AA: wrong EQM after upgrade from Premium Economy
Jul 30, 2018, 2:43 pm
#46
Join Date: Jun 2014
Location: DFW
Programs: AA Exp, United Silver, Delta Platinum, Marriott Platinum
Posts: 280
Hi was searching to figure why my last 10 trips are posting as regular fares even when using Chase Portal. Just curious - how did you come up with "Just enough points to trigger special fares". Searched but didnt find much useful info on it. Thank you
Aug 27, 2018, 4:46 am
#47
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,034
PE flight EQM posted as Y
I think there's an existing thread on this, but I can't find it.
I flew DFW-LHR on Saturday night in premium economy (P). I see today that it posted as economy (H). IIRC, people have reported this on flights which they upgraded, but that was not the case here; my systemwide upgrade didn't clear. (My mileage upgrade has cleared for my return.)
I flew DFW-LHR on Saturday night in premium economy (P). I see today that it posted as economy (H). IIRC, people have reported this on flights which they upgraded, but that was not the case here; my systemwide upgrade didn't clear. (My mileage upgrade has cleared for my return.)
Aug 27, 2018, 4:55 am
#48
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,441
Just call AAdvantage Customer Sevice (not the normal reservations numbers) and they will fix it. Whether you cleared an upgrade or not, it's still the same issue of a PE fare posting incorrectly.
AA: wrong EQM after upgrade from Premium Economy
AA: wrong EQM after upgrade from Premium Economy
Aug 27, 2018, 5:07 am
#49
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,034
Just call AAdvantage Customer Sevice (not the normal reservations numbers) and they will fix it. Whether you cleared an upgrade or not, it's still the same issue of a PE fare posting incorrectly.
AA: wrong EQM after upgrade from Premium Economy
AA: wrong EQM after upgrade from Premium Economy
Aug 27, 2018, 5:27 am
#50
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 812
I have a similar situation going one as well. I flew PHL-DFW-HKG on a purchased PE fare. The outbound posted as standard miles. Just landed an hour ago from the inbound (HKG-LAX-PHL) and the TPAC leg posted as standard miles again. I did use mile$ to upgrade to J as well. I'll wait until the LAX-PHL flight posts to see if they catch it.
Here's an unrelated question: My outbound TPAC leg (DFW-HKG) posted sooner than my domestic leg (PHL-DFW). Second leg took hours while the first leg took 2 days to post. My return had the TPAC leg post within hours as well. Why do international legs seem to post so quickly?
Here's an unrelated question: My outbound TPAC leg (DFW-HKG) posted sooner than my domestic leg (PHL-DFW). Second leg took hours while the first leg took 2 days to post. My return had the TPAC leg post within hours as well. Why do international legs seem to post so quickly?
Aug 27, 2018, 8:33 am
#51
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,673
I don't think there is any need to call - I had two flights like this earlier in the month and they both were corrected about 8-10 days after the flight without any intervention by me. Strangely I also 1.5 EQM on one of the domestic flights which was booked into H, but showed up as Economy (R). The other domestic flight showed as Economy (H) and earned 1.0 EQM.
Aug 27, 2018, 9:24 am
#52
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 146
I used to have to call customer service to correct this very same issue and it was happening on every trip booked into PE / upgrade to J with SWU; but on my last trip on Aug 10th, the EQM (1.5X) was posted correctly. I presume AA IT fixed the issue.
Aug 27, 2018, 10:02 am
#53
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
I am still having this issue as of today (so maybe its after a certain date):
He said that it would be looked into and could take 1-2 weeks to be updated.
- Ticket was put on hold on July 7th
- Called in and upgraded using SWU
- Flights tickets after i paid on the phone
- Took the flights the weekend of 8/25
He said that it would be looked into and could take 1-2 weeks to be updated.
Aug 28, 2018, 8:20 am
#54
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,145
I am still having this issue as of today (so maybe its after a certain date):
He said that it would be looked into and could take 1-2 weeks to be updated.
- Ticket was put on hold on July 7th
- Called in and upgraded using SWU
- Flights tickets after i paid on the phone
- Took the flights the weekend of 8/25
He said that it would be looked into and could take 1-2 weeks to be updated.
I just had another LHR-DFW P-->C on 19 August post incorrectly. Emailed CS about it and was corrected within 2 days.
Aug 28, 2018, 8:32 am
#55
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Any chance the most recent one was a 500-mile based upgrade versus SWU? Based on an extremely limited sample, it seemed to me like SWU-upgraded fares (to C) were still broken while 500-mile based upgrades (to R) were working correctly.
Aug 28, 2018, 9:10 am
#56
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 146
1.5X EQM posted 2 days after segment flown.
Aug 28, 2018, 7:55 pm
#58
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
Aug 29, 2018, 12:24 am
#59
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,034
Interestingly, the email from customer service included this bit about my upcoming MUC-PHL-DFW return flight:
Should the return flight
need to be adjusted, I'll make sure to correct it by Tuesday, September
4th.
So they do at least seem to be taking this seriously enough to try to be a bit proactive.
need to be adjusted, I'll make sure to correct it by Tuesday, September
4th.
So they do at least seem to be taking this seriously enough to try to be a bit proactive.