Rebooked w/in 30 minutes of departure, then denied check-in -- who was right?
Nov 8, 2017, 10:20 pm
#16
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
According to AA here, https://www.aa.com/i18n/travel-info/...&title=shuttle , the check-in time requirement for the shuttle is only 20 minutes (if traveling without checked baggage). Is AA enforcing a longer, 30 minute deadline?
Nov 9, 2017, 1:36 am
#17
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
How would it have played out if OP asked a check-in agent for a pass through TSA since he was "meeting an aged relative on an incoming flt"?
Nov 9, 2017, 11:07 am
#18
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
A handful of years ago, my companion forgot to print his BP at the office before heading to the airport (this was before mobile check-in) and the traffic to LGA was horrendous. We weren't checking bags, but we just missed T-30 and he couldn't get a new BP printed (I believe he was already checked in though) at the kiosk or ticket counter. went to the gate, and the agent there got on the phone with the ticket counter and told them how to print some type of "dummy" boarding pass that would get him through security. It worked and he made it just in time.
Nov 9, 2017, 4:07 pm
#20
Join Date: Feb 2012
Programs: DL GM, AA PLAT, Hilton Gold, AMEX Plat
Posts: 256
+1
If you are checked in for your flight and don’t have bags, the ticketing agents can ***ALWAYS*** reprint a boarding pass until you’ve been offloaded from a flight (so around D-10). Just takes a second of typing. Usually they’ll tell you you’ve missed your flight or it’s too late. Not true. They may grumble and whine but it is fully within their capabilities to reprint, just find someone willing to do it.
If you are checked in for your flight and don’t have bags, the ticketing agents can ***ALWAYS*** reprint a boarding pass until you’ve been offloaded from a flight (so around D-10). Just takes a second of typing. Usually they’ll tell you you’ve missed your flight or it’s too late. Not true. They may grumble and whine but it is fully within their capabilities to reprint, just find someone willing to do it.