AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Nov 21, 2017, 2:36 pm
#421
Join Date: Jun 2010
Location: RDU
Programs: AA EXP 2MM
Posts: 267
AA 8907 (LAX-DFW) served boxed wraps or salads in J on Nov 18. Of course, everyone wanted wraps, so they were gone by the time they got to the back half of FC. No PDB. The rest of the service seemed normal.
Coincidentally, AA 192 (HKG-LAX) did not serve the listed dessert, although they seemed otherwise catered as normal. I assume that's for reasons unrelated to the LAX problems. (I gather the plane originally came via DFW, not LAX).
Coincidentally, AA 192 (HKG-LAX) did not serve the listed dessert, although they seemed otherwise catered as normal. I assume that's for reasons unrelated to the LAX problems. (I gather the plane originally came via DFW, not LAX).
Nov 21, 2017, 9:20 pm
#422
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,975
LAX-AUS on Monday evening. Emailed a $50 voucher about 45 minutes before boarding. Dinner was a choice of a chicken salad or some sort of pepper thing. Rolls and warm nuts were as usual. Dessert was a decent tiramisu.
I guess $50 is the norm for a domestic flight like this, and that you get the same whether you're on a paid F ticket or got an upgrade. I would have expected more for a paid F ticket.
I guess $50 is the norm for a domestic flight like this, and that you get the same whether you're on a paid F ticket or got an upgrade. I would have expected more for a paid F ticket.
Nov 22, 2017, 6:24 am
#425
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Entree choices for my LAX-JFK in F next week have reappeared. It'd stopped working, as it was showing an error when I tried to view them. They include the lobster roll I really wanted to try.
Nov 22, 2017, 11:01 am
#426
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
Here's an excerpt from an interview with a Gate Group exec that touched on the LA kitchen. Full article is here.
Given their temporary arrangements, it's unlikely that GG could even provision AA properly at this time. There's more to this than meets the eye.
Skift: You told me recently in New York that airline food is some of the safest in the world. But last month listeria was found on some surfaces at your Los Angeles facility, and a few airlines suspended some food service. What happened?
De Hauw: There was listeria found on the drains and on the ground in one of our units. We immediately took action to make sure that the bacteria was removed.
We are reconstructing our hot kitchen in LAX but are working with a mobile hot kitchen temporarily in some cases, and are catering out of Las Vegas in other cases.
De Hauw: There was listeria found on the drains and on the ground in one of our units. We immediately took action to make sure that the bacteria was removed.
We are reconstructing our hot kitchen in LAX but are working with a mobile hot kitchen temporarily in some cases, and are catering out of Las Vegas in other cases.
Nov 22, 2017, 11:08 am
#427
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 453
Got my $200 voucher for my LAX-HKG segment tonight. And I WILL use it lol....
Stocked up with trail mix and beef jerky just in case and will snarf at the Qantas lounge pre-flight and should be good to go.
Stocked up with trail mix and beef jerky just in case and will snarf at the Qantas lounge pre-flight and should be good to go.
Nov 22, 2017, 12:27 pm
#428
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,110
Originally Posted by De Hauw
We are reconstructing our hot kitchen in LAX...
I have to suspect that the discovery of listeria exposed some more significant problems, like structural problems in drainage or other hygiene-critical infrastructure (walls, ceiling, ventilation system, chilled storage).
Does anyone local to LAX (or with spare time and a vehicle while nearby) feel like going past their building on California St at the south perimeter of the airport and seeing if there are any signs of contractor vehicles outside?
Nov 22, 2017, 2:25 pm
#429
Join Date: Oct 2008
Programs: AA Plat, National EE, Marriott Plat, HH Gold, SPG Plat
Posts: 401
Well I am on LAX to NRT right now in J... got full catering (minus some beverages). I will provide pictures once we land. Catered by FFG. No special meals but I did score a Japanese meal. Oddly enough I saw a Gate gourmet truck on an A320 at the gate next to ours...
Lot of managers at the gate today, said it is the same catering as JAL. We had a long discussion about the catering saga.
Lot of managers at the gate today, said it is the same catering as JAL. We had a long discussion about the catering saga.
Last edited by kar don; Nov 22, 2017 at 2:31 pm
Nov 22, 2017, 3:10 pm
#430
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,110
Nov 22, 2017, 3:33 pm
#431
Join Date: Sep 2009
Programs: AA EXP, UA Gold,Marriott PP,Hilton Diamond, National EX, Hertz PC
Posts: 114
Got my $200 for Friday Lax-Hkg, very happy because no AA meal has ever been worth $200 to me no matter the length of flight. This has to be costing AA a fortune, who is taking the hit?
Nov 22, 2017, 7:33 pm
#433
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
Well I am on LAX to NRT right now in J... got full catering (minus some beverages). I will provide pictures once we land. Catered by FFG. No special meals but I did score a Japanese meal. Oddly enough I saw a Gate gourmet truck on an A320 at the gate next to ours...
Lot of managers at the gate today, said it is the same catering as JAL. We had a long discussion about the catering saga.
Lot of managers at the gate today, said it is the same catering as JAL. We had a long discussion about the catering saga.
Nov 23, 2017, 9:27 am
#435
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Got off 193 11/21 that seemt to have basically everything except proper food. Bose headsets, full bedding set (blanket + mattress + thick pillow) and slippers (very cute!) were pre set before boarding. Kits, PJs, newspapers and Dasani distributed by hand afterwards. Just like some reports above, dinner was a domestic F set up of choice between pasta and chicken/couscous (of which the FA couldn't describe anything beyond 'pasta, creamy sauce' and 'chicken'). Gooey chocolate cake or cheese and fruit plate available for dessert, asked individually. Breakfast was some slop of a hot sandwich which although looked ugly tasted alright.
Purser recited a scripted text regarding the catering situation as we taxied to the runway at LAX. Upon arrival at HKG, HKG handling agents distributed a 'voucher' (that's what they said onboard) which turned out to be a ~US$10 dining voucher at any airport outlet in HKG, quite useless for those that had lounge access but perhaps not for those terminating in HKG.
The most terrible thing, however, is that AA fAAiled to attach the link in the email that was supposed to contain the $200 voucher (my companion got it), and now they ask for me to wait for it to come in the mail in 4-6 weeks time. I mean, seriously???
Purser recited a scripted text regarding the catering situation as we taxied to the runway at LAX. Upon arrival at HKG, HKG handling agents distributed a 'voucher' (that's what they said onboard) which turned out to be a ~US$10 dining voucher at any airport outlet in HKG, quite useless for those that had lounge access but perhaps not for those terminating in HKG.
The most terrible thing, however, is that AA fAAiled to attach the link in the email that was supposed to contain the $200 voucher (my companion got it), and now they ask for me to wait for it to come in the mail in 4-6 weeks time. I mean, seriously???