AA: wrong EQM after upgrade from Premium Economy
#16
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,143
Just happened to me as well... P fare DFW-EZE, used SWU's and got 1x credit on the EQM because the system re-fared me to O. Called AAdvantage and the agent was very clueless. She talked to her "higher ups" and they said she needs to submit it through for an advanced look. Says it will take up to 30 days to have it looked at.
Definitely an IT bug that AA needs to fix.
Definitely an IT bug that AA needs to fix.
#19
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,143
#20
Join Date: Nov 2003
Location: Here and there
Programs: AA EXP
Posts: 1,548
#21
Original Poster
Join Date: Oct 2014
Posts: 120
The AA activity log shows P on all legs. And I'm pretty sure this wasn't a Y fare code initially before AA changed is, as this was a cheap mileage run. IIRC it was O, but I never received the itinerary email so I can't check.
#24
Join Date: Apr 2015
Location: Boston
Programs: AA/OW
Posts: 36
#25
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Thanks! ^
#26
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,143
Very good! I'm sure AA's IT department was alerted to the need to fixing this when quite a few re-credit cases were marched up to them by the fontline agents.
#27
Join Date: Apr 2015
Location: Boston
Programs: AA/OW
Posts: 36
#29
Join Date: Nov 2012
Location: BHM
Programs: AA Executive Platinum
Posts: 70
I had the same problem with a flight last week. Called the AAdvantage Desk and the agent argued with me for 10 minutes that 'C' was my original booking class and that I couldn't possibly have booked 'P' because 'P' is a paid business class fare. 😒 She finally at least partially understood and changed the EQM credit to 'Y'. How is it possible that that the AAdvantage agents still don't know what premium economy is?
#30
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 147
NRT-LAX booked as P and upgraded to C, EQM credited as Y. spoke to AA customer service agent who did the EQM correction swiftly. asked if this incorrect miles posting an IT bug and she responded "NOT a bug but sometimes the system works and other times does not."
Sounds like a bug to me but did not want to stay on the phone any longer.
Sounds like a bug to me but did not want to stay on the phone any longer.