AA LAX Catering Issues Late 2017 (Listeria 1 Nov 2017)
Nov 7, 2017, 7:57 am
#181
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Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
Exactly! If AA hadn't suspended this caterer, we would be criticizing AA for putting us at risk of illness.
To the posters who are criticizing AA for "not having a backup plan", I assure you that airline catering is a complex issue. It's not something that you replace in a day. You would be surprised at the effort that goes into planning menus, coordinating with caterers, following up on problems, making sure that the caterers have adequate supplies of carts, dishes, and other supplies.
To the posters who are criticizing AA for "not having a backup plan", I assure you that airline catering is a complex issue. It's not something that you replace in a day. You would be surprised at the effort that goes into planning menus, coordinating with caterers, following up on problems, making sure that the caterers have adequate supplies of carts, dishes, and other supplies.
Nov 7, 2017, 8:01 am
#182
FlyerTalk Evangelist
Join Date: Nov 2001
Location: Wanting First. Buying First.
Programs: Lifetime Executive Diamond Platinum VIP with Braniff, Eastern, Midway, National & Pan Am
Posts: 17,481
None of which is required if AA wants to procure a limited amount of backup catering on extremely short notice. Sure, the menu will be different. And it will probably be served on heavy plastic. But it's definitely available.
Nov 7, 2017, 8:05 am
#183
Join Date: Apr 2016
Location: San Diego
Programs: Plat Pro AAdvantage, but defected to BAEC
Posts: 1,222
AA143 LAX-HNL was fully catered yesterday (well in economy at least) I had asked at the AC in T5 and they called down and were told that it was catered as normal. I had asked to just see if I needed to stop off on the schlep back to T4 for the flight. I was walking past the AC service area in T4 and stuck my head in the door. I asked what the deal was and they said that they had set up a grab and go service. I grabbed a roll, some chips and a bottle of water and headed off to my HNL. I did notice that they did have food items for sale, but I was happy with my grab and go haul.
Nov 7, 2017, 8:58 am
#185
Join Date: Aug 2010
Location: LAX
Programs: AA Lifetime Gold but PlatPro thanks to LPs
Posts: 4,438
I am on LAX-LHR tomorrow. My meal choice is still displayed, as usual, in the website. When I get to Europe, I will post my experience.
Nov 7, 2017, 9:24 am
#186
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
Last edited by NickP 1K; Nov 7, 2017 at 9:30 am
Nov 7, 2017, 9:31 am
#187
Join Date: Nov 2004
Location: Go west young man!
Posts: 549
Does anyone know the current status of the LAX-HND fight?
Not being aware of the outbreak, I switched my fight to tomorrow's LAX-HND. I only realized the issue when I went to select my meal choice (in J) and see that the option to reserve meals had been removed. I did not receive any emails on possible meal service disruptions, possibly because I switched flights less than 48 hours before departure time.
Unfortunately I have a tight 75 minute connection in LAX so likely won't have time to eat in the lounge beforehand. Should I grab a sandwich at a kiosk? Ask AA for a voucher? Thanks.
Unfortunately I have a tight 75 minute connection in LAX so likely won't have time to eat in the lounge beforehand. Should I grab a sandwich at a kiosk? Ask AA for a voucher? Thanks.
Nov 7, 2017, 10:13 am
#188
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Did the voucher come before or after the flight? Have an upcoming domestic F flight ex-LAX this week, and have not received a voucher.
Kind of kidding here (kind of), but who thinks this is all just one big conspiracy by AA to cut costs?
Kind of kidding here (kind of), but who thinks this is all just one big conspiracy by AA to cut costs?
Nov 7, 2017, 11:02 am
#190
Join Date: Aug 2012
Location: Brooklyn, NY
Programs: AA EXP, Hyatt Glob
Posts: 15
Lax-hkg 11/7
I'm booked on tonight's LAX-HKG AA193 in upgraded J.
November 4th I got the "dining experience on your upcoming flight from LAX may be impacted" e-mail. Meal selection gone.
November 6th I got a $200 voucher.
Meal selection for the return flight (December 5th HKG-LAX) is still there.
I'll try to remember to report back on the inflight offerings.
November 4th I got the "dining experience on your upcoming flight from LAX may be impacted" e-mail. Meal selection gone.
November 6th I got a $200 voucher.
Meal selection for the return flight (December 5th HKG-LAX) is still there.
I'll try to remember to report back on the inflight offerings.
Nov 7, 2017, 11:35 am
#191
Join Date: Oct 2003
Programs: BA GGL, AA EXP and former CK, DL Plat, UA Gold MM
Posts: 493
Bravo AA.
Given the choice to lean toward food safety, I think AA handled itself incredibly well on my recent transcon from LAX on Thursday. I got an email in advance, a phone call from AA apologizing and shockingly the sandwiches catered onboard in business as substitutes were fine.
The FAs were apologetic and focused on trying to make sure everyone felt the love in the J cabin and the service was amongst the best experienced in a long time.
Any news on when catering will normalize for domestic flights from LAX? I see that a domestic flight in 2 days does not have online meal selection enabled leading me to think it remains unresolved.
Given the choice to lean toward food safety, I think AA handled itself incredibly well on my recent transcon from LAX on Thursday. I got an email in advance, a phone call from AA apologizing and shockingly the sandwiches catered onboard in business as substitutes were fine.
The FAs were apologetic and focused on trying to make sure everyone felt the love in the J cabin and the service was amongst the best experienced in a long time.
Any news on when catering will normalize for domestic flights from LAX? I see that a domestic flight in 2 days does not have online meal selection enabled leading me to think it remains unresolved.
Nov 7, 2017, 11:48 am
#192
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Bravo AA.
Given the choice to lean toward food safety, I think AA handled itself incredibly well on my recent transcon from LAX on Thursday. I got an email in advance, a phone call from AA apologizing and shockingly the sandwiches catered onboard in business as substitutes were fine.
The FAs were apologetic and focused on trying to make sure everyone felt the love in the J cabin and the service was amongst the best experienced in a long time.
Any news on when catering will normalize for domestic flights from LAX? I see that a domestic flight in 2 days does not have online meal selection enabled leading me to think it remains unresolved.
Given the choice to lean toward food safety, I think AA handled itself incredibly well on my recent transcon from LAX on Thursday. I got an email in advance, a phone call from AA apologizing and shockingly the sandwiches catered onboard in business as substitutes were fine.
The FAs were apologetic and focused on trying to make sure everyone felt the love in the J cabin and the service was amongst the best experienced in a long time.
Any news on when catering will normalize for domestic flights from LAX? I see that a domestic flight in 2 days does not have online meal selection enabled leading me to think it remains unresolved.
Nov 7, 2017, 11:54 am
#193
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Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
Alright I see I am a little confused here. Are these vouchers for future use booking an AA flight, or are these food/cash vouchers to use in the airport? If it's for the airport then I commend AA. If it's for a future flight I hope everyone writes them back to tell them where to stick it.
Nov 7, 2017, 11:56 am
#194
FlyerTalk Evangelist
Join Date: Nov 2007
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Alright I see I am a little confused here. Are these vouchers for future use booking an AA flight, or are these food/cash vouchers to use in the airport? If it's for the airport then I commend AA. If it's for a future flight I hope everyone writes them back to tell them where to stick it.
Nov 7, 2017, 12:00 pm
#195
Suspended
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,931
I guess if you have a nice sit-down meal with lots of drinks.
Anyway I take back what I said above since it seems it's for vouchers on a future flight, like if I was in J LAX-HKG I'd ever want to fly AA again...
Anyway I take back what I said above since it seems it's for vouchers on a future flight, like if I was in J LAX-HKG I'd ever want to fly AA again...