AA: wrong EQM after upgrade from Premium Economy
Nov 29, 2018, 11:44 pm
#76
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Nov 29, 2018, 11:54 pm
#77
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,669
OP, you should call AAdvantage Customer Service (not AA), at 800-882-8880. Wait out the first set of options, and then say "Speak to an AAdvantage Customer Service Representative." You'll then hear a second set of options, then a pause, then "you can also say..." and you'll hear an option for "Speak to an AAdvantage Customer Service Representative." Say that again and you'll get a (usually very competent) human who will fix your account and send you a confirmation email.
Nov 30, 2018, 12:12 am
#78
Join Date: Sep 2005
Location: North of Boston
Programs: AA EXP 3.9MM and counting, HHDiamond, SPG Plat
Posts: 57
Thank you. Will try this. I’m holding boarding pass in my hand, have emailed confirm receipt too showing same ticket #, when I called —agent tells me no such ticket in their system, even though they see flight in my records! Will try again. Cheers and thanks.
Dec 2, 2018, 6:08 pm
#79
Join Date: Jan 2017
Location: COU
Programs: AA EXP, Bonvoy Ambassador, Hertz PC
Posts: 499
Wait out the first set of options, and then say "Speak to an AAdvantage Customer Service Representative." You'll then hear a second set of options, then a pause, then "you can also say..." and you'll hear an option for "Speak to an AAdvantage Customer Service Representative." Say that again and you'll get a (usually very competent) human who will fix your account and send you a confirmation email.
Edit: this is probably wrong. See below...
Last edited by HLCinCOU; Dec 2, 2018 at 9:08 pm Reason: I was probably wrong.
Dec 2, 2018, 6:25 pm
#80
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,485
This happened to me for flights that I finished up last week. I had purchased PE, was (thankfully) upgraded to business both ways, but credited to my account as C.
I gave it a few days. Then I just used the, "contact us," form on the website and explained what happened. Later the same day my account was fixed.
I gave it a few days. Then I just used the, "contact us," form on the website and explained what happened. Later the same day my account was fixed.
Dec 2, 2018, 7:52 pm
#81
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,669
Perhaps you've been luckier than I, but I have had that result in being transferred to an American Airlines representative, rather than to an AAdvantage Customer Service representative.
Dec 2, 2018, 9:10 pm
#82
Join Date: Jan 2017
Location: COU
Programs: AA EXP, Bonvoy Ambassador, Hertz PC
Posts: 499
My apologies. I was basing things off what I do in the normal call-in number (800-433-7300); if the AAdvantage number behaves differently I just don't know, being that I only ever contact them by way of transfer from the EXP desk.
Dec 3, 2018, 9:39 am
#83
Join Date: May 2006
Location: dfw
Programs: AA Plat/2 MM, Marriott Titanium, Admirals Club, Hilton Silver, Priority Club Platinum
Posts: 148
So is it worth calling in ahead of the flights as we have already had schedule and flight changes. My husband and I purchased PE rt to Milan and the return has been upgraded to business so far and we changed our routing
Last edited by oldvolvo; Dec 6, 2018 at 11:28 am Reason: I spoke to an AA reservation agent about something else, but she assured me they would see the P and post properly.
Dec 7, 2018, 10:46 pm
#84
Join Date: Sep 2005
Location: North of Boston
Programs: AA EXP 3.9MM and counting, HHDiamond, SPG Plat
Posts: 57
Just an update. I went through my year's flights, and found numerous segments/flights that were not credited correctly. I had all the ticket #'s, and paper boarding passes, with the exception of one flight. Had to call several times to get through to the 'right' agent and get it corrected. When they saw that the pattern existed, they applied a fix. Results updated almost immediately. In summery, wound up getting nearly an additional 10,000 EQM's. Thanks to all.
Dec 10, 2018, 12:09 pm
#86
Join Date: Mar 2005
Posts: 50
I provided the post-upgrade ticket numbers in my initial email. I was prepared to reply with the original ticket number, but it wasn’t needed.
Dec 11, 2018, 2:30 am
#87
Join Date: Jul 2018
Location: JFK
Programs: AA Executive Platinum, Marriott Platinum Elite, Hilton Gold
Posts: 29
Just happened to me as well—was originally booked in PE on LAX-HKG and used a SWU to upgrade to business. EQMs came through as economy at 1.0. I send an email a few days ago—still waiting a response.
Dec 15, 2018, 4:49 pm
#88
Join Date: Jun 2009
Location: Dallas, TX
Programs: AA Exec Plat, DL Platinum
Posts: 16
I upgraded PE to Business class Monday with SWU for DFW to LHR on Tuesday and then connected in coach on BA for LHR to LYS. I mentioned this issue with incorrect EQM credit and the EP agent put a note on my trip. The proper 1.5X EQM for the trip posted. This is important because my wife and I will just pass 150,000 miles for the year with our return today—in PE.
Dec 15, 2018, 9:37 pm
#89
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,579
Just an update. I went through my year's flights, and found numerous segments/flights that were not credited correctly. I had all the ticket #'s, and paper boarding passes, with the exception of one flight. Had to call several times to get through to the 'right' agent and get it corrected. When they saw that the pattern existed, they applied a fix. Results updated almost immediately. In summery, wound up getting nearly an additional 10,000 EQM's. Thanks to all.
Apr 30, 2019, 9:35 am
#90
Join Date: Jun 2009
Location: New York, NY
Programs: AAdvantage PltPro, AMEX Platinum
Posts: 239
Hi everyone. Is this right? I had a PY ticket and used miles and a copay and got the upgrade for the DFW-HKG leg.
LGA-DFW were comped as I am plt pro.
I have checked your account, and it was credited correctly for your
upgraded travel. You receive AAdvantage®️ mileage credit for the class of
service on which your fare is based rather than the cabin in which you
are seated. The booking code for your ticket reflects a Premium Economy
Class fare, so you earn miles at the standard rate. Bonus miles for
First and Business Class are only earned when members purchase premium
fares; not when they utilize an upgrade award. I'm sorry to disappoint
you.
LGA-DFW were comped as I am plt pro.
I have checked your account, and it was credited correctly for your
upgraded travel. You receive AAdvantage®️ mileage credit for the class of
service on which your fare is based rather than the cabin in which you
are seated. The booking code for your ticket reflects a Premium Economy
Class fare, so you earn miles at the standard rate. Bonus miles for
First and Business Class are only earned when members purchase premium
fares; not when they utilize an upgrade award. I'm sorry to disappoint
you.