Seat by a Celeb
Dec 15, 2017, 7:13 pm
#16
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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It’s not his seat. It’s AAs. They expressly reserve the right to change seats per the CoC.
OP’s colleague paid for a Y seat, and that’s precisely what he flew in. So even beyond the legalese, OPs colleague (or OP) would have had no grounds to even be remotely annoyed about this.
Dec 15, 2017, 7:45 pm
#18
Join Date: Jul 2010
Location: SFO
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Dec 15, 2017, 7:49 pm
#20
Original Poster
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Ck
Well I feel that once you have a printed BP and your butt is in the seat (especially as a CK) it’s not cool to be asked to switch and paraded about the cabin with all your stuff. If they are waiting on paid F they better be damn sure the person isn’t showing up — then it can be a last minute upgrade from your economy seat (even more exacting).
What other products/services are you handed then the brand pulls it back and says never mind (mistake airline fares, I suppose).
What other products/services are you handed then the brand pulls it back and says never mind (mistake airline fares, I suppose).
Dec 15, 2017, 8:09 pm
#21
Join Date: Apr 2017
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Of course this is a nonsensical hypothetical since, AFAIK, the system does not currently allow for TAs to do what you described.
Dec 15, 2017, 8:10 pm
#22
Join Date: Apr 2017
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Well I feel that once you have a printed BP and your butt is in the seat (especially as a CK) it’s not cool to be asked to switch and paraded about the cabin with all your stuff. If they are waiting on paid F they better be damn sure the person isn’t showing up — then it can be a last minute upgrade from your economy seat (even more exacting).
What other products/services are you handed then the brand pulls it back and says never mind (mistake airline fares, I suppose).
What other products/services are you handed then the brand pulls it back and says never mind (mistake airline fares, I suppose).
Dec 15, 2017, 8:41 pm
#23
FlyerTalk Evangelist
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If AA forced pax to open the rule page and scroll through it but (still not read it), AA could then retort that I "read" the rules.
Do many/any* flyers even know about a CoC?
*except FTers.
Dec 15, 2017, 9:24 pm
#24
Join Date: Apr 2017
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Yes, for FTers. When I buy a ticket on aa.com I'm agreeing to the "rules", but never read them, I'd conjecture that 1% read them.
If AA forced pax to open the rule page and scroll through it but (still not read it), AA could then retort that I "read" the rules.
Do many/any* flyers even know about a CoC?
*except FTers.
If AA forced pax to open the rule page and scroll through it but (still not read it), AA could then retort that I "read" the rules.
Do many/any* flyers even know about a CoC?
*except FTers.
It is always incumbent on both parties entering an agreement to understand what it is they are agreeing to. This is just common sense.
Dec 15, 2017, 10:47 pm
#25
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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Argue was not the issue I responded to. The claim was made that nobody should feel "remotely annoyed".
Dec 15, 2017, 10:49 pm
#26
Join Date: Apr 2017
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Dec 15, 2017, 11:13 pm
#28
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
Doesn't this fall into the Dr. Dao UA incident category? CK has a bp issued 24 hours earlier (I assume he checked in at T-24) for a FC seat, the GA must have scanned his bp and let pax board the plane, he is now seated in the seat listed on his bp. It would be interesting to see how the scenario would have played out if the pax refused to vacate HIS seat?--being dragged off the plane AND a few million $ richer.
Though, in any event, a security guard who can get Primetime out of his seat could probably be earning significantly more doing something else.
Dec 15, 2017, 11:14 pm
#29
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Personally I would think either $200 or 15K miles to be an appropriate compensation for downgrading a CK member especially after letting the customer board. This is not about entitlement or anything but more about a gesture of appreciation towards an individual HVC customer that brings in excess of $50K in revenue annually for the airline. That gesture should be proactively issued by the GA (after all it's the GA that makes the call to oversell or deny boarding once a flight goes under gate control) as proactive resolution with compassion almost always results in a customer continuing to feel positive about the situation/relationship with the airline as opposed to reactionary resolution with no face to face interaction.
This is an area that AA has lost most of its touch in the past couple of years unfortunately but that is more of a management issue.
This is an area that AA has lost most of its touch in the past couple of years unfortunately but that is more of a management issue.
Dec 16, 2017, 1:27 am
#30
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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What is this well known rule about when it is ok to displace an existing boarded passenger into a lower cab to sell a fare or accomodate a SDC on a paid fare, and how does this rule differentiate award tickets from paid tickets in J and to upgraded tickets from coach? Serious question.