Originally Posted by pinniped (Post 29104850)

I'm okay with that....if and only if the kiosks are FAST, can handle almost everything, and there's still the option of me going immediately to a human without delay when I know my scenario isn't covered by the kiosk.

Global Entry is a good example of it working pretty well.
Supermarkets are a good example of it working poorly, because the hardware/software sucks and too much skill is required on the part of the user to move FAST. When we reach a point where I can bag groceries as I walk the aisles and then walk through a scanner that prices the entire cart at once, I'll be happy. (This has been promised for a few years now but I haven't actually seen it.)

I love hotels that have a fully Digital Key where I only need to interact with the FDC at some point during the stay if I'm interested in getting extra physical keys for kids or whatever.

Originally Posted by eefor jfp (Post 29104891)

I like self-check-out at the supermarket if I only have a few items but find that the regular lanes are so much easier if I have a full grocery cart. In the same way, If the kiosks are fast and thus speed up my waiting time, I'm all for them. But I have found, as an earlier poster remarked, that there are so many hoops to jump through and questions to answer that it's easier for an agent to check my passport, tag my bags with a priority label, print my boarding pass and answer any miscellaneous questions I may have about the airport than using a kiosk only to be directed to an agent later for one of the above issues.

p.s. Pinniped beat me to it while I was writing this. everything he said!!

Originally Posted by bchandler02 (Post 29105629)

Sam's Club actually has this - you scan items on your phone, click pay, and then exit the club. It works really well. (I do agree, others need to get this ASAP)