AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Dec 25, 2017, 8:33 pm
#752
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
Flew LAX-DCA and catering was standard for Biz... one hot and a salad. Only anomaly, flight attendant told they had loaded enchiladas and shrimp salad which actually was some pasta dish and chicken salad.
People in Flagship Lounge say all services back to normal.
People in Flagship Lounge say all services back to normal.
Dec 26, 2017, 11:31 am
#753
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I received a $200 voucher for my J-up flight aboard AA 10 a few days ago. Didn't have breakfast, or amenity kits, or even bottled water. It was kinda annoying.
Dec 26, 2017, 1:53 pm
#754
Join Date: Oct 1999
Location: Denver, Colorado, USA
Programs: AS MVP 100K, UA PremEx-MM
Posts: 3,335
I flew AA220 LAX-DEN yesterday (7:15 p.m. departure) and got the turkey wrap/pasta salad/cherry tomatoes/tiny chocolate mint snack box. No advance warning; the flight was/is listed as "dinner" service. Crew was apologetic but clearly frustrated with the situation.
Just after Thanksgiving I had a regular lunch (lasagna or salad with chicken) on this route and thought service was back to normal.
Wrote in but don't have high hopes of any meaningful resolution. Frustrating!
Just after Thanksgiving I had a regular lunch (lasagna or salad with chicken) on this route and thought service was back to normal.
Wrote in but don't have high hopes of any meaningful resolution. Frustrating!
Dec 27, 2017, 6:57 am
#755
Join Date: May 2016
Posts: 393
Just reporting back that LAX-JFK is back to normal, printed menus and all. Only anomaly seemed to be that the prosecco in J was not chilled for PDBs. (I assume they normally get chilled bottles from the caterer as PDB wine is normally cold). After having some Bollinger in the lounge, one sip of warm $10 prosecco was more than enough
Dec 27, 2017, 7:17 am
#756
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
Just reporting back that LAX-JFK is back to normal, printed menus and all. Only anomaly seemed to be that the prosecco in J was not chilled for PDBs. (I assume they normally get chilled bottles from the caterer as PDB wine is normally cold). After having some Bollinger in the lounge, one sip of warm $10 prosecco was more than enough
Dec 27, 2017, 8:55 am
#757
Join Date: May 2016
Posts: 393
Amenity kit (though rather useless besides the socks and toothbrush) and Casper pillow and duvet were at the seat upon boarding. Morning departure so no idea on the smoothie but usual warm cookies and sparkling water were offered pre arrival
Dec 27, 2017, 6:58 pm
#758
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
I haven't paid attention to changes to meal-taking order since the pre-order era - as someone who doesn't eat red meat, meal choice can be a concern. As an EXP in the first row of J LAX-JFK will I have first choice or is there still some sort of FEBO, route direction, or other method to meal choices?
Dec 27, 2017, 7:34 pm
#759
Join Date: Apr 2009
Location: SoCal (ONT), PVD/BOS, JAX, RSW
Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt
Posts: 3,189
On 12/15, I flew on AA237 (LAX-SJD), and the catering was listed as “breakfast,” but consisted of a cold turkey sandwich with a hard boiled egg and blueberries.
However, on the return AA1050 (SJD-LAX) the flight was catered by Aerococina, in which one could either have sea bass, or mushroom/cheese skewers.
However, on the return AA1050 (SJD-LAX) the flight was catered by Aerococina, in which one could either have sea bass, or mushroom/cheese skewers.
Dec 27, 2017, 8:47 pm
#760
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,437
12/27, today, LAX-LAS in F. Drink service only on short 40+ minutes flight, no meal service. Drink service was using plastic cups in F. FA told us catering was closed, no lemon, no lime for drinks. No nuts, no pre-packages nuts/pretzels, no basket snacks (I do not recall LAX-LAS F ever had basket snacks…?).
Looks like LAX catering situation is not 100% completely back to normal?
Looks like LAX catering situation is not 100% completely back to normal?
Dec 27, 2017, 10:20 pm
#761
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
I haven't paid attention to changes to meal-taking order since the pre-order era - as someone who doesn't eat red meat, meal choice can be a concern. As an EXP in the first row of J LAX-JFK will I have first choice or is there still some sort of FEBO, route direction, or other method to meal choices?
My general advice is that if you have any dietary restrictions, bring your own. Never count on an airline to cater to your choices/needs.
Last edited by Always Flyin; Dec 28, 2017 at 1:49 pm Reason: Point out error.
Dec 28, 2017, 1:49 am
#762
Original Poster
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
When did it change to meal preference by status?
are u sure? Because this would be a HUGE change.
are u sure? Because this would be a HUGE change.
Dec 28, 2017, 3:04 am
#764
Join Date: Jul 2017
Location: MUC
Programs: BA Executive Club Silver
Posts: 108
12/27, today, LAX-LAS in F. Drink service only on short 40+ minutes flight, no meal service. Drink service was using plastic cups in F. FA told us catering was closed, no lemon, no lime for drinks. No nuts, no pre-packages nuts/pretzels, no basket snacks (I do not recall LAX-LAS F ever had basket snacks…?).
Looks like LAX catering situation is not 100% completely back to normal?
Looks like LAX catering situation is not 100% completely back to normal?
Dec 28, 2017, 9:05 am
#765
Join Date: Sep 2001
Location: los angeles, calif.
Programs: Alaska Airlines Gold MVP
Posts: 7,170