FA newbies working F because these PAX are divas?
Twice since the merger I have flown in F where it was mentioned that the FA was working the F cabin on their very first flight. They received no help on one flight and little on the other. No real issues and other PAX were patient even though on one flight the service was painfully slow. These were domestic single aisle planes.
So I have a close family relative who is a FA and took the opportunity to ask why in the world would you assign trainees with your best or most loyal customers. That I can't think of any other business that would try this. Answer: Many FAs think that F PAX are a bunch of divas and don't want to deal with them so seniority rules. |
TATL routes seem to have premium cabins very much dominated by senior FA bidding where they earn the DIVA sticker more than their PAX in the forward cabins.
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Originally Posted by texmanufan
(Post 29056047)
Many FAs think that F PAX are a bunch of divas and don't want to deal with them so seniority rules.
And now for the translation: Many FAs want to do a round of beverage service and then sit in the galley reading magazines for the rest of the flight. |
Originally Posted by texmanufan
(Post 29056047)
Twice since the merger I have flown in F where it was mentioned that the FA was working the F cabin on their very first flight. They received no help on one flight and little on the other. No real issues and other PAX were patient even though on one flight the service was painfully slow. These were domestic single aisle planes
I would definitely not make the correlation Newbie FA = Bad/ slow service OR Senior FA = Great Service. So, the premise of that part of your post is wrong, IMO. Now, as to the DIVA part...you are just stirring the pot here. Are F pax more DIVAs than Y pax? Pointless discussion, IMO. |
Originally Posted by asf-07
(Post 29056112)
And now for the translation: Many FAs want to do a round of beverage service and then sit in the galley reading magazines for the rest of the flight.
She was perfectly content to have the other forward cabin FAs do all the service throughout the flight. |
Had a number of young FA's in F this past year - male & female. Always thought it odd to see older crew in Y. Two in particular stood out but generally better service from the newer FAs and always done with a smile. Made sure to let one of them know he was really good at this job already and I hope he sticks with it.
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Transiting at DFW at a bar next to me were few ORD EAAgle FAs heading back to ORD after few days of training at their headquarter, they were wearing civilian clothes.
One conversation I had with them was that on domestic narrow bodies senior crews prefer working in Main Cabin, because I have witnessed more than few time very junior FA working in F. They told me among colleague FAs they know number one reason for not wanting to work in F is because F FAs have to be standing by boarding door during boarding before the departure and de-boarding after the arrival. Especially with winter season coming, standing at boarding door expose to temperature from outside. These FA told me this is one of most commonly heard reason for not wanting to work in F among their colleagues. I remember reading at ANA newly hired FAs only receive international economy service training and newly hired FAs work only in economy section. After a year or so of flight experience they receive notice for international first and business class training, after then they are allowed to work in F and J. I doubt any U.S. airlines have this kind of training procedure. |
I would agree with most of comments above. Earlier this year I had a DEN-DFW flight in F, a new FA was great, efficient and self-sufficient (basically working on his own at F). While I've seen multiple senior FA just serve-and-read.
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Phones
AA FAs spend way more time on their phones than service. And that’s in F.
Now I understand how those mobile games like candy crush make so much money. |
I don't know how it is now but in pmUS the seniormost FA could boot any junior FA from whatever position the senior FA wanted to work. This could be done right up until departure (regardless of which position the FAs had originally bid). I have a feeling many senior FA wake up in the morning and think "I don't feel like doing a meal service today".
On the flip side, most new FA would probably be eager to work F because it comes with extra pay (it's a $ amount per hour, not a %, so it is a comparatively bigger amount for those who are low on the salary scale). |
Organizations in which seniority rules either:
1. Go bankrupt every 15 years or so, or 2. Are taxpayer funded, so service and efficiency are unknown (think northeast cities' school systems, public transportation, etc). AA CEO recently stated that they would be profitable forever. What he really meant was they will be profitable until LCCs get into the long range, trans-ocean business big time. Then it will be number 1 above. |
Originally Posted by wetrat0
(Post 29057445)
I don't know how it is now but in pmUS the seniormost FA could boot any junior FA from whatever position the senior FA wanted to work. This could be done right up until departure (regardless of which position the FAs had originally bid). I have a feeling many senior FA wake up in the morning and think "I don't feel like doing a meal service today".
On the flip side, most new FA would probably be eager to work F because it comes with extra pay (it's a $ amount per hour, not a %, so it is a comparatively bigger amount for those who are low on the salary scale). |
Originally Posted by AlwaysAisle
(Post 29056237)
I remember reading at ANA newly hired FAs only receive international economy service training and newly hired FAs work only in economy section. After a year or so of flight experience they receive notice for international first and business class training, after then they are allowed to work in F and J. I doubt any U.S. airlines have this kind of training procedure.
I got tired of spending money on flights where people were actively rude to me and other customers, so I began flying partners internationally for the most part. AA has some excellent senior FAs, but there's nothing in place to re-train/reprimand the bad apples. The bad apples, of course, can spoil the whole experience. |
So I have a close family relative who is a FA and took the opportunity to ask why in the world would you assign trainees with your best or most loyal customers |
Originally Posted by AlwaysAisle
(Post 29056237)
Transiting at DFW at a bar next to me were few ORD EAAgle FAs heading back to ORD after few days of training at their headquarter, they were wearing civilian clothes.
One conversation I had with them was that on domestic narrow bodies senior crews prefer working in Main Cabin, because I have witnessed more than few time very junior FA working in F. They told me among colleague FAs they know number one reason for not wanting to work in F is because F FAs have to be standing by boarding door during boarding before the departure and de-boarding after the arrival. Especially with winter season coming, standing at boarding door expose to temperature from outside. These FA told me this is one of most commonly heard reason for not wanting to work in F among their colleagues. I remember reading at ANA newly hired FAs only receive international economy service training and newly hired FAs work only in economy section. After a year or so of flight experience they receive notice for international first and business class training, after then they are allowed to work in F and J. I doubt any U.S. airlines have this kind of training procedure. |
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