AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Nov 8, 2017, 11:09 am
#226
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,029
http://viewfromthewing.boardingarea....ound-listeria/
Regards
Nov 8, 2017, 11:27 am
#227
Join Date: Nov 2017
Programs: AA EXP, Delta Platinum, Alaska 75K MVP
Posts: 21
So it looks like for my LAX to NRT flight Friday they'll be serving me food they put on the plane in DFW a minimum of 6 hours earlier.
Plus to get 3+ sets of meals on that plane they'll probably have to serve everyone one tray Y food.
Serves me right for only booking an hour between connections and picking AA instead of CX like I normally do.
I think I'll pick up a brisket from the Salt Lick at AUS on the way and auction it off to the highest bidder around hour 6 of the NRT Flight
Nov 8, 2017, 11:28 am
#228
Join Date: Aug 2016
Location: LAX/IAD
Programs: UA Gold
Posts: 162
For those FTers who may not immediately know who "Gary" is or where the article is to be found, here is a direct link:
http://viewfromthewing.boardingarea....ound-listeria/
Regards
http://viewfromthewing.boardingarea....ound-listeria/
Regards
He has this route listed as full service by 11/14. Hopefully everything goes smoothly...and my flights gets fully catered.
Nov 8, 2017, 11:30 am
#229
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,029
Nov 8, 2017, 12:30 pm
#230
Join Date: Mar 2012
Location: DCA
Programs: American AAdvantage EXP, World of Hyatt Explorist, Marriott Rewards Titanium, MGM Rewards Gold
Posts: 426
Traveling next Friday from MSY-LAX in F. I still have meal choices available, but am surprised. I didn't think MSY was a catering station for AA, and that the inbound from LAX would be double-catered. Am I seeing meal choices as an error, meaning AA oversight, or will they cater this flight at MSY?
Wonder how they are handling these flights. It doesn’t seem too clear in Gary’s post...
Wonder how they are handling these flights. It doesn’t seem too clear in Gary’s post...
Nov 8, 2017, 12:45 pm
#231
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,236
Traveling next Friday from MSY-LAX in F. I still have meal choices available, but am surprised. I didn't think MSY was a catering station for AA, and that the inbound from LAX would be double-catered. Am I seeing meal choices as an error, meaning AA oversight, or will they cater this flight at MSY?
Wonder how they are handling these flights. It doesn’t seem too clear in Gary’s post...
Wonder how they are handling these flights. It doesn’t seem too clear in Gary’s post...
(I personally think it should be illegal for airplane food to be served on flights destined for MSY. That's a crime against humanity.)
Nov 8, 2017, 1:11 pm
#232
Join Date: Mar 2012
Location: DCA
Programs: American AAdvantage EXP, World of Hyatt Explorist, Marriott Rewards Titanium, MGM Rewards Gold
Posts: 426
I can't answer your question, but I can suggest that, as you are flying between two of the great food cities this country has to offer, you likely would be better served focusing on the food offerings at your departure and arrival points and skip the airplane food in between.
(I personally think it should be illegal for airplane food to be served on flights destined for MSY. That's a crime against humanity.)
(I personally think it should be illegal for airplane food to be served on flights destined for MSY. That's a crime against humanity.)
Nov 8, 2017, 1:24 pm
#233
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,236
Living in BTR, I totally agree with you! LAX is just a short connection to a CX flight for me, and driving down from BTR to catch my flight after work is going to make it tough for a decent meal before getting to the airport. Surprisingly, the options at MSY until the new terminal opens are marginally decent at best.
Nov 8, 2017, 2:07 pm
#234
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
You don't get it that NO existing caterer can do this on a dime. This isn't DR recovery for an IT project - it's LACK of service items, lack of staff, lack of security review for how AA operated catering, it's WAY more than cook it and send it. Multiple people have been stating this politely.
Please report back! I'm on LAX-PEK later this weekend and those in the know state that was set to be catered by Air Fayre who also does GRU and PVG (have been doing those prior to the GG issues) and speculation is they have also been doing LHR (They have a 4 flight agreement with AA just for LAX): http://www.iii.co.uk/alliance-news/1...rican-airlines
Please report back! I'm on LAX-PEK later this weekend and those in the know state that was set to be catered by Air Fayre who also does GRU and PVG (have been doing those prior to the GG issues) and speculation is they have also been doing LHR (They have a 4 flight agreement with AA just for LAX): http://www.iii.co.uk/alliance-news/1...rican-airlines
I asked two agents.
The check in lady told me my flight is fully catered, as they use a different kitchen. She also told me that since I did not get an email voucher, that means my flight is fully catered.
The lady at the customer service counter near the closed AC told me international flights out of LAX are fully catered, again with a different kitchen.
Nov 8, 2017, 2:12 pm
#235
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
You don't get it that NO existing caterer can do this on a dime. This isn't DR recovery for an IT project - it's LACK of service items, lack of staff, lack of security review for how AA operated catering, it's WAY more than cook it and send it. Multiple people have been stating this politely.
Please report back! I'm on LAX-PEK later this weekend and those in the know state that was set to be catered by Air Fayre who also does GRU and PVG (have been doing those prior to the GG issues) and speculation is they have also been doing LHR (They have a 4 flight agreement with AA just for LAX): http://www.iii.co.uk/alliance-news/1...rican-airlines
Please report back! I'm on LAX-PEK later this weekend and those in the know state that was set to be catered by Air Fayre who also does GRU and PVG (have been doing those prior to the GG issues) and speculation is they have also been doing LHR (They have a 4 flight agreement with AA just for LAX): http://www.iii.co.uk/alliance-news/1...rican-airlines
I asked two agents.
The check in lady told me my flight is fully catered, as they use a different kitchen. She also told me that since I did not get an email voucher, that means my flight is fully catered.
The lady at the customer service counter near the closed AC told me international flights out of LAX are fully catered, again with a different kitchen.
Nov 8, 2017, 2:38 pm
#236
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
I am now in LAX checked in for the LAX LHR flight.
I asked two agents.
The check in lady told me my flight is fully catered, as they use a different kitchen. She also told me that since I did not get an email voucher, that means my flight is fully catered.
The lady at the customer service counter near the closed AC told me international flights out of LAX are fully catered, again with a different kitchen.
I asked two agents.
The check in lady told me my flight is fully catered, as they use a different kitchen. She also told me that since I did not get an email voucher, that means my flight is fully catered.
The lady at the customer service counter near the closed AC told me international flights out of LAX are fully catered, again with a different kitchen.
Nov 8, 2017, 2:49 pm
#237
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
Enjoy your meal. You are going to LHR (sorry for you). Hope you are able to get out soon.
For me: I'm home and preparing, so our dinner will be:
French Onion Soup (Gee whiz, it's 43F here!)
Followed by:
Blanched Bok Choy in a Tarragon drizzle
Canard (Duck) with a sesame chili rub
Desert:
Cherries in cognac
Wine:
TBD
Not bragging-Just showing food is food. I will ..... about "Airplane Food" if and when it is WORSE than my most recent culinary disaster at home.
Nov 8, 2017, 3:07 pm
#238
Join Date: Aug 2016
Location: LAX/IAD
Programs: UA Gold
Posts: 162
Nov 8, 2017, 5:39 pm
#239
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
Just got a series of two emails (total of 3 now) - the last one had a LINK to a $50 voucher for LAX-ATL Redeye (booked paid J)
Sweet, considering this "refreshments" flight was just nuts/cookie/snack basket and booze. I'll happily take the voucher and have a few drinks in the AC beforehand
Sweet, considering this "refreshments" flight was just nuts/cookie/snack basket and booze. I'll happily take the voucher and have a few drinks in the AC beforehand
Nov 8, 2017, 6:00 pm
#240
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I'd cancel my flight and head over to the gourmet dinner prepared by @Dallas49er