Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AA: wrong EQM after upgrade from Premium Economy

AA: wrong EQM after upgrade from Premium Economy

Reply

Old Jul 30, 18, 2:43 pm
  #46  
 
Join Date: Jun 2014
Location: DFW
Programs: AA Exp, United Silver, Delta Platinum, Marriott Platinum
Posts: 276
Originally Posted by grassyknoll View Post


mix - I generally book just enough poibts to trigger Special Fares
Hi was searching to figure why my last 10 trips are posting as regular fares even when using Chase Portal. Just curious - how did you come up with "Just enough points to trigger special fares". Searched but didnt find much useful info on it. Thank you
fnuhenry is offline  
Reply With Quote
Old Aug 27, 18, 4:46 am
  #47  
 
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 967
PE flight EQM posted as Y

I think there's an existing thread on this, but I can't find it.

I flew DFW-LHR on Saturday night in premium economy (P). I see today that it posted as economy (H). IIRC, people have reported this on flights which they upgraded, but that was not the case here; my systemwide upgrade didn't clear. (My mileage upgrade has cleared for my return.)
PlatinumScum is offline  
Reply With Quote
Old Aug 27, 18, 4:55 am
  #48  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,503
Just call AAdvantage Customer Sevice (not the normal reservations numbers) and they will fix it. Whether you cleared an upgrade or not, it's still the same issue of a PE fare posting incorrectly.

AA: wrong EQM after upgrade from Premium Economy
JJeffrey is offline  
Reply With Quote
Old Aug 27, 18, 5:07 am
  #49  
 
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 967
Originally Posted by JJeffrey View Post
Just call AAdvantage Customer Sevice (not the normal reservations numbers) and they will fix it. Whether you cleared an upgrade or not, it's still the same issue of a PE fare posting incorrectly.

AA: wrong EQM after upgrade from Premium Economy
Yeah, just posting this as a PSA.
PlatinumScum is offline  
Reply With Quote
Old Aug 27, 18, 5:27 am
  #50  
 
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 711
I have a similar situation going one as well. I flew PHL-DFW-HKG on a purchased PE fare. The outbound posted as standard miles. Just landed an hour ago from the inbound (HKG-LAX-PHL) and the TPAC leg posted as standard miles again. I did use mile$ to upgrade to J as well. I'll wait until the LAX-PHL flight posts to see if they catch it.

Here's an unrelated question: My outbound TPAC leg (DFW-HKG) posted sooner than my domestic leg (PHL-DFW). Second leg took hours while the first leg took 2 days to post. My return had the TPAC leg post within hours as well. Why do international legs seem to post so quickly?
Uncle Nonny is online now  
Reply With Quote
Old Aug 27, 18, 8:33 am
  #51  
 
Join Date: Jul 2003
Location: Siskiyou County, CA
Programs: UA *G, AA EXP
Posts: 1,301
I don't think there is any need to call - I had two flights like this earlier in the month and they both were corrected about 8-10 days after the flight without any intervention by me. Strangely I also 1.5 EQM on one of the domestic flights which was booked into H, but showed up as Economy (R). The other domestic flight showed as Economy (H) and earned 1.0 EQM.
SeattleDavid is online now  
Reply With Quote
Old Aug 27, 18, 9:24 am
  #52  
 
Join Date: Sep 2007
Location: Santa Clara, CA
Programs: AA XP, BA G, AS 75K, Hyatt G
Posts: 122
I used to have to call customer service to correct this very same issue and it was happening on every trip booked into PE / upgrade to J with SWU; but on my last trip on Aug 10th, the EQM (1.5X) was posted correctly. I presume AA IT fixed the issue.
vudoosj is offline  
Reply With Quote
Old Aug 27, 18, 10:02 am
  #53  
 
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
I am still having this issue as of today (so maybe its after a certain date):
  • Ticket was put on hold on July 7th
  • Called in and upgraded using SWU
  • Flights tickets after i paid on the phone
  • Took the flights the weekend of 8/25
Took the trip over the weekend - and all of my miles posted from LAX to HKG - with 7,260 each way (should be 10,890).​​​​​ Just called in and talked to them - and the guy could not see the original P fare - and had to open a ticket.

He said that it would be looked into and could take 1-2 weeks to be updated.
cubuffaloes2004 is offline  
Reply With Quote
Old Aug 28, 18, 8:20 am
  #54  
 
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 2,866
Originally Posted by cubuffaloes2004 View Post
I am still having this issue as of today (so maybe its after a certain date):
  • Ticket was put on hold on July 7th
  • Called in and upgraded using SWU
  • Flights tickets after i paid on the phone
  • Took the flights the weekend of 8/25
Took the trip over the weekend - and all of my miles posted from LAX to HKG - with 7,260 each way (should be 10,890).​​​​​ Just called in and talked to them - and the guy could not see the original P fare - and had to open a ticket.

He said that it would be looked into and could take 1-2 weeks to be updated.
They'll likely get it done sooner.

I just had another LHR-DFW P-->C on 19 August post incorrectly. Emailed CS about it and was corrected within 2 days.
econometrics is offline  
Reply With Quote
Old Aug 28, 18, 8:32 am
  #55  
 
Join Date: Jun 2001
Location: New York, NY
Posts: 3,363
Originally Posted by vudoosj View Post
I used to have to call customer service to correct this very same issue and it was happening on every trip booked into PE / upgrade to J with SWU; but on my last trip on Aug 10th, the EQM (1.5X) was posted correctly. I presume AA IT fixed the issue.
Any chance the most recent one was a 500-mile based upgrade versus SWU? Based on an extremely limited sample, it seemed to me like SWU-upgraded fares (to C) were still broken while 500-mile based upgrades (to R) were working correctly.
jordyn is offline  
Reply With Quote
Old Aug 28, 18, 9:10 am
  #56  
 
Join Date: Sep 2007
Location: Santa Clara, CA
Programs: AA XP, BA G, AS 75K, Hyatt G
Posts: 122
Originally Posted by jordyn View Post
Any chance the most recent one was a 500-mile based upgrade versus SWU? Based on an extremely limited sample, it seemed to me like SWU-upgraded fares (to C) were still broken while 500-mile based upgrades (to R) were working correctly.
It was LAX-HKG booked in W and upgraded to C with SWU.
1.5X EQM posted 2 days after segment flown.
vudoosj is offline  
Reply With Quote
Old Aug 28, 18, 9:11 am
  #57  
 
Join Date: Jun 2001
Location: New York, NY
Posts: 3,363
Originally Posted by vudoosj View Post
It was LAX-HKG booked in W and upgraded to C with SWU.
1.5X EQM posted 2 days after segment flown.
Huh. So, it appears to just be inconsistent at the moment.
jordyn is offline  
Reply With Quote
Old Aug 28, 18, 7:55 pm
  #58  
 
Join Date: Aug 2008
Location: Texas
Programs: AA Exec Plat, Starwood Platinum
Posts: 244
Originally Posted by econometrics View Post
They'll likely get it done sooner.
Got an email this afternoon that this had been corrected. Logged into my account and everything now looks correct.

Took about 30 hours total
econometrics likes this.
cubuffaloes2004 is offline  
Reply With Quote
Old Aug 29, 18, 12:24 am
  #59  
 
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 967
Originally Posted by cubuffaloes2004 View Post


Got an email this afternoon that this had been corrected. Logged into my account and everything now looks correct.

Took about 30 hours total
My DFW-LHR flight was re-posted overnight as well.

Interestingly, the email from customer service included this bit about my upcoming MUC-PHL-DFW return flight:
Should the return flight
need to be adjusted, I'll make sure to correct it by Tuesday, September
4th.
So they do at least seem to be taking this seriously enough to try to be a bit proactive.
PlatinumScum is offline  
Reply With Quote
Old Aug 29, 18, 5:19 am
  #60  
 
Join Date: Mar 2018
Location: PHL
Programs: AA EXP, HH Diamond, Owner of 2,000 TWA shares
Posts: 711
My PHL-HKG r/t reposted overnight. Strange, as if they hit a magic button and sorted us all out at once.

Last edited by Uncle Nonny; Aug 30, 18 at 4:40 am
Uncle Nonny is online now  
Reply With Quote

Thread Tools
Search this Thread