AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Dec 8, 2017, 8:30 pm
#587
Suspended
Join Date: May 2013
Location: NYC
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Posts: 7,344
https://twitter.com/xJonNYC/status/935318417040642050
So, JFK-LAX will improve in those 2 stages as well as they won't need to carry the double catering.
Dec 8, 2017, 8:35 pm
#588
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Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
It's a complicated problem and the folks here who think they know what's what, most definitely don't.
Dec 8, 2017, 9:31 pm
#589
Join Date: Nov 2009
Location: LAX
Programs: AA(EXP)UA(1K/1MM) Marriott(PP,LifeTime Plat) Hertz(5*)
Posts: 449
not that much sarcasm. I know I can cook food better then 90% of the FA that work for the airline. And if I bring my own ingredients I am sure I would make the entire plane jealous.
Dec 9, 2017, 10:31 pm
#591
Join Date: Jan 2004
Location: DCA
Programs: AA Executive Platinum
Posts: 2,085
LAX-PVR on 12/8. Absolutely pathetic offering. LUS FA had no clue what catering had loaded for her as this was her first flight operating ex-LAX since 11/1, and I had to let her know about the Listeria outbreak (thank God for Flyertalk!). She was rummaging through a plastic trash bag, and let us know that catering had loaded her ten vegetable salads in plastic containers (with no meat or any other kind of protein), and two turkey wraps in boxes (similar to what others seem to have received). There was no silverware, trays, linens, nuts, cookies, or even coach class BOB, or any other items loaded other than beverages, ice, and glassware. I literally ate the pasta salad that came with the turkey wrap using my fingers. There was no announcement of any kind at the gate prior to boarding.
This was a complete disgrace. Usually I'm a pretty easy guy to please. Maybe it's because I hadn't eaten since breakfast at 7:30am, and it was around 4:00 PM and I was hungry. But I thought this was all really lame. And yes, I paid for this first class ticket.
This was a complete disgrace. Usually I'm a pretty easy guy to please. Maybe it's because I hadn't eaten since breakfast at 7:30am, and it was around 4:00 PM and I was hungry. But I thought this was all really lame. And yes, I paid for this first class ticket.
Last edited by GotCalcio4; Dec 9, 2017 at 10:40 pm
Dec 9, 2017, 11:10 pm
#592
Join Date: Dec 2008
Location: WAS, LAX
Programs: AS 100K
Posts: 1,330
But, isn't it incumbent on AA to communicate that? Is there no timeline for everything to get back to "normal?" Can't AA provide a webpage update that gives information on routes that receive normal service, reduced service routes, and "no service" routes? I appreciate your updates on Twitter, but those certainly don't reach 99.99% of the traveling public. Nobody has any idea of what to expect or when, unless you get a vaguely-worded email about catering issues two days before flying.
Dec 9, 2017, 11:22 pm
#593
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
I, and I think most people on here, can appreciate that.
But, isn't it incumbent on AA to communicate that? Is there no timeline for everything to get back to "normal?" Can't AA provide a webpage update that gives information on routes that receive normal service, reduced service routes, and "no service" routes? I appreciate your updates on Twitter, but those certainly don't reach 99.99% of the traveling public. Nobody has any idea of what to expect or when, unless you get a vaguely-worded email about catering issues two days before flying.
But, isn't it incumbent on AA to communicate that? Is there no timeline for everything to get back to "normal?" Can't AA provide a webpage update that gives information on routes that receive normal service, reduced service routes, and "no service" routes? I appreciate your updates on Twitter, but those certainly don't reach 99.99% of the traveling public. Nobody has any idea of what to expect or when, unless you get a vaguely-worded email about catering issues two days before flying.
Dec 9, 2017, 11:38 pm
#594
Join Date: Jan 2017
Programs: alaska
Posts: 108
There should be more media coverage of this...anyone have contacts in the LA area media? I mean it's been 5 weeks and it's not even close to being back to normal...
Pretty clear AA won't care unless they start losing money. vouchers guarantee people have to fly with them in the future...and spend more $ on them...
Pretty clear AA won't care unless they start losing money. vouchers guarantee people have to fly with them in the future...and spend more $ on them...
Dec 9, 2017, 11:40 pm
#595
Join Date: Jan 2017
Programs: alaska
Posts: 108
I, and I think most people on here, can appreciate that.
But, isn't it incumbent on AA to communicate that? Is there no timeline for everything to get back to "normal?" Can't AA provide a webpage update that gives information on routes that receive normal service, reduced service routes, and "no service" routes? I appreciate your updates on Twitter, but those certainly don't reach 99.99% of the traveling public. Nobody has any idea of what to expect or when, unless you get a vaguely-worded email about catering issues two days before flying.
But, isn't it incumbent on AA to communicate that? Is there no timeline for everything to get back to "normal?" Can't AA provide a webpage update that gives information on routes that receive normal service, reduced service routes, and "no service" routes? I appreciate your updates on Twitter, but those certainly don't reach 99.99% of the traveling public. Nobody has any idea of what to expect or when, unless you get a vaguely-worded email about catering issues two days before flying.
Dec 9, 2017, 11:48 pm
#596
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
So what is the problem??? This has been going on for 6 weeks? Call "Restaurant Impossible" TV show and it will be fixed in 48 hours.
Dec 10, 2017, 5:23 am
#597
Join Date: Mar 2007
Posts: 4,961
What’s the going compensation for a 3.5 hour flight (LAX-MEX) impacted by catering issues? Does AA only compensate paid flights or upgrades too?
Took this recently and got the turkey wrap or salad experience. It was sad considering how the gate agents were hawking paid upgrades at the gate saying that it came with more space and a complimentary 3 course meal. I guess technically the turkey club had 3 courses if you count the tiny chocolate as dessert.
Took this recently and got the turkey wrap or salad experience. It was sad considering how the gate agents were hawking paid upgrades at the gate saying that it came with more space and a complimentary 3 course meal. I guess technically the turkey club had 3 courses if you count the tiny chocolate as dessert.
Dec 10, 2017, 7:16 am
#598
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,596
LAX-PVR on 12/8. Absolutely pathetic offering. LUS FA had no clue what catering had loaded for her as this was her first flight operating ex-LAX since 11/1, and I had to let her know about the Listeria outbreak (thank God for Flyertalk!). She was rummaging through a plastic trash bag, and let us know that catering had loaded her ten vegetable salads in plastic containers (with no meat or any other kind of protein), and two turkey wraps in boxes (similar to what others seem to have received). There was no silverware, trays, linens, nuts, cookies, or even coach class BOB, or any other items loaded other than beverages, ice, and glassware. I literally ate the pasta salad that came with the turkey wrap using my fingers. There was no announcement of any kind at the gate prior to boarding. This was a complete disgrace. Usually I'm a pretty easy guy to please. Maybe it's because I hadn't eaten since breakfast at 7:30am, and it was around 4:00 PM and I was hungry. But I thought this was all really lame. And yes, I paid for this first class ticket.
Dec 10, 2017, 9:28 am
#599
Join Date: Mar 2015
Posts: 1,620
DELTA was able to handle things so that there was no disruption or almost no disruption to their catering operation at LAX, so while I believe it is complicated DELTA was able to solve this complicated issue without it negatively impacting their customers into December.
Last edited by kmersh; Dec 10, 2017 at 9:09 pm Reason: add the word customers
Dec 10, 2017, 9:52 am
#600
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270