AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Nov 12, 2017, 2:33 am
#286
Join Date: Nov 2017
Programs: AS MVP Gold 75K
Posts: 10
I'm in paid J tonight on AA83 to AKL. My AS Mileage Plan number is on the booking and not my AAdvantage number. I got no email, no voucher, no warning from AA until the flight attendant apologized for it before we pushed (for the second time, but that's a different story).
So the pattern might be that only people with aadvantage attached to their reservation get vouchers.
Granted I knew about the issue from friends and not living under a rock, but still, nothing from AA at all is pathetic when the guy across the aisle is talking about the voucher he got.
Nov 12, 2017, 6:06 am
#287
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
Flew LAX-BOS redeye last night. FA was very apologetic and gracious. Told us he had plenty of water, that he could brew coffee, and would do whatever he could.
All this in addition to the fact that at each seat, we also had a bag with a chicken wrap, Vickie's potato chips, assorted cookies (chocolate, coconut macaroon, sugar cookie), and a bottle of water. So, even more than you'd usually get on a redeye.
If this is indicative of how AA has handled other west-east non-Flagship transcon redeyes out of LAX, then I think they've done well by their passengers, in that regard.
If compensation arrives in an email, I'll certainly take it. But I'm not going to chase after it.
All this in addition to the fact that at each seat, we also had a bag with a chicken wrap, Vickie's potato chips, assorted cookies (chocolate, coconut macaroon, sugar cookie), and a bottle of water. So, even more than you'd usually get on a redeye.
If this is indicative of how AA has handled other west-east non-Flagship transcon redeyes out of LAX, then I think they've done well by their passengers, in that regard.
If compensation arrives in an email, I'll certainly take it. But I'm not going to chase after it.
Nov 12, 2017, 10:29 am
#288
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
On board LAX-RDU now. No meal vouchers available at the gate because we'll be getting "something" (gate agent's words). Flight attendant has advised us there's no liquor, beer or wine.
Nov 12, 2017, 10:36 am
#289
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Nov 12, 2017, 10:44 am
#290
Join Date: Apr 2005
Location: SoCal
Posts: 619
Nov 12, 2017, 11:04 am
#291
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,960
I don't get the reports on lack of booze. Surely a catering facility that has stopped preparing food can still supply alcohol.
Nov 12, 2017, 11:51 am
#292
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
On AA 181 to PEK - Fully catered - Nov 12
Catered by Air Fayre and not GG. One of the four international flights AA contracted to them last year.
Edit: into last 4 hours of flight and no missing service items. This has been a fully catered flight including meals, snacks, wines and other beverages
Edit: into last 4 hours of flight and no missing service items. This has been a fully catered flight including meals, snacks, wines and other beverages
Last edited by NickP 1K; Nov 12, 2017 at 8:58 pm
Nov 12, 2017, 2:36 pm
#294
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Here's the "meal" on AA 1535 LAX-RDU this morning. They also had a salad option:
I might add that in addition to no booze and minimal food, they also had no headphones and claimed it was due to the catering issues (?)
I might add that in addition to no booze and minimal food, they also had no headphones and claimed it was due to the catering issues (?)
Nov 12, 2017, 4:19 pm
#295
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
No "Media" attention. Why?
How come the "media" hasn't jumped all over this?
A. Lysteria is not a "trendy" disease?
B. 1st world problem?
C. No one was dragged off an airplane?
D. Passengers complaining about a LACK of "airline "food"' is of no interest?
E. AA only cares about revenue-service is a concept.
F. Subtle cost cutting under the new expense reduction program. Heaven forbid management salary reductions
G. Your own answer here.
A. Lysteria is not a "trendy" disease?
B. 1st world problem?
C. No one was dragged off an airplane?
D. Passengers complaining about a LACK of "airline "food"' is of no interest?
E. AA only cares about revenue-service is a concept.
F. Subtle cost cutting under the new expense reduction program. Heaven forbid management salary reductions
G. Your own answer here.
Nov 12, 2017, 4:42 pm
#296
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
How can anyone see this as a cost cutting measure?
Giving out $50 - $100 travel vouchers, paying a premium for available second sources is expensive, not to mention the overtime, management distraction for AA catering support staff.
Parker cares about premium, high revenue customers, who are greatly affected by this event, expect his team is paying close attention, expediting resolution.
Reasonable to expect this event to cost AA $$$, which they will likely claw-back from Gate Gourmet.
Parker cares about premium, high revenue customers, who are greatly affected by this event, expect his team is paying close attention, expediting resolution.
Reasonable to expect this event to cost AA $$$, which they will likely claw-back from Gate Gourmet.
Nov 13, 2017, 8:51 am
#297
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
I got upgraded to J on that flight and can confirm the catering was totally the usual level of quality. They had a printed menu with four entree choices, and everything conformed to the menu.
My choice "surf and turf" was really good, in fact.
Nov 13, 2017, 9:09 am
#298
Join Date: Aug 2006
Programs: AA EXP
Posts: 372
LAX-NRT in J today. Paid J.
Got email a day earlier saying we will get $200 voucher (didn't get the actual vouchers though...)
At check in asked, agent had no idea if there is food or not (this was at LAX)
Was not at the gate waiting so not sure of announcments
On board, no menus and no apologizes / information what so ever. First question about meal was "would you like Beef steak or beef enchiladas? Chinese gentleman next to me was very confused of no menus / no options. Crew was one of the worst ones in a long time and took no effort what so ever to make situation better.
I am confused why this keep going on, surely there are more catering options at LAX?
Got email a day earlier saying we will get $200 voucher (didn't get the actual vouchers though...)
At check in asked, agent had no idea if there is food or not (this was at LAX)
Was not at the gate waiting so not sure of announcments
On board, no menus and no apologizes / information what so ever. First question about meal was "would you like Beef steak or beef enchiladas? Chinese gentleman next to me was very confused of no menus / no options. Crew was one of the worst ones in a long time and took no effort what so ever to make situation better.
I am confused why this keep going on, surely there are more catering options at LAX?
Nov 13, 2017, 9:09 am
#299
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,086
Sorry for the late reply. I've been busy.
I got upgraded to J on that flight and can confirm the catering was totally the usual level of quality. They had a printed menu with four entree choices, and everything conformed to the menu.
My choice "surf and turf" was really good, in fact.
I got upgraded to J on that flight and can confirm the catering was totally the usual level of quality. They had a printed menu with four entree choices, and everything conformed to the menu.
My choice "surf and turf" was really good, in fact.
Nov 13, 2017, 9:11 am
#300
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,302
+1
I received a $100 voucher for my LAX-ORD flight in Y last weekend (didn't get upgraded). That's more than fair IMO especially since they gave plenty of advanced noticed and was able to plan for it accordingly.
international flights are a bit different since you need two meals, but I'd rather take $200 + Qantas First Lounge + 1 Cold Sandwich over two "normal" in flight meals.
I received a $100 voucher for my LAX-ORD flight in Y last weekend (didn't get upgraded). That's more than fair IMO especially since they gave plenty of advanced noticed and was able to plan for it accordingly.
international flights are a bit different since you need two meals, but I'd rather take $200 + Qantas First Lounge + 1 Cold Sandwich over two "normal" in flight meals.