AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Nov 20, 2017, 10:21 am
#406
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 453
Just called about my LAX/HKG J segment on 11/22 and asked about meal selection. Agent said there was still catering issues but there would be 'regular' meals, just no pre-order meals and not to worry lol. No offer of a voucher or anything. Guess I will do what everyone else is doing and load up in the TBIT Qantas lounge and hope for the best. Can't believe they haven't gotten this resolved three weeks out. Anyway, will pack a few things in carry on as well... anymore, when an AA agent tells me not to worry, IME, it's time to start worrying.
Nov 20, 2017, 11:00 am
#408
Join Date: Nov 2017
Programs: AA EXP, HH Gold, Marriott / SPG Gold, IHG PLatinum,
Posts: 1
LAX HKG AA193 Business Class
Relatives just got off of AA 193 LAX to HKG in J business class (regular ticket + applied my SWUs).
Departed SUNDAY November 19th, 11:45 PM LAX Time.
Relatives received $200 / each for complications of catering approximately 2 days before flight.
From the discussions, it's operating as a Domestic First Class meal service pretty much.
- PBD - Had the normal Apple Juice, Champagne, Water, OJs departure drinks.
- No Pajamas
- Amenity Kits were handed out
- No Menus at all on the flight / Food options and presentations not up to previous international Business Class Standards
- 1st Meal choice is only a Chicken or Pasta (with salad and some cold cut meat), Dessert is small chocolate cake or fruit, no ice cream served
- 2nd Snack - A sandwich but because no menus, they don't announce this. (Limited chip and snack selection in the galley)
- Landing Meal - Cereal in a Bowl or a Egg Sandwich garnished with fruit.
(Looks like Domestic first class meals still)
Departed SUNDAY November 19th, 11:45 PM LAX Time.
Relatives received $200 / each for complications of catering approximately 2 days before flight.
From the discussions, it's operating as a Domestic First Class meal service pretty much.
- PBD - Had the normal Apple Juice, Champagne, Water, OJs departure drinks.
- No Pajamas
- Amenity Kits were handed out
- No Menus at all on the flight / Food options and presentations not up to previous international Business Class Standards
- 1st Meal choice is only a Chicken or Pasta (with salad and some cold cut meat), Dessert is small chocolate cake or fruit, no ice cream served
- 2nd Snack - A sandwich but because no menus, they don't announce this. (Limited chip and snack selection in the galley)
- Landing Meal - Cereal in a Bowl or a Egg Sandwich garnished with fruit.
(Looks like Domestic first class meals still)
Last edited by iflyeverywhere777; Nov 20, 2017 at 5:03 pm Reason: Add more details
Nov 20, 2017, 12:50 pm
#409
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
On a domestic flight, of course! A 14-hour intercontinental, not so much. I would like a fresh mid-flight snack, and a fresh meal before landing. And part of the "experience" on those flights is the multi-course meal service. On JFK-LHR, no thanks, I want to sleep, but a 14-hourer I need some distractions! 
Nov 20, 2017, 2:07 pm
#410
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,598
Perhaps no American airline meal. But I've had plenty of amazing First Class meals on real airlines that are were worth that and more.
Nov 20, 2017, 2:33 pm
#411
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,421
My relatives (previous EXPs so they understand the expectations) are currently on AA 193 LAX to HKG (regular ticket + applied my SWUs). Departed November 19th, 11:45 PM LAX Time.
Arrives in 6 hours and I'll have pictures to post as I told them to document the entire experience.
Relatives received $200 / each for complications of catering approximately 2 days before flight.
As of Nov 19th, 11:30 PM LA Time, I called them on the plane and they
- PBD - Had the normal Apple Juice, Champagne, Water, OJs departure drinks.
- No Amenity Kit or PJs as of 30 minutes during Predeparture Boarding- could have been passed out after take off?
- FA said no menus on this route yet ... (they dont pass out a menu during this situation)
- Meal choice is only a Chicken or Pasta for at least the first meal
let's get it together AA!
Arrives in 6 hours and I'll have pictures to post as I told them to document the entire experience.
Relatives received $200 / each for complications of catering approximately 2 days before flight.
As of Nov 19th, 11:30 PM LA Time, I called them on the plane and they
- PBD - Had the normal Apple Juice, Champagne, Water, OJs departure drinks.
- No Amenity Kit or PJs as of 30 minutes during Predeparture Boarding- could have been passed out after take off?
- FA said no menus on this route yet ... (they dont pass out a menu during this situation)
- Meal choice is only a Chicken or Pasta for at least the first meal
let's get it together AA!
Nov 20, 2017, 2:59 pm
#412
Join Date: Dec 2005
Programs: AA-EXP, Flying Blue-Silver
Posts: 727
Nov 20, 2017, 3:08 pm
#413
Join Date: Dec 2005
Programs: AA-EXP, Flying Blue-Silver
Posts: 727
Nov 20, 2017, 3:10 pm
#414
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 453
It is if you had to run from your connecting flight to make it to a 15 hour TPAC and don't have time to figure out your own meals, or if you would prefer not having your food sitting at room temperature for xx number of hours.
Nov 20, 2017, 10:58 pm
#418
Join Date: Jul 2011
Posts: 2,313
This sounds like progress:
https://twitter.com/xJonNYC/status/932766946747133957
https://twitter.com/xJonNYC/status/932766946747133957
Last edited by JDiver; Nov 21, 2017 at 11:48 am Reason: Enough, please.
Nov 21, 2017, 6:24 am
#419
Join Date: Jul 2000
Location: Farmington, CT USA
Programs: AA PLT; DL Gold MDL
Posts: 238
Bringing forward...any recent experiences? Are Amenity Kits and PJs being distributed?