All I g about these things all depends on whom you reach - some agents know what they issue is and will correct things on the spot, some will grouse, finally get it and kivk the can down the road and others just are clueless. I have no idea how AA provides and verifies training, but it’s easy to pseudo-listen to CBT and pass the test “well enough” whilst you’re tending to really important stuff, like scrutinizing your nail polish or reading the Sports Illustrated swimsuit issue ;).

In the end, it reflects management’s lack of concern over this, though you’d think that even lip service to the efficiency gods would require some better leadership and more verifiable policy dissemination and training. Because at the front lines, some will learn eagerly and take pride in their job, but not all will be so inclined,

They fixed mine with a no-hassle 5 minute call this morning. (At least, no more hassle than that of having to make the call in the first place.)

Seems like this is still a issue. I purchased P fare and used SWU for both outbound/return on LAX-HND. It got posted as C fare. Called and was fixed in 5 minutes.

I upgraded on DFW-ICN from PE (P fare) to J using miles plus co-pay. My flight posted as a C fare Economy ticket. I called and the agent quickly adjusted the fare code to P and the EQM instantly updated. Happened to myself and my traveling companion. Call took about 5 minutes to get both adjusted.

Upgraded from PEY
 

My wife and I were fortunate to be upgraded from PEY to Business on Wednesday. So far we've only received 1.0 EQMs per mile flown, even though we would have received 1.5 before the upgrade. If the system doesn't fix this, I will contact AA when we get home.

The food, service and seats on the 787-9 were excellent .

AA's system is broken at the moment so any purchased PE fares upgraded to business are posting as economy. I had the same issue on flights last week. Called AAdvantage Customer Service and the AAgent was well aware of the issue. It will not correct itself so you need to call, AAdvantage CS, not the normal reservations number.

FYI, there is a thread about this problem.

CS has told me that because it was a voluntary change, regardless of the original ticket, they cannot credit the additional EQMs

And you immediately called back and worked through a different agent, correct?

Have worked through three different agents and an e-mail that I have not received a response on. The number on the site takes you to regular reservations, so the way that I have found in is through the EP desk, asking for CS. I've given up at this point. This happened on a domestic trip to me as well.

Also, I highly recommend you speak with an AAdvantage Customer Service rep sometime M-F during traditional "business hours". IME you'll have the highest chance of working with knowledgeable agents during that time.

Question Regarding EQM's on Paid Upgrade from Premium Economy
 

I just returned from a trip to Frankfurt and noticed something I thought was odd when the EQM's posted. On the outbound DFW > PHL > FRA I received 5,925 EQM's on the PHL > FRA segment booked in Premium Economy, which seems about right using the 1.5 multiplier for PE. On the return, which was direct FRA > DFW, I was offered a paid upgrade to Biz from PE at check in, which I accepted. That books into a C fare class, which is what I would expect, but the EQM's received were only 5,143, same as if I had originally booked a regular Economy ticket and upgraded from there to Biz instead of from PE to Biz. I would have thought that since I paid for PE I would at least receive the PE EQM's, which would be 7,715, even though I upgraded to a different class. Am I wrong about this? I'd just like some clarification before I jump on the phone with customer service.

Call AAdvantage Customer Service dept during weekday business hours. This happened to us on a LAX-SYD flight and it was easily corrected. There is a thread already on this topic.

I've also had success in e-mailing AAdvantage Customer Service, and they corrected the problem very quickly.