Do you sometimes hope for a service failure to get comp miles?
Nov 6, 2017, 5:59 am
#17
Join Date: Jul 2013
Location: LAS/DXB
Programs: LH HON
Posts: 1,193
Frankly speaking I'm very happy if I'm on a flight where everything (or almost) is going as planned. It's getting rare these days. Submitting feedback afterwards doesn't feel like there is going to be improvement - instead you'll be thrown 5k or 10k miles to shut the hell up. By now I'm sure they're not even reading the feedback comments anymore, no matter how good you've summarized them.
Nov 6, 2017, 6:18 am
#18
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,265
Mostly miles in the account-my successful claims are typically for later evening flights into VPS, and in the 22-23 minutes after the door opens time frame. It’s a small station so it’s hard to make bag delivery so late to make passengers too annoyed over it and someone at Virginia Avenue who runs such reports has probably found its cheaper for the airline to give out service recovery miles on request than to add evening hours ramp staffing that will bring median bag delivery time from, say the current typical 17.5 minutes to 15 minutes (or whatever the metrics are)
Nov 6, 2017, 9:20 am
#19
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,230
Nov 6, 2017, 9:34 am
#20
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,644
No.
On occasion, I have hoped that they ask for volunteers to give up their seat for a $ voucher.
HOWEVER, when the opportunity came up, I so wanted to go home after a work trip, see my family, etc, that I just passed. The offer kept going up and up but, no thanks, I want to be home already.
On occasion, I have hoped that they ask for volunteers to give up their seat for a $ voucher.
HOWEVER, when the opportunity came up, I so wanted to go home after a work trip, see my family, etc, that I just passed. The offer kept going up and up but, no thanks, I want to be home already.
Nov 6, 2017, 9:47 am
#21
Join Date: Dec 2012
Posts: 468
No. Comp is so unpredictable that I'd prefer things just go as planned.
Times when it is a minor annoyance that I don't care about and didn't pursue it, I have received miles.
Times when it is egregious and I come close to changing programs on the spot, I've gotten a canned apology.
Times when it is a minor annoyance that I don't care about and didn't pursue it, I have received miles.
Times when it is egregious and I come close to changing programs on the spot, I've gotten a canned apology.
Nov 6, 2017, 10:34 am
#23
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,004
Nov 6, 2017, 10:44 am
#24
Join Date: Apr 2017
Location: PVD, BOS
Programs: AA EXP
Posts: 1,664
Nah. I'd rather have things go well. I have had two broken seats on flights this year, so I did contact AA about those mainly to alert them to the maintenance/safety issue. I received miles as compensation both times, but I never asked for any compensation.
I'd prefer to have a fully functional seat over 10k-15k extra miles, but the gesture is appreciated nonetheless.
That said, I certainly wouldn't complain about something like a bad meal, no PDB, etc.
I'd prefer to have a fully functional seat over 10k-15k extra miles, but the gesture is appreciated nonetheless.
That said, I certainly wouldn't complain about something like a bad meal, no PDB, etc.
Nov 6, 2017, 12:31 pm
#25
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,236
I will say that if I have nowhere to be, I do hope for an oversell/VDB. Once on the flight, I prefer it to be as straightforward as possible.
Nov 6, 2017, 12:56 pm
#27
Join Date: Aug 2015
Location: Chicago
Programs: Delta SkyMiles, IHG (Platinum Elite), Amtrak Guest Rewards, Marriott Bonvoy, Hilton Honors
Posts: 636
I don't hope for it, necessarily (I would prefer to get to my destination on time, without screaming children on the flight and so on) but if there is a problem, delay, horrible service, etc, it does help me deal with it mentally/psychologically by reminding myself that I can get compensation in the form of miles for it. I don't complain too often (maybe once a year an issue comes up that I think warrants actually sending in a form) but when I do I'm happy to get the extra miles. I also recall a couple years ago I used to send in "compliment" forms to thank outstanding flight attendants; I wasn't expecting miles, but just wanted to commend excellent service, and got about 4K "goodwill" miles anyway.
Nov 6, 2017, 12:59 pm
#29
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Nov 6, 2017, 2:01 pm
#30
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Not at all. My trips are too valuable to me (in terms of PTO and the fact I buy J fares) to want to lose any aspect of the experience in exchange for miles.
That said, when BA caused a misconnect in SJC, the €600/person EU261 compensation did help soften the blow of needing to use one of my preciously low vacation days for it.
That said, when BA caused a misconnect in SJC, the €600/person EU261 compensation did help soften the blow of needing to use one of my preciously low vacation days for it.