AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Dec 29, 2017, 7:47 pm
#781
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170
Dec 23 AA 2599 (LAX-MBJ redeye) just under 6 hour travel time. Flight was ready to leave 15 minutes early, waited for "catering". At the last minute, uniformed AA agent came down the jetbridge with some plastic bags, handed them to F FA. Learned after takeoff that they contained chicken wraps and salads, former in a white cardboard box, latter in a clear plastic box - no fruit and cheese platter 
"Paid" for F (using Citi points) - worth asking for some type of compensation?
"Paid" for F (using Citi points) - worth asking for some type of compensation?
Dec 30, 2017, 2:21 am
#782
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
The FA told me no sundae on this flight because the catering is the one JAL uses.
But AA26 HND-LAX stays the same as before.
Dec 30, 2017, 8:18 am
#783
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
We take the SAN-MIA redeye several times per year, current practice appears to be fruit and cheese or humus plate, was expecting the same, flight attendant appeared as surprised as I by the last-minute wraps and salads.
Jan 5, 2018, 9:19 am
#785
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
Jan 5, 2018, 11:52 am
#786
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
I wonder how many flights will go out as non-catered (or late, if possible) due to catering being late because of wrecks or traffic getting to LAX.
But hey.. who cares.. it's probably cheaper, right?
But hey.. who cares.. it's probably cheaper, right?
Jan 6, 2018, 6:28 pm
#788
Join Date: Sep 2014
Location: NYC
Programs: AA EXP, 1865 Voyager, *G
Posts: 112
Jan 6, 2018, 8:50 pm
#790
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Jan 7, 2018, 4:20 am
#791
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Jan 7, 2018, 2:44 pm
#792
Join Date: Oct 2015
Location: So Cal
Posts: 937
I arrived at T-4 last night and as I was heading to baggage claim I overhead an announcement by the gate agent for everyone to calm down and give the employees time to set up the food. I looked over and saw a bunch of fruit and not sure what the other crap was, as the horde of people surrounding it blocked my view. It was a mess and not a good way to start a flight. I had a quick laugh thinking back to this thread.
Jan 7, 2018, 5:37 pm
#793
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Call me crazy but isn’t it bad when your best customers have such a negative opinion of your company, service, management etc? Yes, we have choices but those are very limited these days.
Jan 12, 2018, 12:07 pm
#794
Join Date: Nov 2003
Location: Seattle/Denver, USA
Programs: W/P1.9MM & Charter+ DL Diamond 2.15MM, AA EXP 1.95MM, AS MVP .6MM, O/P .9MM, A/C & S/C
Posts: 402
Data Point. 22Jan LAX-NRT FLT # 169 in J. Able to choose from 5 online options. Same for rtn a few days later. I'll report back as to whether I actually get what I chose.
Jan 13, 2018, 9:38 pm
#795
Join Date: Feb 2008
Location: LAX/ORD/HNL
Programs: AA EXP, 4.6 MM, LT Pt, HH Diamond, Marriott Titanium
Posts: 443
The meal service in F on flight 172, LAX/JFK, today was quite good. There was no opportunity to pre-order but there was a menu at my seat (1A) when I boarded the aircraft. The menu stated that the selections were inspired by Sam Choy. It further stated that the wine list was selected in cooperation with Intervine. For my small plate I selected a tomato and goat cheese strata with a pickled ginger vinaigrette. It was very good and I would definitely select it again given the opportunity. The salad was also quite good with fresh strawberries, hearts of palm, and a pineapple vinaigrette dressing. For my main plate, I opted for pan seared crab cakes with jicama slaw and a tomatillo poblano cream sauce. I'm a big fan of crab cakes and these were quite excellent. All in all, it was a great flight with good food and a great cabin crew.